Fridays HealthReviews of joinfridays.com

I’ve had a terrible experience and plan to change once my prepaid meds are complete. I’ve stayed for close to a year thinking it will get better. It has not. The portal is full of glitches. Some provider are helpful. Others seem like they are barely listening. When something goes wrong with an order or appointment or shipment, which is often, it takes 3-7 chats/phone calls/emails to resolve it. Representatives often have conflicting information for resolving issues.

want to share my honest experience so far. I’m happy with the nutrition service and I’ve been pleased with the provider service as well. However, I wasn’t completely happy with the medication plan because I didn’t get exactly what I was hoping for. That being said, I’m going to keep an open mind, follow their plan, and give it a fair chance to see how it works for me. The biggest disappointment so far has been the shipping. The shipping experience has been horrible and needs a lot of improvement. When you’re relying on medication that you take on a specific schedule, timely and reliable shipping is extremely important. Overall, I’m willing to give them a chance and see how things go. I’ll update my review as I continue with the program. Hopefully, the medication plan works well for me and the shipping experience improves.

I am hopeful my experience will resolve itself, but it has been one road block after another. I originally requested on July 26. No physician appts were available until September, but they didn’t find someone to eventually speak with me on Aug 17. The doctor didn’t know why she was calling me, so I thought that was very odd. The medication was approved and then mailed out. I received it on Aug 22, but it was received without syringes. Now I am working to resolve this additional issue. Customer service has been responsive, but lack a sense of urgency I would expect. I doubt I will renew and will likely find another tele-health provider.

I was 5 days into my automatic renewal when I decided to cancel my subscription. The cancellation process was easy. However, they did automatically charge my card for the $596 (3 month) subscription. Despite the fact that I did not request a medication renewal or use any counseling services during those five days, they refused to give me even a prorated refund. While I admit that I should have canceled before the renewal date so my card wouldn’t be charged, I still feel that $596 for 5 days of a subscription is outrageous. Update—I have not heard from the company since their response below to my review.

The entire experience has been incredibly frustrating. I joined almost 6 weeks ago and haven’t been able to take a single dose of medication yet. First order never arrived. The second order was delayed by FedEx for 2 weeks and arrived warm. Then spent weeks waiting to be “advised” by the pharmacy about the safety of that med and never heard back. The third order was approved almost a week ago and has not yet shipped. I paid a good deal of money up front and so far have received zero usable product in return. That said, customer service is always fairly prompt, kind, and considerate. Just never able to find any true resolution and it feels as if I will never be able to actually get things started. When I should be approaching two months in, which is so upsetting. Growing increasingly hard to stay patient after so many weeks of waiting. Not at all what I expected from this journey.

First 4 months were okay, they got their money and it was very transactional. Toward the end of my 6 month subscription they reset my dose back to a starting dose. Since then I can't seem to get a straight answer from anybody. Everyone keeps saying it's not them that can help you but the next guy/gal. If it's not that then it's "you have to talk to a provider" to which leads to "oh that's a question for customer service". Chasing our tails aren't we? All in all I would never use this service again unless you have a really nice coupon and want to talk in circles. BBB REVIEW OF F but some how 4.8 on Trust pilot.... Weird

Funciona muy bien el medicamento pero mi queja es por otros motivos, las llamadas con doctores nunca pero nunca es a la hora que dicen que será, y lo otro que me parece muy malo es la suscripción de renovación, ellos solo cobran la renovación sin siquiera consultar antes de que se acabe el ciclo, se supone que son los expertos y deberían tener sentido común y no suponer que todos queremos mantener la suscripción, me llegó un cobro fallido y me puse en contacto de inmediato para informar que no quiero renovar, ellos me dicen que debo cancelar la suscripción, lo hice en ese mismo momento y después de 4 días me cobran, con el argumento que debería haberlo hecho 72 horas antes del 25 de julio, se supone que no se cobró ese día y yo lo cancele ese mismo día, entonces, por qué lo hicieron si ellos ya sabían que yo no quería renovar, pueden decir que son los acuerdos pero finalmente es aprovecharse de las personas porque se les hace saber antes del cobro y aún así lo siguen haciendo, en cuanto a eso, PÉSIMO SERVICIO

I signed up with Fridays after hearing so many positive reviews from influencers who emphasized how easy it was to communicate with a provider and ask questions about your medication. Unfortunately, that has been the complete opposite of my experience. Before my first prescription was ever shipped, I noticed it included a compounded formulation containing ingredients I had never taken before (including B6 and L-carnitine). I also noticed I had been prescribed an unusual 11.125 mg dose of tirzepatide, when I had previously been taking 15 mg. I wasn’t upset that my treatment was different—I simply wanted to understand why. Before the medication shipped, I specifically requested to speak with the prescribing provider so I could understand the reasoning behind the formulation and dosage. I also explicitly asked Fridays not to ship my medication until my questions had been answered. Instead, the medication was shipped anyway. Because I never heard from a provider, I had to spend time researching the formulation and ingredients on my own just to decide whether I was comfortable taking the medication. That should never be the patient’s responsibility. I reached out repeatedly asking to speak with the provider. Every time, customer service was polite and told me my concerns had been escalated. However, more than six weeks later, I still have never received a single response from a provider. No explanation for the 11.125 mg dose. No explanation for the added ingredients. Nothing. When it came time for my second refill, I again requested to speak with the provider. I asked to return to 15 mg and specifically requested not to change my formulation again. Instead, Fridays sent me another 11.125 mg prescription, changed my formulation again, and once again shipped the medication without addressing a single one of my questions. I still have never spoken with the prescribing provider. To be fair, the medication always shipped quickly, and customer service has been kind. Unfortunately, customer service cannot answer medical questions—they can only say that the issue has been escalated over and over. If you actually need guidance from the clinician managing your treatment, that support simply wasn’t there in my experience. The most disappointing part is that provider access is one of the biggest reasons Fridays is promoted online. I joined because I wanted ongoing communication with the clinician managing my medication. Instead, important decisions about my dose and formulation were made without explanation, my request to delay shipping until my questions were answered was ignored, and after more than six weeks I still have not received a response from a provider. If your priority is simply getting your medication delivered quickly and you don’t anticipate having questions about your dose or formulation, Fridays may work well for you. However, if you’re new to GLP-1 medications, want to understand why your medication or formulation is being changed, or value having access to the provider making those decisions, my experience was very different. I believe patients deserve to understand and participate in decisions about their treatment. Unfortunately, that wasn’t my experience with Fridays, and because of that I’ll be looking at transferring my care to another telehealth provider.