Jonathan S.
Needs work
I tried out their premium product to see if they really could negotiate over my Spectrum bill, after it had gone up $5/month. It went up another $5/month after the negotiation, and another $5 the month after that.
Response from Kudos: Smart WalletMar 29, 2026
Hi Jonathan - thank you for sharing your feedback. We've reached out to you directly via email a few times and wanted to make sure our response here reflects the full picture. Our records show that our AI agent successfully negotiated a $5/month discount with Spectrum, bringing your bill from $135 to $130 for 6 months, on top of a $10 discount already on your account. We've shared the full call transcript and audio recording with you directly. If your bill has since increased, it's possible the promotional period ended, Spectrum made a separate rate change, or the existing discount was inadvertently adjusted when the new one was applied — any of which would be outside of our negotiation. We'd recommend reaching out to Spectrum directly and referencing the discount that was applied. We're always happy to help if you have further questions. Feel free to respond here or at [email protected]. Thank you.