PapaReviews of joinpapa.com

I just recently joined Papa as a Pal. Having started a program very similar to this at my last job, I was excited to have found this organization and was eager to begin helping older adults who are in need of companionship and assistance around the house. My experience has not been as rewarding as I had hoped. First off, as a pal, you have minimal information about the expectation of your duties or about the members. I thought I was going to be helping older adults yet one of the “visits” the member was 31, gave me all of the cleaning tasks she wanted me to do then she left. Another “visit” was to a woman Who had me do data entry for the nonprofit organization she founded while she was in the other room for two hours strait. For this visit it said the member needed help learning how to use her computer, but instead she knew the computer very well she just needed someone to do her data entry work for FREE. Then there are other “visits” I’ve done that are husband and wife duos that seemingly run circles around me that wanted nothing more for me than to clean their house. If I wanted to be a maid, I would have started my own business making more money as a professional house cleaner. I was under the impression that this was for older adults that needed companionship and help around the house and that medical insurance companies were paying for this which I thought was great! But instead it seems as though, members are taking advantage of “free labor” paid for by their medical insurance company. Then when trying to call Papa Pal to ask them questions about these situations, you are unable to get a hold of anyone. Their phone number sounds promising when you first call it yet directs you to go online to “get help” and just repeats that same message over and over until it hangs up on you. Once going online as instructed to try and get in contact with someone it directs you to a section of automated questions and responses and if you don’t see what your issue is in the list to choose from, there’s no way you can go further without choosing one that doesn’t correspond to the actual problem. Even if you chose a different option (just so you can move on) it directs you to call,(which is just an automatic recording that loops you back to online) or it directs you to a series of articles of FAQs but never gives you a real live person to talk to. Having run my own program there are several suggestions I have for improving this system but I feel as though I need to understand the organization better before making those suggestions because I just may be looking through a different lens than what this program was intended for. Regardless, it’s not as rewarding for me as it seems to be for others. And having worked with medical insurance companies, I highly doubt they know they are paying for their members labor costs for their private nonprofit organizations or for a personal house keeper for someone perfectly capable of cleaning their own house nor do I feel they would pay for a program like this if they did know. There seems to be no actual follow up, data on outcomes or auditing of members, the pals or the work that is being done. The surveys we as Pals are to fill out at the end of the visits, don’t allow for you to make these types of responses or complaints as most of the questions have answers for you to choose from with no room for other comments.

I had a woman come in to my home the day before my surgery she stole my Septa Senior Transportation free rides card and the remote control for my fire stick. When I called the Papa they told me it would take a week to 10 days before they got back with me. Then they canceled my other visits scheduled for august 23 and 24th and never called me one was a post op visit the other one was a hematologist visit after my operation. It has bee a big nightmare those people they are so uncoordinated and they never called me to tell me they canceled my Doctors visits I found out at the last minute. It is been a complete nightmare now I have no transportation. Incident number 69254.

First I have to say I have a great papa pal saying that I have had a problem joining papas after my free time ran out I spent many hrs on the phone first explaining that I set up an acct with my credit card the girl from Braven helped me set it up. I went to set up dr appt I was told I was no longer a member because my time ran out after at least 12 phone calls and giving my credit card out at least 12 times 5 times to one girl who had no idea what she was doing and had me on the line for 4hrs finally after talking to two supervisors I was told to reset it up again which took me all of 15 min (gee why didn't anyone think of that before) I did suggest that but the girls I talked didn't know how to. Most put me on hold for at least 10 to 15 min then came back just to tell me I wasn't a member and they couldn't set up an appt which was important also after I finally joined again I had a hard time getting my papa pal even though my pal knew about the appt and was on standby I was told there was other pals first that didn't make sense I have been using the same girl for months thats the idea of setting me up with a Special Papa's Pal Jessica is my Pal I can depend on her, she has done everything for me Dr appt, shopping, Computer, etc. All this was very stressful.

I was called to join this service out of the blue. I decided to give it a chance, but nothing happened the first few months. Then all of a sudden a lady arrived at my door saying she was there as a pal. She was friendly and helped me with some of my household chores (I work alongside them as I wasn’t expecting a maid service). Since then I’ve had three other visits from three different people. They were helpful as well, one visit was more of a social visit, which was quite nice for me as I don’t get out much. I requested that he be put in on my preferred Pal list, but I’ve never seen him again. The other two were also friendly and helpful, especially one who helped with a big chore that I really needed help with. Anyway, since then I’ve had two no shows. I’ve had to cancel a couple of times due to not feeling well, but I called in hours ahead. I expect the same thing in return from the business offering the service. I’ve spoken to customer service several times about these inconsistencies, and each time was told that it wouldn’t happen again. Today after yet another no show, I called in to cancel the service. There is a thing called “continuity of care”, and Papa Pal does not provide this. I’m extremely disappointed with the whole thing. If they are going to offer a service, they should do so. Papa Pal needs to get their act together.

Pizza was under cooked nd cold when I received it.

I have used Papas for a few months, thought I finally had a regular helper until she never showed up, no one filled her place and I again sat with no help. not reliable if you need help, I wish they were.

I started working here Friday, had 2 jobs Saturday, both fell through. Customer already had another pal confirmed and the app is so bad my virtual visit could not go through until the 1st one was cancelled. Went on a job yesterday. It was nice. Today I called the company and the number is disconnected.

Difficult if not impossible to reach on weekends or to get a response if you request help by email in less than 24 hours. They don't always receive or respond to voicemail messages. I have asked for help and had no one respond twice or had someone show up without directly confirming with me first. Very frustrating and disappointing.