Julianna M.
Delayed Shipment & Lack of Updates
I’m really disappointed with my experience so far. I was told shipping would take 2–5 days, but it has now been 9 days and I still haven’t received my medication. A shipping label was created 4 days ago with no updates since, which has completely messed up my planned start date. I’ve contacted customer service multiple times and keep being told I’ll receive it “soon,” but no one can provide a clear update. This has been very frustrating, especially for medication that’s time-sensitive.
Response from Fridays HealthFeb 24, 2026
Hi Julianna, Thank you for taking the time to share your experience. We’re truly sorry for the delay and for the lack of clear updates, we completely understand how frustrating that must be, especially when you planned your start date around the expected delivery window. While shipping typically takes 2–5 days, we recognize that your order has exceeded that timeframe, and the limited tracking updates after the label was created only add to the concern. That’s not the level of communication or reliability we aim to provide. We sincerely apologize for the inconvenience and the impact this has had on your plans. We would appreciate the opportunity to look into your shipment more closely and provide a clear update. Please email us directly at [email protected] with your full name and date of birth so we can review your account and work toward a resolution as quickly as possible. Thank you for your patience, we’re committed to making this right. Thanks, Friday's Team