Fridays HealthReviews of joinfridays.com

Response from Fridays HealthJun 25, 2024

Thank you for sharing your feedback. We sincerely apologize for the experience you had during your recent appointment. This is not the standard of care we aim to provide at Fridays. We are very sorry to hear that you felt rushed and had difficulty seeing the doctor on the screen. We are working to improve our telehealth platform to ensure clear communication and a comfortable experience for all our patients. Regarding the membership and medication billing, we understand your concerns. Our membership fee covers the consultations, while medications are billed separately. This information should have been clearly communicated to you during your appointment, and we apologize if it was not. We are taking steps to ensure that all patients are fully informed about our billing practices moving forward. We also apologize for the delay in our response to your inquiry. This is not the level of service we strive to offer. We will investigate what went wrong and ensure that such delays do not occur in the future. We would like to make this right for you. Please reach out to us directly at [email protected] so we can address your concerns promptly and discuss how we can better serve you in the future. Again, we apologize for your experience and appreciate your feedback as it helps us improve. Sincerely, The Fridays Team

Response from Fridays HealthJun 23, 2024

Hi Krishun! We're truly sorry to hear about your difficulty in reaching us. A member of our team will be reaching out to you shortly to assist. In the meantime, please feel free to email us at [email protected], and we’ll address your concerns promptly. Thank you for bringing this to our attention.

Response from Fridays HealthJun 11, 2024

We sincerely apologize for the inconvenience you've experienced. It's frustrating to encounter such issues, and we're sorry that your account setup has been problematic. We value your feedback and take it seriously. To resolve this as quickly as possible, I’ve personally escalated your case to our support team. They will be reaching out to you shortly to assist in setting your password and ensuring you can access your account without further delay. In the meantime, I see that we've already given you a full refund. Please contact [email protected] if you don't see the refund reflected on your account. Your satisfaction is our top priority, and we’re committed to making this right for you.

Response from Fridays HealthJun 4, 2024

Hi Flor, I'm truly sorry to hear about your disappointing experience. We apologize for the inconvenience and frustration this has caused you. Please know that this does not reflect the level of service we aim to provide. Rest assured, we take your feedback seriously and will investigate this matter promptly. I have already notified our team and someone will reach out to you shortly to address your concerns and ensure that your appointment is rescheduled to a time convenient for you. If you have any further questions or concerns in the meantime, please feel free to reach out to us at [email protected]. We appreciate your patience and understanding.

Response from Fridays HealthMay 17, 2024

Hi Monica, thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered. We strive to provide accurate information and high-quality care, and it is concerning to hear that you received misinformation regarding maintenance therapy. Your feedback will be shared with our team to prevent this from happening in the future. We apologize for the difficulty you had reaching a live person and for the frustration caused by being passed around in emails. This is not the experience we want for our customers, and we are working on improving our customer support system. Regarding the medication from Hallandale pharmacy, we understand how alarming it must have been to find negative reviews and to feel that the medication was ineffective. We take such concerns seriously and will investigate this matter further. We regret that you had to cancel your membership and are now seeking a refund. To expedite this process and ensure your concerns are addressed, please reach out to us directly at [email protected]. Our team will prioritize your case and work towards a resolution.

Response from Fridays HealthMay 14, 2024

Thank you for sharing your feedback. We apologize for the inconvenience and frustration caused by the lack of communication and delay in providing your invoice and medication. This is not the experience we aim to deliver at Fridays. Unfortunately I'm unable to look you up because your information is hidden. Please contact us directly at [email protected] with your details so we can promptly address your concerns and ensure you receive the necessary assistance.

Response from Fridays HealthMay 13, 2024

Hi Maria! Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience with the rushed consultation and the issues you encountered with your cancellation and billing. This is certainly not the level of care or service we aim to provide at Fridays, and we apologize for any distress this has caused. We understand the importance of respectful and attentive medical consultations, and it is unacceptable that you were treated in a manner that felt dismissive. Regarding the charges after your cancellation, we show a full refund on our end so I would advise reaching out to your bank. I'll send you an email right now showing you that we have already refunded you. We are committed to ensuring that this does not happen again and are taking your feedback seriously as we review and improve our processes. If there are any further issues that need addressing, or if you would like to discuss this matter further, please do not hesitate to reach out directly to us at [email protected]. We are here to help and want to make things right.

Response from Fridays HealthMay 7, 2024

Thank you for bringing this issue to our attention. We sincerely apologize for the difficulty you've experienced in obtaining the correct invoice details needed for your insurance reimbursement. It's clear that we have not met the level of service you deserve, and we understand the frustration this has caused. We are committed to resolving this promptly. Please reach out to us directly at [email protected], and I will personally ensure that your invoice is updated with all necessary details, including your name, the prescription purpose, the medication name, and the dosage as required by your insurance. We appreciate your patience and the opportunity to correct this matter. Thank you for communicating your needs, and we look forward to resolving this quickly to your satisfaction.