At Fridays Health, our mission is to transform personalized weight management and obesity medicine. As a premier telehealth provider specializing in GLP-1 medications, we guarantee a weight loss journey tailored to your needs. Enjoy unlimited access to our team of dedicated medical experts and a fully bespoke care regimen, including well as support groups and coaching in mental health, nutrition and movement. Your Fridays insurance concierge is able to submit prior authorizations for medications like Ozempic, Mounjaro, Zepbound and Wegovy as well as deliver compounded versions like Semaglutide and Tirzepatide directly to your door from our 503a and 503b certified pharmacy partners. With round-the-clock support from our holistic care team and multiple weekly interactive sessions, Fridays Health delivers a comprehensive telemedicine service aimed at empowering your path to health and well-being. Get started!
Fridays Health (joinfridays.com) has 4,428 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
joinfridays.com
Website
joinfridays.com
Category
Personal Care
Location
Irvine, California
Listed on Five Star Index
2026
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The company replied to 96% of reviews.
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Most recent review: October 2026.
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Update May 7, 2025: I still haven't received a refund or anything to make this right. I didn't accept the meds that came with the potentially harmful L-carnitine. I will keep pursuing this.
I have been in contact with various representatives over the past few days. I tried to cancel my order less than two hours after the provider consultation. There was not yet a teaching number, just an order number. I was denied.
Then I asked more questions, including the name and number of the pharmacy. I called the pharmacy, and that's when I found out the amino acid L-carnitine was added to the compound. The Friday's provider did not inform me of that before purchasing it. So I bought it without full informed consent. And they still denied my refund and cancellation.
Then I spoke with another rep via email, and he said they couldn't refund me because it was delivered. I had to tell him he had the wrong tracking number. He apologized, and said he'd look into stopping the delivery.
The FedEx driver did come, and I refused delivery. That same rep then told me no refund because it was shipped to me.
Finally, they told me they would set up a consultation to explain L-carnitine. But again, that was after misleading me into buying the product by omission. They didn't tell me that was going to be in the formulation before I agreed to buy it.
I'm very disappointed and would like a refund. I hope they are more transparent with potential customers in the future.
Response from Fridays HealthApr 15, 2025
Thank you for sharing your experience, and we're truly sorry for the frustration and confusion you've encountered. We understand how important it is to have full clarity about any treatment before moving forward, and we’re reviewing your case to ensure it was handled appropriately.
We do our best to ensure patients receive accurate information about their prescriptions, and we regret that this wasn’t your experience. While our compounded formulations may include supportive ingredients like L-carnitine, we agree that these details should be clearly communicated prior to purchase.
Please reach out to us at [email protected] with your full name and order number if you haven’t already—we’d like to revisit your case and see how we can make this right.
We value your feedback and are using it to improve transparency across our patient experience.
—The Fridays Team
SH
Sharon
What a Maddening experience w/ this Co.
They can Not 🚫 Sell You Tirzepatide Anymore!! First it took me 3 weeks to qualify because I couldn't get to a lab in my area apparently everybody's doing blood work for weight loss medicine. And when that was finally done and the company received it, I was set up for my one-on-one counselor consultation with customer service which took about another week to get that appointment and by the way her name is Amanda Hellman. During consultation I told her that I did not want the B12 added dye in my prescription because I already take a B12 supplement, that I was okay with it NAD. And then it was scheduled for delivery about another week. Before delivery date was determined I called back and wanted to speak to a representative and make sure that the B12 was not added and that the NAD was in (what form) was it a pill form was it added to the Tirzepatide weight loss medicine. I was put on hold several times, call back several times and spoke to customer service gave me no information, I had nurses call me several times and never got a clear answer they just took my question down. So last week April 5th 2025.I received my vial with the B12 additive a Red Sticky Mess! I'm not putting this into my body (Red Dye) are you kidding me! Supposed to be a Heath Company... So I emailed them that I was disappointed that very afternoon receiving that Tirzepatide medication with the additive of B12 and apparently the NAD?
So Monday of this week I spoke to a nurse and told her my concerns told her about the B12 being added, told her it wasn't something that I had ordered, That told her what I told the counselor she took down the note and said that I would get an updated email or text message regarding the situation. Well of course that never happened and I called back and I texted back and I emailed back and finally yesterday I got on the phone with customer service after sending another email, they called. He took my complaint again want me to fill out another complaint survey which I've already done two or three times, Im starting to losing track of how much time I put into this! So as it stands, it is Friday April 11th 2025, I still have no confirmation on any new medication coming? Any compensation for getting something I didn't request or order. I have no information regarding the problem being resolved. Just customer service a very nice Hispanic person that's very hard to understand and I'm not sure he's getting the message across properly. So he told me the situation was Escalating and I said Yes, you are correct it is Escalating! So then they want to set me up on a schedule call next week to talk to somebody to resolve the problem, are you kidding me how many times do you need to hear from me? Read the text messages or read the emails sent to not understand what the problem is!! How about look at your nurses notes how about look at the customer service notes I bet it says no B12!! BUYER beware! Be very careful, I still don't have the right weight loss medicine I Purchased! I heard good things about Fridays, but as I read these comments it seems that that is not true anymore!
Here is Friday's response to my trust pilot review through my email just a bunch of gobblegoop, nothing resolved no acknowledgment of wrongdoing.
Hello Sharon,
Thank you so much for reaching out—and I completely understand your concern about the B12 component in your injection. Your health, comfort, and peace of mind are very important to us.
After reviewing your case with our providers, we’ve confirmed that unfortunately, we’re unable to remove the B12 component from the injection. This is because we don’t have control over how individual pharmacies compound the medications. Each pharmacy follows its own formulation process, which we’re unable to alter directly.
That said, the provider has advised that it is safe to continue taking your current injection along with any additional B12 supplements, if needed. They can be taken together without issue, and your provider will continue to monitor your progress closely.
If you’d like to speak directly with the pharmacy for more details about the formulation, you’re welcome to contact Boothwyn Pharmacy at (800) 476-7496.
I truly understand how important it is for you to feel confident and informed about what you're putting into your body. If you have any other concerns, questions, or need help exploring other options, I’m here to support you every step of the way.
Warm regards,
Jude
Fridays PatientSupport
Now these Jokers have just charged me for a second month they're not understanding the concept! Please don't buy from this company they do not want to work with you they do not want to fix their problem they blame their Pharmacy but it's actually Fridays staff that are at fault here not the pharmacy the individual that took my order did not listen to the customer!
Response from Fridays HealthApr 15, 2025
We’re genuinely sorry for the frustration and inconvenience you’ve experienced. What you’ve described is not the standard of service we aim to deliver, and we appreciate you taking the time to share such a detailed account.
We understand your concerns about the formulation you received, the communication gaps you encountered, and the time you’ve spent trying to get clarity. You should never have to repeat yourself this many times to feel heard or supported.
Please know that your feedback has been escalated to our clinical leadership and patient care teams for urgent review. We want to make this right and ensure you receive the medication you expected and the answers you deserve. If you haven’t already, please reach out to us directly at [email protected] with your full name so we can look into your account immediately.
Thank you again for your patience—we’re committed to improving from this experience and doing better moving forward.
—The Fridays Team
DC
Dale C.
Buyer Beware
I joined Friday’s on April 4th and received in my medication yesterday ( April 10th). The Semaglutide came in a 2.5 mg/ml bottle however it was only an 1/8 full. Maybe enough for (1) 10 unit dose. The bottle instructions said to inject (1) 10 unit dose weekly for 4 weeks. I reached out to Friday’s and spoke with a customer service rep. The phone connection was bad and I lost the rep. I called back and spoke with another rep. She said that I would get a call from the escalation dept within 4 hours. I waited 2 hours and called back. I spoke with another rep and she said that everyone starts at level 1. Small dose. I get that, however what I could not understand was why I only got one dose if that. In other words, I would have to order again for next weeks dose. I emailed her pictures of the unopened bottle / vial, however I do not believe she could grasp that the bottle was nearly empty. I explained to her that if I had to order weekly I would be paying the brand name price. I have a friend using the Semaglutide from a different provider. She has been on it for 1.5 years. She received in her 3 mg/ml month to month bottle a couple of days ago. She showed it to me. It was full and she is taking 20 units weekly and the bottle will last her 6 weeks. I’m going to send my order back later today on my dime. I feel like this is deceptive. I’ve got pictures of the nearly empty (still sealed) that I’ll be showing my credit card company as the rep said they do not do refunds even if I sent the product back. Buyer beware. I’ll be paying the extra 40.00 a month and going with my friends provider.
Response from Fridays HealthApr 15, 2025
We're sorry to hear about your recent experience and appreciate you bringing this to our attention. We understand how frustrating this must have been, especially when you’re eager to start treatment and aren’t receiving clear answers.
Please know that all of our dosing protocols start with a medically appropriate amount as determined by your provider, and the vial contents are aligned with that plan. That said, we absolutely want to ensure you’ve received what was prescribed and that you’re supported throughout your care.
We’d like the opportunity to review your order and help resolve this. Please reach out to us at [email protected] with your full name and photos, if you haven’t already, so our team can escalate this directly and follow up promptly.
We’re committed to doing right by our patients and appreciate your patience as we work to make this right.
CU
customer
My experience was horrible
My experience was horrible, after not getting medication on time, I was prescribed with a large dose of 67 units, which made ma have a projectile vomiting for 2 days. I was severely dehydrated, nothing was holding in my stomach for more than 15 minutes. Never again!!
Response from Fridays HealthApr 10, 2025
We're so sorry to hear about what you experienced. That sounds incredibly difficult, and we truly regret that your care didn’t meet the standard we aim to uphold.
Your health and safety are our top priorities. We'd like to better understand what happened and make sure this is addressed appropriately. Please reach out to us directly at [email protected] so we can review your case with our clinical team and support you in any way we can.
Thank you for sharing this—we take it seriously and are committed to doing better.
AD
Amanda D.
I am asking to speak to a provider.
I am asking to speak to a provider to clarify something and the blockers won't let me. They keep stating to go into the tool and schedule an appt. I can't do that unless I am on my 3rd dosage. I need a question clarified before my next injection on Friday, so need to talk to a provider.
Response from Fridays HealthApr 10, 2025
We're truly sorry to hear about your experience and understand how frustrating this must be. Your ability to get the answers you need—especially before your next injection—is important to us.
It sounds like there may have been a misunderstanding in our scheduling system, and we want to make it right. Please reach out to us directly at [email protected], and we’ll make sure a member of our clinical team connects with you as soon as possible.
Thank you for your feedback—it helps us improve, and we’re here to support you every step of the way.
EA
Edneide A.
Never ever join that Friday
Never ever join that Friday weight loss because they don't care about your health, it's only the money. I complained about the inexistent measurements instructions made me take a overdose that took me to urgent care and they didn't send me another medication or my money back. While I was waiting the charged me another medication and no answer at all tomy case.
Response from Fridays HealthMar 25, 2025
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. At Fridays, your health and safety are our top priorities, and we take situations like this very seriously.
We’d like to review your case in more detail and make this right. Please reach out to our support team at [email protected] so we can promptly investigate what happened and work toward a resolution. We understand how frustrating this must have been, and we’re committed to improving your experience.
Thank you for giving us the opportunity to address this.
SU
Susan
Need full transparency on website
The company needs to make it clear on the website what will disqualify someone from being their "patient". Note that if you are a chronic pain patient and are prescribed pain medication from your own Dr, Fridays will not work with you. The provider I was with on my Telehealth appt also thought it was appropriate to tell me I was on a "high dose of pain medication". Again, she was not my Dr, did not know my medical history and incidently, I am well below what the CDC guidelines allow for a chronic pain patient.
Response from Fridays HealthMar 24, 2025
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. At Fridays, patient safety is our top priority, and we follow strict clinical protocols to ensure we are providing care that is both safe and aligned with current medical guidelines.
We understand how frustrating it can be to feel judged or dismissed, especially when you’ve already worked closely with your own provider to manage chronic conditions. While our medical team is trained to review all aspects of a patient’s current medications to assess compatibility with our program, this should always be done with compassion and respect. We're sorry if your experience felt otherwise.
We’re also actively working on making our eligibility criteria clearer on our website so that potential patients can better understand whether Fridays is the right fit for them before signing up.
If you’d like to share more about your experience or speak with someone from our team, please don’t hesitate to reach out to us directly at [email protected]. We’d value the opportunity to listen and improve.
BR
Brenda R.
Scammed out of the full dose paid for
I think that the worst thing you can do as a company is rob people. I paid for a full month of doses and got about half. The only resolution was to refund me $50 dollars. This is not a cheap treatment. I would never do business with a company that does this kind of stuff. Find another provider for sure.
Response from Fridays HealthMar 20, 2025
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. At Fridays, our goal is to provide high-quality care and ensure our patients receive the treatments they expect.
We’d love the opportunity to understand what happened and find a better resolution for you. Please reach out to our support team at [email protected], and we’ll do our best to make this right.
Your feedback is valuable to us, and we take concerns like this seriously. We hope to regain your trust and provide the level of service we strive for.