Fridays HealthReviews of joinfridays.com

Response from Fridays HealthSep 23, 2024

Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with our billing process. It’s frustrating to feel like payments are delayed when they’ve already been processed on your end. There can sometimes be a lag between the time your bank processes the payment and when our system updates your account. However, 4+ days is longer than we would expect, and we are looking into why this is happening. To address this issue and ensure a smoother experience in the future, please reach out to us directly at [email protected] so we can review your account details and resolve any pending issues as quickly as possible. Thank you for your patience and feedback. We’re committed to improving our service and appreciate your understanding.

Response from Fridays HealthSep 22, 2024

Hi Gloria, we sincerely apologize for the delay in getting your medication. We understand how important it is to stay on schedule with your dosage, and we’re sorry this has caused you frustration. Our team is committed to resolving this for you as quickly as possible. I’ve personally escalated your case to ensure we can get your medication to you without further delay. Please reach out to us directly at [email protected] so we can provide an immediate update and make this right. Thank you for your patience and for being part of Fridays.

Response from Fridays HealthSep 22, 2024

Hi Kellie, we’re truly sorry to hear about the delay in getting your Zofran prescription. This is not the level of service we strive to provide, and we understand your frustration. Please reach out to us at [email protected] so we can prioritize your case and ensure your medication is called in as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right for you.

Response from Fridays HealthSep 18, 2024

We sincerely apologize for the ongoing frustration you've experienced with your medication requests. Your feedback is incredibly valuable, and we want to assure you that this situation is not reflective of the service we strive to provide. It is clear that the issue with the system has caused repeated inconveniences, and we understand how frustrating it must be to go through this process month after month. We are committed to getting this resolved for you as quickly as possible. Our team is actively looking into the root cause of the error, and we will make sure this problem is fixed so that you receive the correct branded medication going forward. In the meantime, we will also be reaching out directly to ensure that this month’s prescription is processed correctly without further delays. Again, we deeply regret the trouble this has caused and appreciate your patience as we work to improve. If there’s anything else we can do to assist, please don’t hesitate to contact us directly.

Response from Fridays HealthSep 17, 2024

Thank you for sharing your honest feedback. I’m truly sorry to hear about the difficulties you experienced with our website and the issues related to your lab upload and medication dosing. We take your concerns seriously and want to ensure this doesn't happen again. While I understand how frustrating it must have been to receive the incorrect dosage, I apologize if our response left you feeling unsupported. We’re currently working on improving our site to make it more user-friendly and to ensure important information, such as payment details and doctor’s notes, are always easy to access. A supervisor will be reviewing your case to see what can be done to make this right for you. We value your trust in us and hope we can work toward a better experience moving forward.

Response from Fridays HealthSep 15, 2024

Gracias por compartir sus comentarios. Lamentamos mucho que haya tenido esta experiencia y entendemos lo frustrante que debe haber sido no recibir una respuesta después de haberse comunicado varias veces. En Fridays, nos esforzamos por brindar un servicio rápido y confiable, y está claro que en su caso no lo logramos. Nos gustaría investigar este asunto más a fondo y asegurarnos de resolverlo. Por favor, contáctenos directamente en [email protected], y haremos todo lo posible para asistirle. Agradecemos su paciencia y esperamos poder solucionar esta situación.

Response from Fridays HealthSep 15, 2024

Lamentamos profundamente que haya tenido esta experiencia con nosotros. Nos tomamos muy en serio sus comentarios y queremos aclarar cualquier malentendido con respecto a los precios y la facturación. Siempre nos esforzamos por ser transparentes, y si hubo algún error o confusión en los cargos, estamos aquí para corregirlo inmediatamente. En cuanto a los resultados, entendemos que cada persona es diferente, y lo que funciona para algunos puede tomar más tiempo para otros. Nos encantaría poder revisar su caso en detalle y ver cómo podemos mejorar su experiencia. Si ya ha cancelado su servicio, por favor confirme que el proceso se ha completado sin problemas. Si no, estamos a su disposición para ayudarle a resolver cualquier asunto pendiente. Por favor, no dude en contactarnos directamente en [email protected] para que podamos asistirle mejor. Agradecemos sinceramente sus comentarios y esperamos poder mejorar nuestra atención.

Response from Fridays HealthSep 10, 2024

We're very sorry to hear about your experience, and we want to address your concerns directly. First, we’d like to clarify that the $99 monthly membership fee includes access to our medical professionals, with no extra fee for provider visits. This fee covers regular appointments with our licensed medical team and ongoing support through our coaching services in nutrition, mental health, and movement. Additionally, after reviewing our records, we were unable to find any information indicating that you’ve been a patient with us. If you believe this is an error, please reach out to us at [email protected] so we can look into your situation and provide any assistance needed. We take feedback about medication modifications very seriously, and we’re here to help if there are any unresolved issues. Thank you again for sharing your thoughts, and we truly appreciate the opportunity to clarify and improve.