Fridays HealthReviews of joinfridays.com

Horrible experience! Paid for 6-month subscription and received medication timely for 2 months, then it stopped. Have not received for almost 2 months. Customer service is AI generated and has no updates on delivery status. Only humans are the dieticians and they are not responsible for medication or orders. Very disappointed and have requested a refund which is not available due to the original contract I signed .

They have switched to an automated refill system that doesn't request a new refill until 25 days in a 28 day cycle. It then take 5-7 business days to process. This doesn't allow enough time to get your medication on time. It is a bad new system. There is no accountability and they wont give the name of the doctor who is supposed to be responsible despite multiple requests.

They were good for a few months until my wife and I were waiting for our second shipment of our second time ordering and it has been 3 weeks late for my wife and almost two weeks late for me. Everytime I reach out they say they are working on it and “I will get a email with tracking” once it is sent out. Still nothing. And being on a higher dose like this sucks because we will have to start over ONCE we receive a dose that is going to be too high for us. Update: I waited the 7 business days, and they told me the order was canceled, changed, and re ordered 7 days later and now I have to give them another 5-7 business days. And now I will be past two weeks late. I’ve reached out multiple times as well just to be told it’s “in process” when clearly it wasn’t.

I’ve been with the company for 9 months now. I have lost weight, great. I did not plan to renew my plan for another 6 months. They auto renewed the policy and charged me $1650 that is nonrefundable (odd because it just went through and I haven’t used the service at all). They did not send any notification that I was about to be charged. When I reached out to try and cancel, they said no refunds and I had to cancel 3 days before the auto renew date. The policy changed since I signed up. Poor service, bot heavy, terms and conditions are super super shady! I have recommended a bunch of people to the company - but would not recommend anymore because they have been super dismissive and unwilling to help. If I reach out to cancel within a couple days of being billed - without using the service at all - I should be able to get money back. What other company can do that to you?!

Alèjense de esta compañía que no cumple con lo que te venden, el servicio pèsimo, el medicamento llega tarde, tu salud esta en riesgo, busca otras alternativas pero ellos no son una.

I paid upfront for a six-month semaglutide program with Fridays and only received five months of medication. When I contacted customer service about receiving my final month, I was told my prescription was inactive and that they would not provide another refill. What made this experience even worse was the absolutely terrible customer service. During one conversation, I was passed between approximately five different representatives. I would be in the middle of discussing my concerns with one person, only to suddenly have someone else take over. This is incredibly unprofessional, especially for a company providing medical services. Rather than having someone genuinely address my concerns, I repeatedly received the same policy explanations with no effort to find a reasonable resolution. I paid for six months of treatment and expected to receive six months of medication. Instead, I received five shipments and was essentially told there was nothing they could do. The lack of flexibility, accountability, and customer care is extremely disappointing. I would strongly caution anyone considering Fridays against paying for a program upfront. Based on my experience, once they have your money, getting meaningful assistance is incredibly difficult. I will not be using Fridays again and would not recommend them to anyone.

I prepaid for a three-month tirzepatide plan and received only two months of medication. I was titrating more slowly than prescribed, so I hadn’t requested the last month yet. Before it was ever sent, Fridays automatically charged me for another three months. Support told me the undelivered month was lost and the new charge couldn’t be refunded because “services begin at the time of purchase.” That contradicts their own published refund policy, which allows refunds when medication hasn’t been ordered, and their help center, which says they may refund months where medication was never delivered. By phone, I was told nothing could be done, and they couldn’t provide a transcript. In chat, I was passed between several agents, given no ticket number and no timeline, and repeatedly told someone would be in touch. Days later, still no resolution. If you’re considering a prepaid plan, know that medication you haven’t requested yet may be forfeited, and the next charge will hit whether or not you’ve received what you already paid for. As of October 13, my case has been “escalated” for two days with no resolution or timeline. I’ll update this review if that changes.

Worst customer service ever. I used to receive a reminder to request my monthly refill, including answering updated health questions and checking if I wanted a dosage change. Then this month, without warning, they just shipped the medication. I was out of town. The package sat on my front porch for 3 days in the sun during last weeks heat wave. The daily temps were 102-105. When I got home the medication and ice packs were warm. I requested a replacement. I’ve spent over a week getting passed from one rep to another with nobody able to give an answer. Finally told that they will not replace the medication, but I can pay for a replacement. Really bad business practice. And I’m stuck because I prepaid for a year. I have no recourse and they know that. Yes the medication (when properly handled and refrigerated) works, but companies who provide compounded tirzepitide are a dime a dozen and many are cheaper. I’d advise you to choose a different company.