Fridays Health Reviews | Read Customer Reviews of joinfridays.com

Fridays Health Reviews | Read Customer Reviews of joinfridays.com

Fridays Health reviews

Showing 469 reviews with 1 star · Clear filters

Nicole
Apr 24, 2024
Not impressed at all with service so far
Emails went back and forth for almost two weeks about labs being needed, not needed, etc. Every email I got was from someone different with different info. Then I got billed for lab order that I didnt have done. So now waiting on that refund. Then I was told my payment hadnt cleared even though it showed that it was taken from my bank account 6 days previously. Then when I talked to someone on the phone they barely spoke English and were of zero help to me. I finally got an email yesterday that my script is in the mail but it was a pain in the butt. If it ends up being like this every month I will not be staying with Join Fridays.
Response from Fridays HealthApr 24, 2024
Hi Nicole, thank you for taking the time to provide your feedback. I’m very sorry to hear about the confusion and inconvenience you experienced with our service, particularly with the miscommunication regarding your labs and the billing issues. It's clear we did not meet the standards of service we aspire to provide. Please know that we are taking immediate action to address the inconsistencies in our communication and customer service. We are also reviewing our team's training procedures to ensure that our support staff can assist effectively and efficiently. Regarding the charge for the lab order and the issues with your payment processing, I want to ensure these are resolved promptly. Please contact us at [email protected] so I can personally handle the matter and make sure your refund is expedited. We are committed to improving our processes to ensure that your future experiences are smooth and hassle-free. Your satisfaction is extremely important to us, and we hope to have the opportunity to regain your trust.
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Chalande
Apr 24, 2024
Not a great first impression with live NP
My first meeting with the NP was not good . It was rushed , not much information given and not a great attitude given for it to be my first Time speaking with a live person.
Response from Fridays HealthApr 24, 2024
Hi Chalande, thank you for bringing this matter to our attention, and I'm truly sorry to hear about your disappointing experience during your first meeting with our NP. Providing a positive and informative experience during initial interactions is crucial, and it's clear we missed the mark in your case. I want to assure you that we take your feedback seriously, and we are reviewing our processes to ensure that all our clients receive the attention, care, and information they deserve during their appointments. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes to enhance the quality of our service. I would appreciate the opportunity to personally address your concerns and discuss how we can make things right for you. Please contact us at [email protected] so we can arrange a follow-up meeting or conversation at your convenience. Thank you again for sharing your experience with us. Your feedback is invaluable as we work to improve our services for all our clients.
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Robert S.
Apr 18, 2024
Dissapointed
The appointment went well. The doctor said I was a candidate and offered to attempt to have the medication coveted by my insurance. I never heard back from anyone and had to reach out to them to even figure out how to get the medication. Once you are logged into the website, many options do not show and there are no instructions provided. In addition, as the dosage increases, so does the price. I work all the time so this would have been a great option, but I can go local and get the same or name brand meds without the price increase. At least I figured out how to cancel it before incurring additional monthly fees. I hope.
Response from Fridays HealthApr 22, 2024
Hi Robert! Sorry to hear about your poor experience! We do our best to communicate every step of the process with our patients so we're sorry that this wasn't the case for you. The different prices are for the different doses of compounded tirzepatide, we work really hard to provide some of the most competitive prices in the industry. We're also in the process of rolling out our new patient portal to improve the overall experience!
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Nicole S.
Apr 18, 2024
Disappointing Experience
Disappointing experience in just one month. My provider barely made eye contact during my first appointment and didn't seem to be listening to anything I was saying. Her responses were brief and it seemed like each question I asked was more and more annoying, but all were relevant questions for someone who is starting new medication. One month later, after filling out a refill request form, I heard nothing. Starting to worry as the injection of the medication they supply is scheduled and missing doses isn't ideal (in fact it could affect dosage strength). I messaged twice and both employees told me they would get back with me within the day. That did not happen. Finally, after waiting over 10 days for a response, I asked for a call. After a few hours an employee called and I had to explain everything. After some research, she found out and admitted to me that while they got my refill request, they never sent an invoice for my medication. An easy rectifiable step the other employees did not handle. By that point it was too late. I requested my membership be canceled. Happy to report I moved on to a new provider who's been much more reliable and has been extremely responsive. I would caution all those considering Join Fridays to look elsewhere.
Response from Fridays HealthApr 22, 2024
Hi Nicole, we're so sorry you had this experience with us! This is unusual behavior for our providers but we will certainly re-educate them on proper etiquette. The refill request form is still in beta so there are some occasional hiccups and we do sincerely apologize that you had an issue. I'm happy to offer a refund for your membership if you don't mind just sending us an email at [email protected] so I can look you up!
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Dee B.
Mar 14, 2024
waste of time and money
I signed up but I wasn’t told they don’t accept Medicaid. From what I was told you have to be diabetic to accept medicaid. The person that I talked to didn’t seem to be a profession she asked me what program I was looking at which I didn’t really know since I’m new to all this. She was a foreign lady and was no help to me soon as I told her o had Medicaid she said she couldn’t help me and that was the end of the video. I paid $99 but was not refunded after I tried to dispute it because I never received any services. So I guess you’re required to have insurance but not Medicaid. Idk waste of time and money
Response from Fridays HealthMar 14, 2024
Hi Dee! This sounds terrible! We're sure there is a mistake here because we have a money-back guarantee and if you were denied care for any reason you should receive a full refund! We can't search your name here but please email us at [email protected] and we will take care of it!
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