Lexi L.
Customer service weakness
I’ve talked to the customer service department. And while they are very kind you have to contact them 2-3 times to get them to actually add the message to your account. My dosage was incorrect after 3 emails and after requesting to talk to my “Dr” I was just approved. Just some communication weakness. Also the compounding pharmacy they use uses way too much packaging for 1 ml of semiglutide and 10 syringes. They should figure out a better option for shipping.
Response from LevityJan 16, 2025
Hello Lexi, Thank you for sharing your experience and for taking the time to leave a review. At Levity, we value all feedback as it helps us improve and better support our patients. We’re glad to hear that you found our customer service team kind, though we understand that repeated follow-ups can be frustrating. We will work to improve our communication processes to ensure that your concerns are addressed more efficiently. We also appreciate your feedback regarding the packaging used by the compounding pharmacy we partner with. We will make sure to pass along your suggestion to them as we work together to improve the shipping process. Please don’t hesitate to reach out to our customer support team at (855) 644-0928, by email at [email protected], or visit our website and click on the chat box that says "Hi, Need Any Help?" in the lower right-hand corner. We’re here to assist you and ensure your experience improves. Kind regards, Levity Support Team