Fridays Health Reviews | Read Customer Reviews of joinfridays.com

Fridays Health Reviews | Read Customer Reviews of joinfridays.com

Fridays Health reviews

Showing 131 reviews with 3 stars · Clear filters

customer
Oct 2, 2024
Ms. Complicated
I didn't understand why I had to send my weight 4 times to 4 different people. I just got different responses when I first started out. Plus how much weight suppose to come off the first month.
Response from Fridays HealthOct 2, 2024
Thank you for your feedback! We're sorry to hear about the confusion you experienced when starting out. At Fridays, we're committed to making your experience as smooth as possible, and we apologize for any miscommunication. It’s important to us that you feel supported every step of the way. Regarding your weight loss question, individual results can vary based on several factors, including your personal health history and treatment plan. If you'd like more specific guidance or have any further questions, please don’t hesitate to reach out to us directly at [email protected], and we’ll be happy to assist you.
Report
Elena A.
Sep 28, 2024
No saben explicar bien sobre los…
No saben explicar bien sobre los medicamentos ni las dosis yo tuve que ir a mi doctor para que me ayude para mi experiencia es pésima en al servicio al cliente no hablan español y no veo que les importa como uno sigue o como uno va con la medicación
Response from Fridays HealthSep 29, 2024
Gracias por compartir tu experiencia con nosotros. Lamentamos mucho escuchar que no recibiste la información clara que necesitabas sobre los medicamentos y las dosis, y que tuviste dificultades con el servicio al cliente, especialmente con la falta de apoyo en español. Entendemos lo importante que es sentirse bien atendido y comprendido. Estamos trabajando para mejorar nuestra atención y poder ofrecer un mejor servicio a nuestros pacientes hispanohablantes. Si tienes más preguntas o necesitas ayuda, por favor envíanos un correo a [email protected] para que podamos asistirte de manera más directa y asegurarnos de que tengas el apoyo adecuado en tu viaje de salud. Gracias por tu paciencia y por darnos la oportunidad de mejorar.
Report
Jade B.
Sep 28, 2024
The wrong dosage was ordered and sent
The wrong dosage was ordered and sent. Resolution was not acceptable, the consultation and documentation showed a level 2 start. But level 1 dosage was sent. There was no accountability for the error and a waste of time and money. The lessers portion set my journey on pause due to the lack of effort. I wish I would’ve been able to received a proper resolution so I can move further with the program and be able to share my success story.
Response from Fridays HealthSep 28, 2024
Thank you for sharing your experience with us. We’re truly sorry to hear about the issue with your medication dosage and the impact it had on your progress. This is not the experience we strive to provide, and we apologize for any frustration and inconvenience this has caused. We would like to look into this further and ensure that we find a solution that works for you. Please reach out to us directly at [email protected] so we can review your case and take the necessary steps to get your journey back on track. Your success is important to us, and we want to make this right for you.
Report
Tonya C.
Sep 27, 2024
Very disappointed 😞
I was having issues with my payment method and the customer service rep. was more than willing to see what the problem may have been. Once we got it taken care of and the membership was paid, I couldn't proceed with ordering my meds. So I tried to contact a representative again with this issue and it was like noone was as eager to help in getting this taken care of and I was totally upset and had to express it to whom ever whould listen. After a few day a resolve was reached and my meds were able to be ordered. Hopefully going forward this issue will be resolved and everthing will run smoothly.
Response from Fridays HealthSep 27, 2024
Thank you for sharing your experience with us. We’re glad to hear that our representative was able to assist you initially with your payment issue, but we’re truly sorry for the frustration you encountered afterward. Your experience is important to us, and we apologize that we didn’t meet your expectations during the medication ordering process. We’re committed to providing a smooth and supportive experience for all of our patients, and we’re working diligently to ensure this issue doesn’t happen again. If you have any further concerns or need assistance in the future, please don’t hesitate to reach out. We appreciate your patience and feedback as we continue to improve our services. Thank you for choosing Fridays for your health journey.
Report
customery
Sep 27, 2024
The website is not user friendly
The website is not user friendly. Need an app for that. The staff I’ve met are friendly although my prescription has been delayed going to the correct pharmacy.
Response from Fridays HealthSep 27, 2024
Thank you for your feedback! We’re sorry to hear about the difficulties you’ve experienced with our website and prescription process. We’re constantly working to improve our services to enhance user experience. We're glad to hear our team has been helpful, and we’ll make sure to address the pharmacy issue to prevent delays in the future. Please don’t hesitate to reach out if you need any further assistance!
Report
Mary
Sep 24, 2024
Timeframe not
I used it once during the period when I couldn’t get my medicine from my pharmacy then I canceled and then there was really a shortage so I received one more from my pharmacy and then signed back up with Fridays. That month went OK the next month all of a sudden they needed blood work, which they had from when I originally signed up, they had all my documents, they said it was sent to the pharmacy four days later. I’m still waiting haven’t received anything I had to resubmit all my blood it’s four days out. I still haven’t gotten confirmations. The pharmacy is sending my prescription.
Response from Fridays HealthSep 24, 2024
Thank you for sharing your experience. We're sorry for the inconvenience and confusion caused during your medication process. It sounds like there was a mix-up with your records and the timing of your prescriptions. We understand how important it is to receive your medication without delays, and we’re committed to resolving this for you as quickly as possible. We appreciate your patience as we work to streamline our process. Please reach out to our support team directly so we can ensure your next refill goes smoothly: [email protected]. Your feedback is valuable, and we’re here to support you every step of the way.
Report
Sheyi L.
Sep 23, 2024
Website/ Patient Portal is not the best!
They're new portal is EXTREMELY limiting and new some updates. You can only: 1. Make one appointment at time. When you try to make a another appointment or reschedule, it states that one is already scheduled and then tries to redirect you to the 'My Meds' page. 2. You are NOT given the option to select a provider of your choice. It assigns to a random one. 3. You are not able to make any appointments changes 4. The portal sends your confirmation/ meeting link via text. You do not receive via email so you're forced to join the appointment on your phone when you may prefer on a computer or tablet.
Response from Fridays HealthSep 23, 2024
Thank you for your feedback. We understand your concerns and are actively working to improve the portal experience. At the current state, you should be receiving a link via email to join your visits, and you do have the option to select a specific provider for your appointments. If you're still encountering these issues, please reach out to us at [email protected] or send us a message through the portal. We’re regularly adding new features and updates to enhance your experience, and your input is invaluable in guiding these improvements. Thank you for being a part of our community!
Report
customer
Sep 21, 2024
I had telemedicine visit the NP but she…
I had telemedicine visit the NP but she never sent my mes to the correct pharm and I never get the correct dosage
Response from Fridays HealthSep 22, 2024
Hello, thank you for sharing your experience. We apologize for the confusion and inconvenience with your prescription and dosage. This is not the standard of care we aim to provide. Please reach out to us at [email protected] so we can review your case and ensure your medication is sent to the correct pharmacy with the appropriate dosage. We appreciate your feedback and are committed to improving your experience.
Report