Brittany W.
Get rid of Alex the bot
Access to medication: fast, easy, great. The clinicians explanation and bed side manner: thorough, helpful. The MF bot named Alex who calls every 2 minutes after a single text is sent is absolutely freaking annoying. She asks you one question and then can't help you with anything else. No transfer to a human being. No comprehension beyond her single question (that was already asked by texts less than two minutes ago). You dont even get a chance to answer the texts before shes calling. And the platform is frustrating and flawed when scheduling additional appointments or medication requests. Everything else is good. Great resources, follow ups with video chat. Please get rid of the damn bot.
Response from Fridays HealthSep 25, 2025
Our goal is always to provide a service that feels seamless and supportive, and we take your feedback seriously. Please connect with us at [email protected] so we can learn more about what happened and work on resolving the issue together.



