Fridays HealthReviews of joinfridays.com

Response from Fridays HealthApr 26, 2024

Hi Jennifer, thank you for taking the time to provide your feedback, and we sincerely apologize for the recurring issues you've experienced with your prescription refills. It's clear that we need to improve our processes to ensure that provider reviews are thorough and that all pertinent information, such as pharmacy preferences and necessary ICD-10 diagnosis codes, are accurately noted and communicated. We are committed to resolving these issues and improving the accuracy and efficiency of our prescription process. To help us address your specific concerns and prevent future occurrences, please contact us at [email protected] with your details. We will work directly with your providers to ensure your prescriptions are managed correctly going forward. We value your patience and are dedicated to making this right for you. We hope to restore your confidence in our services and look forward to serving you better in the future.

Response from Fridays HealthApr 26, 2024

Hi Marg! Thank you for sharing your feedback and we deeply apologize for the disappointing start to your experience with us. We understand the frustration of having your initial appointment missed without explanation, compounded by the inconvenience of having to wait another week for a rescheduled appointment. This is certainly not the level of service we aim to provide. We appreciate your understanding regarding the glitches as we improve our patient portal (our new portal should be launched by end of May 2024 and will be much better!), but we recognize that timely and reliable healthcare is paramount. We are taking your feedback seriously and are actively working on implementing a system where, should a similar situation occur, a backup provider will be available to ensure that your healthcare needs are met without unnecessary delay. Please contact us at [email protected] with your appointment details. We would like to look into this matter further and explore options for an earlier appointment with a different provider, ensuring you receive the care you need promptly. We are committed to improving and hope to earn back your trust. Thank you for your patience as we work to enhance our services.

Response from Fridays HealthApr 24, 2024

Hi Dana, I am truly sorry to hear about the cancellation of your initial appointment on such short notice and the difficulties you faced in rescheduling. This is not the level of service we aim to provide, and I understand how frustrating this must be, particularly when you are eager to move forward in your journey. We are taking immediate steps to ensure that our appointment scheduling and notification systems are improved so that such inconveniences are minimized in the future. Additionally, I am looking into the issue with our portal to ensure that it provides all necessary options for booking appointments easily and efficiently. Please allow me to personally assist you with scheduling a new initial appointment at a time that suits you. I will ensure our support team gets in touch with you as soon as possible to resolve this matter. Thank you for your patience and for bringing this issue to our attention. We are committed to making this right and helping you move forward without further delay.

Response from Fridays HealthApr 24, 2024

Hi Leticia, thank you for taking the time to share your experience with Fridays. I am genuinely sorry to hear about the challenges you've encountered, particularly with transitioning to self-pay and the subsequent communication delays. It is crucial for us to provide a smooth and responsive service, and clearly, we have not met those expectations in your case. We take your feedback seriously and are currently reviewing our communication processes and support system to ensure that all inquiries and transitions are handled promptly and efficiently. Additionally, we are exploring better ways to integrate messaging functions within our platform to facilitate easier and more direct communication between patients and our team. I would like to personally oversee the resolution of your situation and ensure that no further delays occur with your medication delivery. Please reach out to us at [email protected] so we can expedite your process and discuss any further concerns you might have. Thank you again for your patience and for bringing these issues to our attention. Your feedback is invaluable as it helps us improve and provide a better service to all our members.

Response from Fridays HealthApr 24, 2024

Hi Melissa, thank you for your feedback and for bringing this to our attention. I apologize for the lack of clear communication regarding the process for refilling prescriptions, and I regret the inconvenience and stress this has caused you, especially with the timing of your provider's availability. We are committed to improving our communication to ensure that all our patients are well-informed about the steps involved in managing their prescriptions, including refills. To address this, we are updating our guidelines and will make sure to provide all necessary information upfront to our patients as part of their initial care plan (this will be launched in May 2024). I would appreciate the opportunity to discuss this matter further with you and to ensure that your future refills are handled smoothly and without delay. Please contact us at [email protected] so we can address any immediate concerns and improve your experience with us. Thank you once again for your honest input. It is crucial in helping us improve our services and ensure our patients have a positive experience with our care.

Response from Fridays HealthApr 24, 2024

Hi Seniqua! Thank you for taking the time to leave us a review. I'm sorry to hear that you've been experiencing difficulties with our support team. As we grow, it's important that our service not only keeps pace but continues to meet the high standards our customers expect. We are actively working on scaling our support capabilities and refining our response processes to ensure timely and effective communication. Your feedback is crucial in guiding these improvements. I would like to personally address any outstanding concerns you may have. Please reach out to us at [email protected], so we can ensure your issues are resolved promptly. Thank you for your patience and understanding as we work through these growing pains. We are committed to enhancing our service and appreciate your feedback as it helps us get better.

Response from Fridays HealthApr 24, 2024

Hi Ashley! Thank you for taking the time to provide your feedback. I am truly sorry to hear about your disappointing experience with our nurse practitioner. The level of care and engagement you described is certainly not up to our standards, and I understand how this can affect your trust in our service. Please be assured, we are addressing this immediately. I am reviewing this incident personally and will ensure that all communications and prescriptions promised to you are fulfilled without further delay. Furthermore, we will evaluate and reinforce our training programs to better reflect the high standard of care and professionalism we commit to our patients. I would greatly appreciate the opportunity to rectify this situation and restore your confidence in our service. Please contact us at [email protected], so we can ensure that your concerns are handled promptly and to your satisfaction. Thank you once again for your honest review. It is only through feedback like yours that we can improve and better serve our community.

Response from Fridays HealthApr 24, 2024

Hi Kathryn, thank you for sharing your concerns with us. I am very sorry to hear about your experience with unauthorized charges and the lack of communication you've faced. It is essential that all procedures, especially billing and consent, are handled with the utmost transparency and care in healthcare, whether online or in-person. We take this matter seriously and are immediately reviewing our billing processes to ensure that all charges are fully authorized and clearly communicated to our patients. Additionally, I want to ensure that this charge is addressed to your satisfaction, and any necessary refunds are processed promptly. I would appreciate the opportunity to speak with you directly to resolve this issue and discuss any other concerns you may have. Please contact us at [email protected] at your earliest convenience. We are committed to earning your trust and improving our communication, and I hope to demonstrate our dedication to your satisfaction and well-being. Thank you again for your feedback, which is invaluable to our ongoing efforts to improve our service.