Vickie S.
1st-The site makes you start the…
Edit: I was able to reach their customer service by phone and my refund was processed. I changed my rating from two star to four star. One star removed for making it difficult to register and cancel via the website. 1st-The site makes you start the registration process from scratch every time you navigate away from it, despite leaving the tab open. Although annoying, not a dealbreaker. 2nd-Despite saying you can cancel at any time, after signing on last night for the 3 month injections, I slept on it & decided to do further research before settling on my choice. I made an appointment for consultation but the earliest was 2.5 weeks away so it motivated me to keep researching. I went online, canceled my “membership” and upon doing that it informed me that the membership will end when they decide, which apparently is almost 3 months down the road despite having no consultation, no medication delivery, etc. I haven’t even been approved for treatment yet because it was less than 12 hrs from sign up. Nothing. No service, no consultation, no medication & they intend to keep my membership open, therefore my $700 for nothing. I will be reporting them if I don’t receive my refund, in full.



