Fridays HealthReviews of joinfridays.com

Response from Fridays HealthAug 19, 2024

Thank you for sharing your experience, and I'm truly sorry to hear that it did not meet your expectations. At Fridays, we are committed to providing a seamless and personalized service, and it’s clear we fell short in your case. I understand your frustration with the process and the challenges you faced with submitting your results. We do use technology to streamline certain steps, but please know that all medical decisions are thoroughly reviewed by our board-certified clinicians. We never want anyone to feel that they are not receiving the care and attention they deserve. Your feedback is invaluable, and we take it seriously. We would love the opportunity to make this right for you. Please reach out to our support team at [email protected] so we can review your case in detail and work toward a resolution.

Response from Fridays HealthAug 10, 2024

Thank you for your feedback. We sincerely apologize for the experience you've had and any confusion or frustration this has caused. We take these matters very seriously and want to address them promptly. First, we want to clarify that Fridays is an independent telehealth provider and not affiliated with Everlywell. If there was any miscommunication regarding billing or our affiliation, we are committed to rectifying it. Regarding the refund for the double charges, we understand how important this is to you, and we apologize for the delay. We will review your account and ensure that any refunds owed are processed immediately. Additionally, we are investigating the response you received from our representative, as this does not reflect the level of service we strive to provide. Please reach out to us directly at [email protected] with your details so we can resolve this issue as quickly as possible. We truly value your feedback and appreciate the opportunity to make this right. Thank you for bringing this to our attention. Best regards, The Fridays Team

Response from Fridays HealthAug 9, 2024

Thank you for bringing this to our attention, and we sincerely apologize for the frustration you've experienced. This is not the level of service we strive to provide at Fridays. We take your concerns seriously and want to ensure this situation is resolved promptly. Please reach out to us directly at [email protected] so we can investigate what happened and make things right. We value your feedback and are committed to improving our process to better serve you and all of our patients. Thank you for your patience, and we hope to regain your confidence in our team.

Response from Fridays HealthAug 1, 2024

Hi Alicia, we are truly sorry to hear about your disappointing experience with Fridays. We strive to provide excellent service, and it is concerning to learn that we have not met your expectations, especially regarding such a critical issue with insurance and pharmacy. Our goal is to ensure all our patients receive timely and effective communication. We sincerely apologize for any inconvenience this has caused you. To address this matter immediately and provide the support you need, please contact our support team directly at [email protected]. Thank you for bringing this to our attention. We are committed to resolving this issue and improving our services based on your feedback.

Response from Fridays HealthAug 1, 2024

Hi Sheri, I am deeply sorry to hear about the difficulties you have faced while trying to cancel your membership. Your experience does not reflect the standard of service we aim to provide at Fridays, and I apologize for any frustration and inconvenience this has caused you. I have already raised this with our team to promptly address your cancellation request and refund the charges for the last two months. We value your feedback and are committed to resolving this issue for you as quickly as possible. Thank you for bringing this to our attention. We are taking steps to ensure this does not happen again in the future.

Response from Fridays HealthJul 30, 2024

Thank you for taking the time to share your experience with Fridays. We deeply regret hearing about the issues you encountered and understand your frustration. Your feedback is invaluable to us as we continuously strive to improve our services. Firstly, we apologize for the error in your prescription dosage. We take full responsibility for this mistake and recognize the inconvenience it has caused. We are implementing additional checks to ensure this does not happen again. Regarding your attempts to contact us, we are truly sorry for the lack of response. This is not the standard of service we aim to provide. Please reach out to us directly at [email protected] so we can address your concerns immediately and work towards a resolution, including reimbursing the cost of the incorrect medication. I would have our team reach out to you directly but unfortunately I'm unable to look you up in our system since your review only has your initials. We are also investigating the issue of the shorted medication vial to ensure such occurrences are prevented in the future. We value your feedback and your satisfaction is important to us. We hope you will give us the opportunity to make things right.

Response from Fridays HealthJul 23, 2024

Thank you for bringing this to our attention. We apologize for the inconvenience and frustration you experienced during your recent consultation. At Fridays, we strive to provide the best care and communication possible, and we are truly sorry that we fell short in your case. We understand your concerns about the wait time and the eligibility criteria for post-gastric bypass patients. It is clear that there was a breakdown in communication regarding our policy, and we take full responsibility for that oversight. Your feedback is invaluable in helping us improve our processes and ensure clearer communication moving forward. We have already escalated your case to our team and have reached out to you directly to resolve this matter. Our customer service team is looking into your case to ensure you receive the support and reimbursement you deserve. Please accept our sincerest apologies for any distress this has caused. We are committed to making things right and hope to regain your trust. Thank you for your patience and understanding.

Response from Fridays HealthJun 29, 2024

Hi Andrea! We sincerely apologize for the delay and the inconvenience you have experienced with your medication delivery. Your health and satisfaction are our top priorities, and we understand the frustration this situation has caused. Our support team is actively looking into your case to provide a swift resolution. Please reach out to us directly at [email protected] with your details so we can expedite the process and ensure you receive your medication as soon as possible. We appreciate your patience and are committed to making this right.