Kevin B.
No Human Interaction
I had good expectations when signing up but was let down very quickly. Upon signing up, you get a notification to click on a particular link/button to setup a doctor screening. The link opened but the button was greyed out. Had to open a Case to get assistance. After numerous attempts, was finally able to get an appt. established. After the doctor screening, a new link was provided and a new button to click to request the meds. There was no button or tab to click... Had to open a new Case. After receiving first prescription in the mail, you get a new link to initiate a refill of order. Button did not work and I never could get anyone to assist. I wasted so much time trying to communicate with Friday's customer service and I honestly feel that I never actually communicated with a human (Responses were obvious AI). I cancelled my subscription and will take my business elsewhere - definitely not worth the money and all the wasted time.
Response from Fridays HealthMay 6, 2026
Hi Kevin, Thank you for taking the time to share your experience. I’m truly sorry for the frustration and time you went through, especially with the broken links, greyed-out buttons, and the difficulty getting timely assistance. That’s absolutely not the experience we want for you, and I completely understand why this led to disappointment. It’s especially concerning to hear that you felt like you weren’t able to connect with a real person. Your time is valuable, and you should never have to struggle just to complete basic steps like scheduling, requesting medication, or refilling. We sincerely apologize for the inconvenience and the lack of smooth support throughout your journey. If you’re open to it, we’d really appreciate the opportunity to make this right or at least better understand what went wrong so we can improve. Please feel free to reach out to us directly: 📞 484-715-9081 📧 [email protected] We’d be more than happy to assist you personally and ensure you’re speaking with a member of our team. Again, we’re very sorry for your experience and appreciate your honest feedback. We truly wish you the best moving forward. Kind Regards, Fridays Team



