Fridays HealthReviews of joinfridays.com

Honestly, I can see why this gets a lot of bad reviews. The communication is extremely poor for someone starting out/someone who isn’t tech savvy. As someone who works in healthcare operations, this platform is not patient communication friendly in any way. First, I received 3 texts about my initial appointment that same day…a little overload. At my initial appointment, the provider logged on, said they weren’t licensed in my state (which I filled out my intake form, so why??), and that I would be reached out to reschedule. I got a phone call 20 minutes later from a back up provider who took care of my initial visit. All good. She was extremely friendly and informative. Then, I received another series of texts about my Zofran rx that needed a pharmacy, now from a different number. The next morning, I received an email saying I No-Showed my appointment and I would have to reschedule (the provider told me to log off)! Then followed by ANOTHER random phone number texting me telling me “reschedule by calling this number” with no information on who it’s from. There are PLENTY of spam numbers coming to phones lately, it would be smart to have one texting number and maybe give information on who it is texting. I called the number to ensure my initial visit was documented correctly and that I would be receiving my rx. The customer service lady said my visit was marked as completed and she doesn’t know why I received a “No-Show” email. I think there’s lots of holes in their communication process, which should be fixed ASAP. It shows they aren’t prepared for this scale of patients….We’ll see about everything else soon, hopefully no issues. I signed up for a year! *Update as of 12/8/25* I have received even MORE communication about my “missed appointment” AFTER confirming I did NOT miss my appointment. I have received emails, texts, and now a call to schedule me. This is truly ridiculous, figure out your workflows!!! I don’t need to be bombarded everyday with fake information.

The reason for 1 star… Customer Service! joinfridays charged my credit card with out notification, I wanted to wait until there BLACK FRIDAY deal which was less than 48 hours away at the time… And what do you know they billed me early?? So when I tried to explain I was obviously waiting for the BLACK FRIDAY SALE… They basically told me to bad… It’s a horrible way to do business with someone who was going to be a loyal customer in a world where you can get this Glp-1 anywhere. I can’t believe this company wouldn’t back itself, It’s incredible

This company is absolutely terrible! The transparency and communication is beyond terrible! I keep getting text messages wanting me to provide documentation in Photos. I've done this several times and I still get the text messages. Do not use this company. They are beyond anti-customer service.! Update 12/4/2025 . The Customer Service is incredibly slow. I noticed don't ever complain, however over 9 text messages asking for my Semaglutide prescription and the documentation they asked for which was sent several times. I have asked for a refund as well. I truly wanted to use your company however there is a HUGE disconnect. There are so many other companies that offer these medications that I have used before and never went through this .

I didn’t have issues with the medication, but when I asked for a change to my rx a week went by of me calling and email every day, being told it would be sent to providers for review, and it was never resolved. Meanwhile online it says it may take “a few days” for a provider to review changes but it felt as though nothing was happening. One day I was told it would be resolved within 24 hours and it wasn’t, and the next day I called and they said they’d call me back within the next few hours and didn’t. You can’t talk with a provider unless it’s through an appointment and it blocks you from scheduling one if you need to talk to a provider just to get the rx processed. So this is not an issue with the medication at all but very poor and unreliable communication with customer support. I get that things take time, but when you are paying $200 a month for medication you would think customers wouldn’t be blown off. I tried Hers in the past for weight loss and their communication was great, just more expensive. I’ll probably go back to them.

I had a horrible experience with Fridays Telehealth which has prompted me to file a complaint with the FDA and my local Department Of Health. I recieved glp1 medication from Boothwyn Pharmacy in PA. When I started having extreme fatigue and dizziness on this med I decided to lookup the pharmacy and was shocked to find that it was a veterinarian pharmacy with multiple health violations and was not approved to compound GLP1!! When I reached out to Fridays and asked to speak to a supervisor I was met with an attitude and total disregard for my health and saftey. I was denied a refund and they immediately deleted my account. Proceed with caution

Took 3 weeks to receive the medication, GLP-1. If that was not bad enough, the medication was diluted with Glycerin. These people don't know what they are doing!

Fridays health took 26 days to ship my TRT and couldn’t care less about it. I would suggest you fine ANYONE other than them! One day, they would have me meet with the physician he would approve everything and three days later they’d ask me to meet with the provider once again.(it was like nobody knew what was going on) I would get the same questions day after day. With no progress. An apology only goes so far. The one thing they did do quickly was scan my credit card. The most frustrating part is I could never get a straight answer on getting it corrected. It didn’t matter if I called the 800 number or used the chat feature. STAY AWAY!!

I had high hopes by coming to Friday's, however received nothing in return. Yet they have taken my money a year supply of my hard earn cash. What have I received nothing but a run around. I sent in all of the information as required and yet no delivery of meds. Each time I have spoken or been emailed from a different person or appointments have been cancelled. I just get back that I need a pre-authorization. I am not going through my insurance company because they will not pay for it. Another member of Friday, said I need a specialist but didn't say for what. They are quick to take your money but not quick to respond and get you started on your meds. I am sad and very disappointed on how this is being handled. This has been going on since October 6, 2025. No, on has yet explain what I need. I've sent in my primary care doctor's email and mailing address, office phone and fax number. I do NOT have a specialist as they keep referring to. I will be requesting a refund because as of today, I still have not received my meds. I am going trying one more time to deal with the company. Before I started dealing with them I researched and I heard good things about the company but I have received nothing but negative feedback from the company I keep getting the runaround about the meds. And every time I talk to someone is someone different. The manager was supposed to been calling me I've never heard from a manager at all. When I set up a meeting face to face to talk to someone it's always a phone call, or they would cancel on me. I'm just trying to get the situation solved. I have sent you all of my medical information I have copied all of my medicine that I am taking I do not know what else to do to solve the situation or to get the meds that I need. Very disappointed with the company.