PapaReviews of joinpapa.com

I am going to be real about PP & I want older adults & the future Pals to take note. First, do not pay for membership nor work for Papa Pal. It's not worth it on either end! If your insurance company covers it please don't abuse these Pals!! Karma is real! Extremely hard workers are doing this in an economy where venture capitalists are funding someone like Parker to take advantage of the 4th industrial revolution & EXPLOIT the gig job model & take advantage of adults of EVERY age. The CEO, Andrew Parker raised 60 mil in his last fundraising effort & NONE of it has gone into improving customer service which is imperative for a service like this. Nor has it go to pay their employees on time or pay at all! The rate is about $10 an hour for a Pal if you go to an in-person visit. There is no one you can talk to in customer care at Papa Pal & they've had more than enough time to rectify their customer care for both the Pals & Papas— It's the most crucial part of the service! This means that 60 million has gone into Andrew Parker's greedy pockets. The Pals put in their all to the "Papas" which are older adults. “Pals” are asked to clean toilets, clean litter boxes, clean up syringes, look over children while Papas leave, & drive hours to Papas only to be taken advantage of by the company & the Papas (older adults) many times. You can't say no to hard labor at Papa Pal b/c you don’t want to look like you turned down the Papa. No one understands on the Papa side that boundaries need to be drawn. I have worked with amazing Papas, however, not all humans are created equally as we know, so guidelines for Papas & how to treat your Pal along w/ pay rates for Pals need to be established transparently. They aren't, so I don't blame the Papas for thinking that the Pals will do "anything for them." They probably think the insurance companies pay us personally. I want to thank the Papas who saw my hard work and tipped me $20. This has happened because I will do anything for my community. Also, many realized I was a well educated/dedicated worker so they couldn’t exploit me as easily without the guilt. Papas keep this in mind: Pals are vetted w/ background checks & many do this for the love of people & aren't to be taken advantage of. We absolutely love connecting w/ our community. There are so many hard workers out there who bring their warm touch to these older adults. I did this for my community & to take on a side gig during Covid times. I'm trying to save a significant down payment for a new home—which is my personal business, however, I am willing to do anything on top of my “regular job.” I'm not the only one, & hard honest work should never be in vain nor looked down upon. I'm a qualified/certified mental health counselor & legal consultant. I also owned a company for 7 years. I can tell you that Papa Pal is violating numerous employment laws. Andrew Parker is negligent. Go to the Papa Pal Facebook page, you'll see. If you're a Papa & request a Pal please take note your Pal is being paid almost nothing in 2021 @ $10 an hour to help you. Many times if you have a no show chances are they weren’t paid. Also, deep cleaning/chaperone services run $55+ hour! Many use Papa Pal as their "hard labor" contractors, drivers, landscapers, maids, etc. I go above and beyond because I CAN, but I see many being taken advantage of. This will leave you w/ a pool of people who may take advantage of the Papas in the long run—which is not what we are trying to do here!! Pals are trying to build a strong community. I was under the impression I would get $15 an hour, which is still little for the job of a caretaker, a maid, landscaper, companion, & for being tech-savvy. Fundamentally, I was doing this on the side because love working w/ people. Papa Pal claims to offer bonuses but it's fraud in the inducement. You may get a few $10 bonuses here & there- it still does not make up for lack of pay & most times they steal the bonus from you. When it comes to the phone calls: Papa Pal just wants to bill the insurance companies to bankroll the Ceo's pockets. He didn't do this because he cared about his "Papa", he did this because he worked in healthcare prior & knew he could bill for each call. Parker knows he can make lots of money harassing senior adults & exploiting his employees because it's a "gig job." Many of the Papas don't even sign up for the call service (where we check in on Papas) & are thrown for a loop when they get calls once a week asking them how they are. Pals only get paid if we talk to the Papas for 8 minutes & it's $5. It's not the Pal's fault we call. It’s our job. Many Pals are under the impression the senior adults want this service. However, many don't want the check-in wellness calls & are rude as hell. PP should only put Papas who want the check-up call service. I've yet to be paid for my last in-person visit & it's a shame.

I scheduled A pick up in Coral Springs Florida on May 10 for 3:30' pm. I called on Monday to make sure they'd assigned A driver because on Friday they said someone was supposed to call me but never did. I had held on phone for over 50 minutes when another call came in..this was Monday the day I needed picking up...it was 1:45 or so. Maria who was supposed to pick me up said she'd be there. I was upset over holding so long day of pickup and no call till about an hour and half before I needed picked up. I'm thinking I don't have a ride. At 3:24 she calls and says she's at the gate and there's A line. I said ok because I won't be ready till 3:30 anyway because my time had been used up holding for someone to answer earlier needing to know if I even had a ride coming. At 3:29 I went outside at looked at the gate...no cars. I thought that was really weird anyway because the gates never backed up there at my sons where I was visiting. His wife said it was weird. I waited at the corner watching for her till 3:56. No one showed. Not sure where she was but now I had no way to get to the airport. I'm NOT happy. I'm on disability and live in pain. This was a horrible experience. I had to call uber. NOT happy. I felt very unsafe. I left 4 voicemails for her and none returned. Of course Papa's line is always a long wait and couldn't get them. This company has a great idea to help seniors but they need reliable help on phones and services especially if you're going to airport or appointment. I'm extremely upset with this outcome. Exactly where was Maria my ride? I'm lucky my plane was delayed to Dallas. Someone from this company owes me an explanation as to why I wasn't picked up!!!!! NOT happy!!! My pickup when I came to Florida was a great kind man named David. To bad Maria ruined my return ride. Unbelievable.... Left stranded...😖

Papa Pal drove my mother and I to medical appointment. Driver did not seem confident in navigating and was not wearing mask or working seatbelts in her car. Car smelled like cigarettes and a/c was not working. Driver did not seem happy with management from main office. Complaining about low pay and complications with accuracy of payroll.

I missed another doctors appointment because of Papa Pal.

Second time this week that I’ve been left on hold for over ten minutes.

I’m tired of being rescheduled all the time. Please don’t offer service if you don’t have workers in my area.

Company censors negative comments on social media. Good luck trying that here. This company continues to irritate my elderly father. They schedule unwanted calls and in-person service without his permission. This causes him to be confused as to why they keep calling and showing up to our home. The Lack of Customer Service team is untrained and poorly managed.

My mother and I have called countless times trying to get her removed from this unsolicited service and no one can help us. These people call about three times every other day and often show up to my elderly mothers home without wearing a mask. My mother was told that they can enter the home because Papa makes the helper drive two hours away and that is the only way they get paid. Another helper once told my mother that she needed to stay on the phone with her for 35 minutes so she and the company can make money. Seems like this company thrives on taking advantage of seniors. Please stop!