Patty
Rocky start but fine since
When I joined my Dr wrote the wrong prescription for the wrong med and dosage. I called and supposedly they fixed but the invoice still was incorrect. It took several calls for them to correct. The following month they wrote the wrong dosage and had to correct. I didn’t have much confidence but since everything has been fine but I haven’t changed my dosage. It didn’t seem that you had a record or what was prescribed previously that Drs could see.
Response from Fridays HealthApr 25, 2024
Hi Patty! Thank you for being patient with our startup woes! I am truly sorry for the errors and confusion regarding your prescription and the subsequent challenges you faced in getting these issues resolved. Ensuring accuracy and reliability in our prescription process is absolutely critical, and it's clear we did not meet our own standards or your expectations in this instance. We are actively working to improve our internal systems to ensure that our doctors have accurate and complete records of all previous prescriptions and that any changes are tracked and verified carefully. This is to prevent any similar mistakes in the future and to build confidence in the care we provide. I appreciate that you've noticed improvements since the initial issues; however, we understand the importance of completely restoring your confidence in our service. Please feel free to reach out to us at [email protected] if you have any further concerns or need additional adjustments to your treatment plan. We are here to ensure that your experience is seamless and supportive going forward. Thank you once again for your patience and for allowing us the opportunity to correct these issues. Your feedback is invaluable as it helps us improve and ensure a better service for all our patients.