Andrea S.
I give this company a negative 1.4…
I give this company a negative 1.4 star! Simply because they are all about money and don’t really care about the client. I started my subscription March 27 nobody ever called me, I called they apologized and I seen a provider March 30 who assured me I’d get my meds in 3 days exact…….. that didn’t happen. Update as of 4/8/25- I received a call back from a manager by the name of Stephen, he was absolutely hands down the best! He was emphatic, an active listener, apologetic and went above and beyond to get the situation back to normal. He stood on his promises which is all that matters! Whoever sees this give him a bonus, lol. He deserves more than 5 stars. Officially on my weight loss journey because he cared.
Response from Fridays HealthApr 8, 2025
We’re genuinely sorry to hear about your experience and completely understand your frustration. This is not the level of care or service we aim to provide, and we take your feedback seriously. It sounds like we fell short in several areas—timely communication, proper follow-up, and making sure your care was prioritized. For that, we sincerely apologize. We want every person who joins Fridays to feel respected, heard, and supported on their health journey. If that didn’t happen for you, we’d like the opportunity to make it right. Please reach out to us directly at [email protected] so our leadership team can look into what happened and see how we can best support you from here. We truly value you and would appreciate the chance to speak with you personally.