Erika
Service not consistent with value
Pricing and app availability is great, however the app platform is not very intuitive and 9 times out of 10 the chat/support does not have answers. You have to speak call support almost every time. Timing of appointments and reordering of prescription is not timed in synergy so you have to speak to someone pretty much any time you need to re order. The platform for video appointments with the health provider never works on the phone app out online, so the nurse or doctor need to call you or reschedule.
Response from Fridays HealthApr 29, 2026
Hi Erika, Thank you for your feedback, we really appreciate you sharing your experience. I’m very sorry for the frustration with the app, support, and appointment process. That’s not the experience we want for you, and we understand how inconvenient this has been. Your feedback is valuable, and we’re actively working to improve the platform and overall experience. If there’s anything we can do to help, please don’t hesitate to reach out. We’re here for you. Kind Regards, Fridays Team