Fridays HealthReviews of joinfridays.com

Response from Fridays HealthMay 6, 2024

Hi Lynn! Thank you for taking the time to share your experience with us. We are truly sorry to hear that you have been disappointed with the level of communication and support provided. It is critical to us that our customers feel informed and supported throughout their journey with Fridays, and we apologize for not meeting these expectations in your case. We understand how important it is to have clear guidance, especially regarding insurance approvals and the use of compounded medications. We regret that we have not provided the necessary information and support to assist you effectively. Please reach out to us directly at [email protected] so we can address your concerns immediately. We want to ensure that all your questions are answered and that you receive the support you need to understand and utilize our services fully. We are here to help and are committed to turning your experience around. Thank you for your patience, and we look forward to the opportunity to make things right.

Response from Fridays HealthMay 3, 2024

Hi Maria, we are truly sorry to hear about your experience with repeated rescheduling and the lack of communication you have faced. This is certainly not the level of service we aim to provide at Fridays, and we understand how frustrating and inconvenient this must have been for you. We apologize for any oversight regarding the charges and the cancellation fees, especially given that you have not yet had the opportunity to speak with a provider. We take your concerns very seriously and would like to resolve this issue as promptly and efficiently as possible. Please contact us directly at [email protected] so we can address this matter immediately. We want to ensure that your appointments are scheduled correctly and that any charges made in error are refunded. We are here to support you and want to make sure you receive the care and attention you deserve. Thank you for bringing this to our attention, and we look forward to resolving it to your satisfaction.

Response from Fridays HealthMay 3, 2024

Hi Helen, we are truly sorry to hear about the frustrating experience you've had trying to make a payment and receive your medication. It's clear we have not lived up to the level of service and support we strive to provide, and we sincerely apologize for the inconvenience and disappointment this has caused. We are taking immediate steps to address the issues you've mentioned, including the problems with our payment system and the lack of effective communication from our team. It is important to us that your concerns are resolved quickly and efficiently. Please reach out directly to me at [email protected], and I will personally ensure that we resolve these payment issues and provide you with a clear update on the status of your insurance handling for the medication. We value your membership and want to ensure you receive the support and services you were promised. Thank you for your patience and for bringing these issues to our attention. We are committed to making this right and hope to regain your trust.

Response from Fridays HealthMay 2, 2024

Hi Christine! We are truly sorry to hear that you have not received your prescription following your labs. This is certainly not the standard of care we aim to uphold at Fridays, and we understand the inconvenience and concern this has caused you. Please contact us directly at [email protected] so we can resolve this issue immediately. We want to ensure that you receive your prescription without any further delay and address any other concerns you may have.

Response from Fridays HealthMay 2, 2024

Hi Jeanette! Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your second month with us, particularly the delays and the lack of effective communication. This is not the level of service we strive to provide, and we understand how frustrating this situation must have been for you. We are truly sorry for the inconvenience and the impact it had on your treatment schedule. We take your concerns very seriously and are currently reviewing our processes to ensure that this does not happen again. Additionally, we would like to discuss how we might be able to compensate you for the trouble caused and ensure your satisfaction moving forward. Please reach out to us directly at [email protected] so we can address your concerns more personally and expediently. We are committed to regaining your trust and demonstrating the high standard of service you expect and deserve.

Response from Fridays HealthMay 2, 2024

Hi Kailey, thank you for taking the time to provide your feedback. We are truly sorry to hear that your experience did not meet the standard of care we aim to provide. We understand how crucial it is to feel supported and unhurried during medical consultations, and we apologize if you felt rushed through your appointment. We also regret to hear about the difficulties in getting your medications approved—a process that should be smooth and understandable. We are actively working to improve our procedures to ensure that they are clear and efficient. Please reach out to us at [email protected] with more details about your situation. We would like to understand better and resolve any ongoing issues you might have with medication approval or any other concerns.

Response from Fridays HealthMay 2, 2024

Hi Magaly, thank you for taking the time to share your experience with us. We apologize deeply that your consultation did not meet your expectations or the high standard of care we strive to provide at Fridays. Understanding each patient's unique health situation thoroughly is crucial to our approach, and we regret that you felt your needs and questions were not adequately addressed. Regarding your medication, we're sorry to hear about the challenges you've faced with insurance coverage for Monjuaro and your interest in a compounded alternative. We would like to understand more about your situation and see how we might assist you better. Please contact us at [email protected] so that we can discuss your health concerns in more detail and explore possible solutions. We are here to help and want to ensure you receive the support and care you need.

Response from Fridays HealthMay 2, 2024

Hi Deborah, thank you for taking the time to share your feedback with us. While we're glad to hear that your visit was satisfactory, we apologize for the difficulties you've experienced with the medication delivery process. This is certainly not the level of service we strive to provide, and we understand how frustrating this situation must be. We are committed to addressing this issue promptly. Please reach out to us at [email protected] with your contact information and any relevant details so we can resolve this matter quickly. We want to ensure that your medication is delivered as expected and that any further issues are prevented. Thank you for bringing this to our attention, and we look forward to resolving it to your satisfaction.