Fridays HealthReviews of joinfridays.com

Response from Fridays HealthApr 26, 2024

Hi Tracy! Thank you for your review and for sharing your positive experience with the virtual visits and medication process at Fridays. We're pleased to hear that these aspects of our service have met your expectations. We understand your concerns about the monthly membership fee, especially if you do not utilize all the additional services like coaching, dietary consultations, and app features. Your feedback is crucial as it helps us evaluate our pricing structure and consider how we can better tailor our offerings to meet the diverse needs of our patients. If you have further questions or would like to discuss your membership options, please reach out to us at [email protected]. We're committed to ensuring that our services provide value and meet your healthcare needs effectively. Thank you for choosing Fridays, and we hope to continue providing you with excellent service and perhaps find ways to make our membership even more beneficial for you.

Response from Fridays HealthApr 26, 2024

Hi Rhianna! Thank you for your review and for recommending Fridays as a reliable telehealth option for GLP-1 treatments. We're pleased to hear that you find our services and medication costs reasonable and that our customer service has met your expectations, even amidst a few hiccups with providers. We are committed to continually improving our service quality and ensuring that all interactions with our healthcare providers are as smooth and effective as possible. Your feedback is invaluable in helping us identify areas where we can enhance our patient care. If you experience any further issues or have additional suggestions on how we can improve, please don't hesitate to reach out to us at [email protected]. We value your input and are here to ensure that your journey with GLP-1 and Fridays is successful and satisfying. Thank you for choosing Fridays, and we look forward to continuing to support your health needs.

Response from Fridays HealthApr 26, 2024

Hi Kelsey! Thank you for sharing your experience with Fridays. We're glad to hear that your appointment was easy and timely, and that your medication arrived quickly and without any issues. These are aspects we strive to excel in, so it's great to know we're meeting expectations in these areas. However, we apologize for the confusion and misinformation provided regarding your medication's composition. We understand the importance of accurate information, especially when it relates to your health and coordinating care with your primary care provider. We take this feedback seriously and are committed to enhancing our staff's training to ensure that all our team members are fully informed and equipped to provide accurate and helpful responses. We appreciate you bringing this matter to our attention. If you have any further concerns or need additional clarification, please don't hesitate to reach out to us at [email protected]. We are here to support you and ensure your experience with Fridays is both positive and informative. Thank you for choosing Fridays, and we look forward to improving your future interactions with our service.

Response from Fridays HealthApr 26, 2024

Hi Kirsten! Thank you for taking the time to provide feedback on your experience with Fridays. We're pleased to hear that you've found our coaching calls to be great and that our customer service has met your expectations. However, we apologize for any initial confusion regarding how our program works. Ensuring that all our new members receive comprehensive onboarding information is crucial, and we're sorry if this was not adequately communicated during your initial meeting with the nurse practitioner. We want to make sure every aspect of our service, from medical consultations to program features, is clearly understood. To address this, we are reviewing our onboarding process to ensure that all necessary information is easily accessible and presented in an engaging manner. If there was a tutorial or any introductory materials that you missed, we'd be happy to provide them to you directly. Please reach out to us at [email protected], and we can ensure you have all the information you need and answer any further questions you may have. We value your input and are here to support your journey every step of the way. Thank you for choosing Fridays, and we look forward to enhancing your experience with more engaging and informative interactions.

Response from Fridays HealthApr 26, 2024

Hi Janelle! Thank you for your review and for sharing your positive experience with Fridays. We're glad to hear that the appointment reminders are helpful to you and that everything has been going well so far.

Response from Fridays HealthApr 26, 2024

Hi Marissa! Thank you for taking the time to share your experience with Fridays. We're thrilled to hear that we were able to assist you when your insurance did not cover your medication initially and that our team was helpful in managing your prescription and insurance approvals. We appreciate your feedback on our pricing and understand that the membership fee may seem high if you're not utilizing all the perks such as coaching. We're always looking for ways to ensure that our services provide value to all our members, and your comments are invaluable as we consider adjustments to our membership structure. If there's anything more we can do to assist you or if you have further suggestions, please reach out to us at [email protected]. We are here to help and ensure your experience with Fridays continues to be positive.

Response from Fridays HealthApr 26, 2024

Hi Michelle! Thank you for your comprehensive review and for sharing your experiences with Fridays. We're pleased to hear that our startup process was straightforward and fast, and that our customer service consistently meets a five-star standard. Our team strives to provide exceptional support, and your feedback affirms our efforts in these areas. However, we apologize for the difficulties you've encountered with the prior authorization for your medications and the lack of communication regarding their progress. We understand how frustrating this can be, and we're committed to improving our communication and handling of such processes to keep you better informed. Additionally, we appreciate your feedback on the portal experience. Enhancing the functionality and user interface of our portal is a priority, and we aim to include more comprehensive details about prescriptions, orders, and invoices in future updates to improve transparency and ease of use. Please feel free to reach out to us at [email protected] with any further concerns or suggestions for improvement. We value your input and are eager to make your overall experience even better. Thank you for choosing Fridays, and we look forward to implementing enhancements that will address your concerns and continue to serve you effectively.

Response from Fridays HealthApr 26, 2024

Hi Mary! Thank you for your understanding and positive feedback regarding your experience with Fridays. We recognize that as demand for our services has increased, so too have the challenges in maintaining the speed and quality of our responses. We truly appreciate your patience and understanding as we navigate these growing pains. It’s encouraging to hear that you appreciate our efforts to improve contact methods and response times. We are actively working on several initiatives to enhance our service delivery, ensuring that each interaction with us is efficient and that our team continues to address your needs with kindness. Your feedback is incredibly valuable as it helps us focus our improvements where they are most needed. If you have any further suggestions or need assistance, please don't hesitate to reach out to us at [email protected]. We are here to help and committed to enhancing your experience with every interaction.