Samantha
Overall good process but needs some tweaking
The intake process was great. My initial call was easy to schedule/reschedule, getting a PA approved and a prescription for the medicine I requested was quick and efficient. However, the follow up appointments is another story. While it's easy to schedule appointments, it's usually hard to find one, especially since we've been instructed to schedule them after administration of the 3rd shot. The appointments are only 15 minutes long so I always feel rushed. My provider always seemed just really busy and all over the place. Additionally, for a monthly fee of $99 I was expecting a more structured weight loss program. The website is set up with trackers and food logs but there was no 'orientation' as to how to use them and I know no one is looking at them as they've never been mentioned. I have to say though, Customer Service via email always gets a prompt response.
Response from Fridays HealthApr 25, 2024
Hi Samantha! Thank you for providing a detailed review of your experience with our service. It's great to hear that your initial intake and prescription process went smoothly, but I am sorry to learn that the follow-up appointments and certain aspects of our weight loss program have not met your expectations. We strive to offer comprehensive support, and it sounds like we need to improve our appointment scheduling flexibility and the duration of these sessions to better accommodate the needs of our clients. We also acknowledge the need for better integration and orientation regarding the tools available on our website, such as the trackers and food logs, to ensure you are fully supported in utilizing all aspects of our program. We're actually in the process of rolling out a new patient portal which we hope will significantly boost the patient experience! We are committed to enhancing our services and will take your feedback into account as we review and refine our processes, including scheduling and patient education. I will personally oversee an evaluation of how we can better orient and engage our clients with the resources we provide. We appreciate your kind words about our customer service responsiveness, and we are here to support you further. Please feel free to reach out to us at [email protected] with any additional suggestions or needs you might have. We are eager to make your experience with us as fulfilling and effective as possible. Thank you once again for your feedback. Your input is invaluable in helping us improve and better serve all our members.