PapaReviews of joinpapa.com

Member was unavailable. I contacted Papa Pal by phone for 1.5 hours, as well as by chat support. When Miriam finally answered, she was unable to find visit. When I explained the situation and asked what happened, she asked was I looking for compensation (and did not answer my question). So I asked what was the compensation and she stated I would not be getting compensated. I asked to speak to supervisor. She said she was the supervisor. So I asked to speak to a manager. She was the manager. I asked for another manager. She said she would give my information to the supervisor that was unavailable. I do Not appreciate being lied to! I was told from a previous situation not to go to a member's house without confirmation from Papa when member is unresponsive or you will not be compensated. I explained that to Miriam and she stated that I didn't go to member's residence and take picture of door. I told her again I was told by them not to go over without confirmation. She stated that "will not be compensated." I asked for her manager. She said she will give my information to the director. I asked for another manager. She stated she would give my information to the supervisor that was not available. So now I have a manager from Papa call center that said her name was Miriam but lied about who she was, did not listen or answer my questions, and felt that she wasn't getting anywhere so she disconnected the call. That is very bad business and to be in a position of management makes the whole company look bad!

Your service is totally irresponsible. I ordered 4 transportation services to be performed on Nov 8,12,15,and 19, 2019, each at 4:00 PM. The Nov 12 request, although registered in your files, was never delivered and I wasn't notified in advance about your failure to perform. When I called your office at about 4:15 PM on Nov.12, I received laconic answer:"Your service on Nov 12, 4:00 PM is denied because of lack of contractors". I am an 80-year old woman with husband-invalid. I desperately needed that cancelled transportation to a supermarket to get a proper food for my ailing husband, an 85-year old invalid who is partly incapacitated. I received no prior notification about your cancellation and was forced to hire a taxi which charged me an $80.00 for a simple 11-mile round trip to a nearest Publix supermarket. Your lack of compassion is simply appalling especially when you deal with senior citizens who live on a fixed budgets made mostly of Social Security checks. I hope that my two remaining trips scheduled on Nov. 15 and 19 at 4:00 PM will be honored. Otherwise I would be left with no other choice but to use Google to express my dissatisfaction publicly online about your company deficient service.

The Inside of the car was fealty, personal items were left on the floor. The fabric that covers the car seats was teared. The driver wasn’t wearing shoes while driving. The car is not in condition to give anyone service. The driver should use minimal standard dress code. I will thing twice to use the service again

Very disappointed. They were 45 minutes late in picking me up. I was almost one hour late for my hair appointment

I did not have a good experience. Although the first was very kind, she showed up 35 minutes late. Not her fault though. The original driver cancelled at the last minute. Needless to say, my doctor cancelled my appointment. They had the nerve to charge me for that incident.

All seemed good until my mom needed her pick up from out patient surgery. When she called the # for pick up. The office was closed. I am in Los Angeles and had to frantically order up an Uber for her to pick her up and get her home. Then when I called the next day to tell the office what had happened, the young lady told me a supervisor would call back in a few hours. It's been two days now and I haven't heard form anyone.

The people on the phone and the idea of this endeavor are very good. The driver who showed up did get the lady to her doctor appointment and home, along with her two service dogs, so that was good. Encouraging a financially strapped, confused elderly lady to fill his gas tank as a "tip" when the trip was already paid for was not okay at all. I appreciate the 20% discount consideration given (helps me, since I paid, but not the lady who is now out that much-needed money), however, the situation the driver created by soliciting the big "tip' and also wasting time and money by taking her to the wrong Publix for her prescription (told her why wouldn't any Publix be okay, when her prescriptions were only at one Publix near her home) iare issues that would keep me from using this service again.

Your people really need to know how to do they’re job.