PapaReviews of joinpapa.com

Accidentally scheduled an appointment and y’all still took my money.

I request a service to take me to the Doctor. office...Upon arrival I paid the driver 25.00...and told Her She could leave and I will call back when I was ready to come back home. She decided to stay...and I told Her this may take some time, She never told me that there could be and extra payment for Her to stay over. To my knowledge I have paid for the ride.....Then She left the place at around 10.20 or so I can not pin-point the time....So when I came out from the doctor office, She was there with a different out-fit than when She picked me up...So that means She left the place went somewhere and changed clothes.....So at the time, I invited her for lunch....(when You come out of been sedated , Your brain is not functioning properly) and upon arrival to my building I paid Her 30.00 dollars...That for me was normal procedure based on prior trips from the same provider.... Now all of a sudden I received a bill for 173.00....Does not show the money I paid before, does not show the time the driver was out (changing cloth).. and I end out been charge around 230.00 (counting the 55.00 I paid in cash) dollars in total for a visit to a doctor. office...worse They charge my account without my permission...So if this is normal procedure for a respected company, I don't want to think what other companies will do to Their customers...Hope that some one pays attention to this case...and stop this kind of behave....and accordingly They fix the charge to what it should be......

Was coming completely dissatisfied with whole experience - lack of follow through & professionalism from administrative staff. Have made several requests to speak with a supervisor about issues including poor communication from Papa & pal assigned to my mother. Pls have a manager contact me ASAP. I also insist on being refunded my $20 fee for interviewing potential papa pal who was completely inappropriate for my mother.

I made an appointment for help with Windows 10, I was told my appointment was with Samatha and I would get a phone confirmation within 24 to 48 hours. I never received a confirmation call and called the day before. I was on hold for 25 minutes and they said they couldn’t confirm it or reach Samantha. Appointment canceled. I rebooked an appointment with someone else for 10 AMAnd that 10:40 AM I received a phone call from person that was supposed to be at my home at 10 AM that she was having car trouble since 6 AM and could be there in an hour. No thank you she called me back and said she could come for free I said no thank you. I stupidly booked another appointment and the person just never showed up but confirm the night before. I spent a lot of time on the phone mostly on hold and back-and-forth and was told that someone could come to my Home at 2 o’clock and was proficient in windows 10. The person arrived at 1:15 not 2 o’clock which didn’t allow me any time to have lunch. Sit down at my computer and she has no idea what she’s doing. She start opening files and going places on my computer that I don’t want her to go. She met said she doesn’t know what she’s doing but she can look up on YouTube anything that we need to go over. I ask her to leave and she doesn’t so I called the company and the company says I will not be charge for this visit I was also promised a phone call the next day by a supervisor to confirm an another appointment no phone call ever came. I want to get this service from someone that use them to go grocery shopping they had a wonderful experience the first time and the second time the person had a broken hand job dangerously and was unable to help with the groceries.I Jerked around, spent a good amt of time on the phone and use up a lot of energy.I I asked somebody how to speak into on the phone if this is typical of the company and they said they do have some issues to iron out. I am surprised they still have their business license actually maybe they don’t.

This is the worst Senior service I have ever encountered, I have requested service twice in the past 2 weeks and both were a disaster, I called the day before to make sure my assistance will arrive on time and stated yes the next morning I get a call from PAPA PAL and stated to me the person has canceled and are working on finding another assistance I stated I have prescriptions to pick up I have Walmart food order to be picked up I had to go to the bank to add funds and all these errands were very important to me. PAPA PAL can not be trusted they have lied to me more than once they are so unreliable in all aspects. I will file a formal complaint and possible further actions.

This was the worst service I ever had from a transportation service. The pick-up arrived late, she was at the wrong addreess and I kept calling her as to where she was and she kept saying she's waiting outside the address but she wasn't there. I kept looking for her in the front of my ground floor doorway but no sign of her. A friend down the road called to check if I was picked-up on time and everything was O.K. I told him of the problem and he said there was a black car outside his building, maybe that was the pick-up car? I walked down the road and saw a black car. I started waveing at it and she started to drive in my direction. I gave all kinds of waving arms so she would come in my direction. She did and I finally got in the car. she said she was in the right place, not lost as I told her on the phone before. When she double-checked, she was at the wrong building. I made her look at the big # on my building and she said they must have given her the wrong address. Excuses, excuses and more excuses. After I told her how late we were and she had to make-up time. , she knowing we were late, was driving in the right turn lane of a 3 lane wide road, it was the right turning lane for the hwy. entrence and she continued in that slow lane. She drove at 38 mph even though the posted speed limit signs we passed were 45 and cars were speeding by us in 2 other lanes..I even told her the speed limit was 45 m.p.h. and why was she driving so slow? When asked why so slow, she responded- I like to drive slow and safe.She kept her cell phone in her left hand and constantly was looking at it and it kept her vision on the phone, not the road. She kept driving with 1 hand on the wheel.That is a legal violation in Fl. and she could have been pulled-over and ticketed. She got lost and drove in a 4 square block road turning saying she thought her phone said the road was blocked when it wasn't. When I was finally dropped-off at my destination, I reviewed that she was supposed to pick me up in between 50 minutes and 1 hour later. I would cell phone call her when I was outside and wait for her arrival. Shw told me she wasn't given tjhat direction and she wasn't supposed to pick me up and return me to my home. I told her I went over that 3 times with the cxompany and they confirmed it on the telephone. She said they never told her that, She said she didn't care and wasn't going to pick me up. More and more to this terrible story. I would like a return telephone call from the company as I did receive a telephone call about getting me another return driver etc. I did call back but was on hold for 5 minutes with music and voice, than was put on music only waiting for a customer representitive. I stayes on for another 4 minutes- 9 minutes total and hung-up. I rfepeates this return call 3 more time over the next 2 days and the same pattern was always done- long hold with music and voice-overs for 5 minutes than onto music only which I stayed on for another 3 or 4 minutes and hunh-up again. Your customer service is unacceptable, your follow-up is also very bad and so it continues. Something is very wrong at PaPa and you need to speak with me. You have all my contact information so I'll wait and see if your responce indicates your level of customer service..Please do not share this with others, I'll explain why when we speak. Richard Kalina

This morning no one showed up to take me. Had to take uber. This afternoon, the guy showed but complained and give me lip. I am writing them off as very bad.

Horrible!!! Supposed to pick me up at 9:45 AM and called me st 9:25 AM to confirm pick up but at 10 AM no ride yet. Freaking out that I would miss my medical procedure, I started calling them but no answer and had to leave message - which was never returned. 5th call finally got thru and after screaming at them to find me s ride ASAP, they finally got me a ride at 10;15 AM - NOT what I had arranged with them the day before! Thankfully the traffic was light and I was able to make my appt but they put me thru unnecessary stress and aggravation which I did not need prior to a medical procedure. BUT they weren’t done yet. Got hit with a double bill from what I was quoted so I have to call them again. They tried to justify the double billing due to them hiring me s third party driver for my pick up- was that my fault???? So another screaming match took place (thought I was done with these people) and finally they did credit me one of the charges. After all the crap they put me thru, the ride did hsve been for free but I will take what I get and getting charged what I wax told I would be charged is fine and the drivers were very courteous and nice so thank goodness for them!!! Getting a ride home went much smoother than getting to the hospital- I will never use them again!!!