Fridays HealthReviews of joinfridays.com

Response from Fridays HealthSep 20, 2024

Thank you for your feedback, and we're sorry for the trouble you’ve experienced with our automated emails. We want to address this issue as quickly as possible, but we’re not entirely sure what might be causing the problem based on your description. Could you please email us at [email protected] with more details? This will help us investigate and resolve the issue more effectively. We appreciate your patience and look forward to getting this sorted out for you.

Response from Fridays HealthSep 16, 2024

Thank you for sharing your feedback. We're sorry to hear that your prescription took longer than expected to be filled. We understand how frustrating that can be, and we're committed to improving our process to ensure faster service for all of our patients. If you’re still experiencing any issues or need further assistance, please don’t hesitate to reach out to us at [email protected]. We appreciate your patience and thank you for choosing Fridays for your care.

Response from Fridays HealthAug 14, 2024

Thank you for sharing your feedback with us. We’re glad to hear that you’ve had a positive experience with Fridays, but we’re truly sorry to learn about the challenges you’ve encountered with Open Loop. Your concerns are extremely important to us, and we want to ensure that every aspect of your care meets the high standards we strive for. We’re committed to addressing these issues with Open Loop directly and improving the coordination and quality of care. Your experience matters to us, and we want to make things right. Please reach out to us at [email protected] so we can gather more details and assist you further. Thank you for your patience and for bringing this to our attention.

Response from Fridays HealthAug 12, 2024

Thank you for sharing your experience with us. We’re glad to hear that you found value in our resources and concierge services, but we’re genuinely sorry to learn about the frustrations you’ve encountered with the compounded GLP-1 medications and our communication process. We understand how important consistency is, especially when it comes to your medication. While we occasionally partner with different pharmacies to maintain a steady supply, we recognize that this can cause confusion and inconvenience when instructions vary or when there’s a lack of communication. We thoroughly vet all our pharmacy partners to ensure they meet our high standards, but we realize that the experience needs to be seamless and reliable for our patients. We sincerely apologize for the mishap with your order and the communication breakdown that led to its cancellation. This is not the level of service we strive to provide, and we are taking steps to improve our processes, including ensuring clearer communication and greater consistency in our pharmacy partnerships. If there’s anything we can do to address this situation or if you have any further feedback, please feel free to reach out to us at [email protected]. Your insights are invaluable, and we are committed to making things right. Thank you for giving us the opportunity to learn and grow from this.

Response from Fridays HealthAug 10, 2024

Hi Karen, Thank you for your feedback. We appreciate you sharing your thoughts on your experience with Fridays. We’re glad to hear that your overall experience has been okay, but we’re sorry to hear that our online platform and the reordering process have been inconvenient for you. Your concerns about the platform's functionality and the reordering process are important to us, and we’re committed to improving these areas. The reason medication is set as a "request only" service, even with an automatic monthly fee, is to ensure that our patients have the opportunity to review their treatment plan each month and make any necessary adjustments with their healthcare provider. This helps us provide personalized care and ensure that your treatment is always aligned with your current health needs. However, we understand that this process may feel inconvenient, and we’re actively exploring ways to make it more user-friendly. We’re continuously working to enhance our platform and streamline the ordering process, and your feedback is invaluable in helping us do that. Please feel free to reach out to us at [email protected] if you have any additional questions or if there’s anything else we can assist you with. Thank you again for your input, and we’re committed to making your experience better.

Response from Fridays HealthAug 10, 2024

Hi Julie, Thank you for your feedback. We sincerely apologize for the delays you’ve experienced in scheduling appointments and for the negative interaction you had with our team member. This is not the standard of care or service we strive to provide at Fridays. We understand how important it is to have timely access to appointments and to feel respected and supported during your journey. We are addressing the scheduling issue to ensure that appointments are available more promptly in the future. Additionally, we are investigating your concerns about the communication style of the team member you spoke with, as this behavior is unacceptable. We want to make sure you have a positive experience moving forward. Please reach out to us at [email protected] so we can assist you in getting a new representative who will provide the compassionate and professional care you deserve. Thank you for bringing this to our attention, and we are committed to making things right for you.

Response from Fridays HealthAug 10, 2024

Hi Susan, Thank you for your feedback. We appreciate you taking the time to share your experience with us. We’re glad to hear that you found our customer service responsive, but we’re sorry to learn that you’ve had challenges accessing the coaching and that our doctors did not fully meet your expectations. Providing comprehensive support, including accessible coaching and top-notch medical care, is a priority for us, and it’s disappointing to hear that we fell short in these areas. We’d like to understand more about the issues you’ve encountered so we can work on improving our services and ensure you receive the full support you deserve. Please reach out to us at [email protected] so we can assist you directly and address your concerns. Your feedback is invaluable in helping us improve, and we’re committed to making your experience better.

Response from Fridays HealthAug 10, 2024

Thank you for sharing your experience. We understand how frustrating this situation must be, and we sincerely apologize for any inconvenience caused. Our goal at Fridays is to ensure the best possible outcomes for our patients, and our dosing recommendations are always made with your health and safety in mind. We understand that you were seeking a higher dose of tirzepatide, and we regret that our protocol led to a decision that didn't align with your expectations. We want to make this right. Please reach out to us directly at [email protected] so we can review your case in detail and find a solution that better meets your needs. Your feedback is invaluable, and we’re committed to improving our processes to prevent this from happening in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. Best regards, The Fridays Team