Fridays HealthReviews of joinfridays.com

Response from Fridays HealthApr 26, 2024

Hi Becky! Thank you for taking the time to provide feedback about your recent experience with Join Fridays. We apologize that your initial session did not meet your expectations and felt rushed. Our goal is always to provide thoughtful, personalized care, and it’s clear we fell short in delivering this during your appointment. We understand the importance of building a relationship with your healthcare provider and ensuring that you feel heard and understood. Your session should allow enough time to address your health concerns comprehensively, including understanding your medical history and discussing any treatment plans. Please reach out to us at [email protected] so we can review your concerns with your current provider. If necessary, we can arrange for you to have a follow-up appointment or connect you with another provider who may be a better fit. We value your health and satisfaction and are committed to improving your experience with us.

Response from Fridays HealthApr 26, 2024

Hi Sharon! Thank you for your feedback, and we're sorry to hear that you're experiencing confusion with our platform and services at Fridays (our new portal which will be much better will launch at the end of May 2024!). We aim to make our patient experience as seamless and intuitive as possible, and it sounds like we have some work to do to meet that goal for you. It's important to us that all aspects of our service, from prescription management to communication with your provider, are clear and straightforward. We also want to ensure that you can fully utilize the features of our app, including syncing your health information. Please reach out to us at [email protected]. We would like to provide you with personalized assistance to resolve the issues with prescription ordering and app functionality. Additionally, we can guide you through the process of accessing and participating in other services we offer. Your satisfaction and understanding of our system are crucial, and we're here to help make your experience better.

Response from Fridays HealthApr 25, 2024

Hi Ilya! Thank you for taking the time to share your feedback. I'm sorry to hear that you've been experiencing communication difficulties with our service. Ensuring that our clients can easily communicate with us is crucial, and it's clear we need to make improvements in this area. We are currently working on enhancing our communication channels and processes to ensure a smoother, more responsive experience for all our clients. Your input is invaluable in helping us identify where we need to focus these efforts. I would appreciate the opportunity to discuss this with you further to better understand the specific issues you've faced and how we can resolve them. Please feel free to reach out to us at [email protected]. We are committed to improving your experience and ensuring your satisfaction.

Response from Fridays HealthApr 25, 2024

Hi Mallary! Thank you for taking the time to share your positive experience with our insurance support, as well as your concerns regarding the speed of our service thereafter. We appreciate your honest feedback as it helps us identify areas where we can improve. We understand the importance of receiving your medication promptly, especially after going through the process of insurance approval. I apologize for any delays you've experienced and the frustration this has caused. Our goal is certainly not to prolong any process unnecessarily. Instead, we aim to provide efficient and timely service to all our clients. I would like to assure you that we are constantly working on streamlining our processes to expedite the delivery of medication once insurance approval is received. I encourage you to reach out to us at [email protected] with any specific instances of delay so we can investigate and ensure that your medication is delivered as quickly as possible. Thank you once again for your feedback and for choosing us for your healthcare needs. We are committed to continuously improving our services and ensuring a better experience for you and all our members.

Response from Fridays HealthApr 25, 2024

Hi Billy! Thank you for recognizing the value of our rates and for taking the time to provide constructive feedback on areas where we can improve. We apologize for the issues you've encountered with communication and the clarity of our processes. Ensuring that our patients have a clear and responsive communication experience is crucial, and it's evident we have room for improvement. We are actively working on enhancing our patient communication by increasing our support team and improving our response protocols to ensure more timely and effective interactions. Additionally, we are reviewing our process descriptions to make them clearer and more informative for all our patients. Your experience and feedback are invaluable to us as they help direct our efforts to improve. Please reach out to us at [email protected] with any further details or ongoing concerns, so we can address them directly and improve your experience with us.

Response from Fridays HealthApr 25, 2024

Hi Cindi! Thank you for sharing your thoughts about your experience with us. We value your feedback, especially concerning our pricing structure and the services included in your monthly fee. We understand that not all of our clients require every service we offer, and your suggestion for a tiered pricing approach is insightful. It's something we are actively considering to ensure that our services and pricing align more closely with the individual needs of our patients. In the meantime, we are here to help maximize the value you receive from your membership. If there are services or aspects of your plan that you are not currently using, we might be able to recommend ways to enhance your experience within the existing framework. Please feel free to reach out to us at [email protected] with any specific concerns or ideas you have about how we can better serve you. Your satisfaction is very important to us, and we are committed to continuously improving to meet the diverse needs of all our clients.

Response from Fridays HealthApr 24, 2024

Hi Toni! We totally understand this sentiment and do our best with communication but we're constantly evolving to improve communication. We're in the process of building out a custom patient portal which will hopefully improve this experience :)

Response from Fridays HealthApr 25, 2024

Hi Ashley! Thank you for taking the time to share your feedback about your first appointment with us. I'm very sorry to hear that your experience did not meet your expectations, particularly in terms of the interaction with our staff. We aim to provide supportive, informative, and engaging service to all our patients, and it's clear we fell short in your case. Your feedback is crucial for us to improve. We take concerns about our staff's conduct seriously and will address this internally to ensure all team members provide the level of care and engagement that we expect and that our patients deserve. We would appreciate the opportunity to make this right for you. Please reach out to us at [email protected] so we can discuss how we can improve your experience moving forward and ensure that your needs are met more effectively.