FoundReviews of joinfound.com

Warning Warning Warning ! Found Weight Loss Program is a scam and they over charge for their services. Their Company uses Fraudulent business practices and when they cancel your membership without your consent’ they keep your money even though they never gave you the product you paid for ‘ for weight loss. There physicians are not real Doctors and the doctor I was assigned to almost killed me with prescribing the wrong medication, which i have stage 2 Parkinson’s disease and there company new this when I filled out all the required paperwork and submitted my blood work ! There Doctor prescribed medication that would have sped up my Parkinson’s disease and could have killed me ‘ yet Found Company representatives say they use real Doctors who are specialists in weight loss medicine.. well let me tell you if you value your health do not use this company for your weight loss treatment! There doctor almost killed me per my neurologist had I not checked with my Regular PCP Neurologist ! This company also canceled my membership’ yet kept the 199.00 dollars for a one year membership.. I will be filing medical malpractice and filing a complaint with the Nevada State Medical Examiner Division and Attorney General office about Founds business practices!

I paid $39.00 for my membership and provided my insurance information. On 3/24/2025, I had a telehealth visit with a provider that lasted no more than 11 minutes, and the call was recorded. Despite this, after 2.5 weeks, my medication still had not shipped. I reached out to Found several times and was informed there was a significant delay. When I asked for the name of the pharmacy, I contacted them directly and was told there was a major issue—compounded medications were being discontinued, and they couldn’t provide a shipping date. This raises the question: why would Found continue to accept patients and prescribe medications that were not available? This situation prevented me from seeking timely care elsewhere, effectively robbing me of the opportunity to see another doctor. To make matters worse, I received an Explanation of Benefits (EOB) from BCBSNJ showing that Found billed my insurance using CPT code 99214 $335.00—a high-level code typically reserved for complex visits lasting 45–59 minutes. Again, my visit was only 11 minutes. As a result, I was billed $187.00 toward my deductible for the office visit, on top of the $189.00 I paid for medication I never received and the $39.00 membership fee. I was finally able to get a refund for the medication after multiple attempts, and I am now formally disputing the medical billing as well.

With FOUND Weight Loss, I paid for a full year of membership fees upfront, never gotten any medication, and customer service doesn't respond. This has been going on for almost three months.

HORRIBLE!!!! I had my consult, paid the fees and it's been 2 weeks and NO MEDS!!! Lots of excuses, billed a second time and still NO MEDS. Stay away from this company!!

Absolutely horrible. It took 2 months for my provider to actually pay attention to my request to change medication. I was charged for the current medication but a day or two later my doctor DID change my medication to the one I requested and I was charged again. I asked for a refund on the first charge since that medication was canceled. However, the support staff took it upon themselves to cancel my new medication (without dr approval) and is instead sending me my old medication yet again. This is not only fraudulent, it's extremely dangerous for patients.

This was a shockingly horrible experience. From the day I signed up there were nothing but problems. First it took 2 weeks to get an appointment so pay for the monthly "membership" for nothing just to wait for an appointment. The appointment itself was easy enough. The follow up? Non-existant. Another week goes by waiting for a plan. Another week for him to send in the medicine. Month two, another monthly fee. Medicine is denied by insurance and I ask for a PA. One week later they respond and are "working on it". Denied again. Request another medicine, don't hear anything for over a week. Second medicine gets sent, it's denied. Ask for a PA. My insurance never got a prior authorization from them for either medicine. What they did get is a bill for $215 dollars, which I owe because of course they aren't covering that absolute scam "office visit". So I finally gave up. 2.5 months, $300, and I have nothing to show for it. Oh yeah. They don't have a number to contact anyone. They have "customer support".. which is as useless as the whole program. Icing on the cake? They charged my card for the $215 office visit today. No head up, no authorization. Just got an email saying thanks for paying.

I am a "new client" and they have taken my subscription money, but no word on anything else. I wish I had read some of these reviews first. God I hope I haven't been scammed out of $500+ dollars for a six month subscription! AND like a lot of people have said, THEY HAVE NO CUSTOMER SERVICE! STAY AWAY FROM THIS COMPANY!

So had a lot of questions before I made the final decision, and nobody got back with me. So if this is how they start off with me then I think I will pass. I keep getting information about finishing my final payment , however a request to talk to somebody went unheard after a person I was talking to said someone will reach back out to me. This really appears to be a scam and it may not be but if its to difficult to reach customer care i rather pass.