Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
Papa (joinpapa.com) has 1,010 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
joinpapa.com
Website
joinpapa.com
Category
Hospital & Emergency
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
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The company replied to 74% of reviews.
Latest
Most recent review: October 2026.
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Usually my requests have been for my doctor’s visit. All my Papa pals have met my expectation by being on time, courteous and patient. Because of the pandemic they sit in their crscand wait for me since they are not allowed to come into the office with me
It’s very comforting to have that kind of assistance
Thank you
LE
levine
Excellent service and price
Excellent service and price. Much appreciated.
CU
customer
As always
As always, Michael Carroll I’d a great job of keeping company for Mr Carney
RC
Rosalia C.
My experience was very positive
My experience was very positive. From the start to the end. The customer representative Juan was very helpful and patient with me arranging a service I needed. My driver Ivonne was on time, also patient with me and friendly. The other representative Omar explained well about the final receipt. The service was excellent.
CC
C. C.
A Job Well Done!
The service was fantastic and my pal was very pleasant to ride with. I was well taken care of throughout my experience!
AN
Anonymous
THANKS...!
I THANK ALL..., AND HAPPY SPRINGTIME TO ALL...!
DC
DarShee' C.
I have been a Pal for a long time now
I have been a Pal for a long time now, I have never had a job this wonderful. The members are amazing. I love being able to care for them, listen to them, eat brunch with them, clean there homes for them, take them on grocery runs, doctors appointments, and more. My member are my family. I have grown to LOVE this job, my seniors and the people i work for at the company. For example, Justin(the supervisor), is one of the BEST people I have ever had the pleasure of working for. When i have a situation, he stops what hes doing and immediately help me and ALWAYS resolve any issue that i am currently having. Roxanne, shes another person who's always there fopnr me and my members when we are in need. This company is fairly new and of course in the very beginning there were some kinks they had to work out, but this is the best job i have ever had. Also, being able to be there for my seniors is the best exerpience ever, MY 87 year old senior is torn to pieces because she just lost her husband, and because of covid guidelines, their health insurance wont allow us PALS to go to the homes anymore, for the safety of the members and us workers, but I really wish something can be done or some seniors could still have visits because right now, my member needs a hug and not being able to give it to her because of COVID Is very hard. She is really having a hard time, she needs a hug, someone to keep her company, and someone to just be there for her and just being on the phone sometimes isnt enough. I wish i was able to go for walks with her, lunch with her, sit and watch tv with her, you know, do all the things that her husband did with her before he passed away. But instead, I have gotten her gifts made, personalized photo blankets with her husband pics on it, and personalized pillows, and personalized mugs. These items dont bring him back but she told me that it definitely shows her that someone cares and wants to see her happy, and thats exactly what her husband would want.
Hearing those words made me cry!
I am now a Junior in college for Criminal Justice and i know i cant stop being around my seniors even after i get my degree. This job means so much to me, my members give me love, wisdom, and we can talk for HOURS! they are helping me in ways noone will understand!
If i could give a 10 stars i would,
Thank you PAPA !
love,
Darshee' Clarke
CU
customer
Nice people but I did not have enough…
Nice people but I did not have enough hours for them .