FoundReviews of joinfound.com

I subscribed to joinfound December 22, 2025. I paid for a one year subscription, costing $2288(They had a $100 off special). I got a message from their dr. saying that for semaglutide, it would be $100 to $150 more a month on top of the $2288, and that billing would adjust that. Joinfound says all meds are included when you join, so I canceled within 12 hours. I explained I canceled due the information the dr. gave me. They said the meds were included and tried to convince me to rejoin, but honestly I am not sure I trust a dr. who gave wrong info right off the bat. I asked for a full refund, since I canceled within 3 days and there had been no meds prescribed. That is where communication stopped. Now all I get are auto response bots, while I have a $2288 charge on my credit card. I have opened a dispute with my credit card company, although I didn't want to go through that hassle, I feel I have no choice, since it is now 8 days later and I have zero refund and zero communication. I have tried to contact them several times and get the same auto response. So I have forwarded all the information to the credit card company, so they can dispute the charge. I have told them if they just communicate I would drop the dispute, but you seriously cannot get a real person from this company. $2288 is a lot of money for a company to take and just leave you on read. Someone mentioned telling our stories on social media. That is a good idea, because if I had watched a video of someone telling this nightmare experience, I would definitely look elsewhere. *After 14 days of auto replies, I threatened to get an attorney, and they finally got back with me within 5 minutes and it was a real person. They said my $2288 should be taken off my card in 3 to 10 business days. It was pending credit within 10 minutes. This company has definitely taught me a lesson. It is a shame you have to threaten them with legal action to get them to treat you right.

Ongoing non communication issues. All.they have done isship meds as fast as they possible can. The "medical ovesight" is a bad joke and although you would think they would require a monthly medical review with the dr...thwy dont. Found does not control prescription deliveries so youbget regular scheduled deleievries as required. They will ship every week if you don't stop them and trust me...you cant talk to them and they do not repond even remotely in a reasonable time. Just recieved a shipment on 12/21...that i had to delay as it was going to ship 3 weeks earlier than I needed and i was notbhome and I had to reach out to the pharmacy to stop it as I could not get any response from Found...againor rather still. today they sent a refill for the prescription that I recieved on 12/21 THAT LASTS 4 WEEKS AFTER THEY CONFIRMED IN WRITING IT WOULD NOT SHIP UNTIL AFTER 01/24. Find another provider.. They have more issues than they are worth and do put patients at risk. I left Futurheatlh to try Found (its a little cheaper for out of pocket payers)...I will be running back to Futurhealth as soon as this "memebership" is over. SAVE YOURSELF.go elsewhere.

The pills had no effect. Also, this company owes me at minimum $75 for an unused plan that I never agreed to pay for. They only refunded me $14 when it should have been $89. I tried contacting their customer service NUMEROUS times via chat (they don’t have a phone number, of course), and they took days to respond each time or sometimes didn’t respond at all. In the end, I lost a ton of money ($537 for medications I didn’t fully receive + $89 for a plan they switched me to that I didn’t agree to for). They also don’t email you receipts of anything, and their semaglutide pills are too low of a dose to be effective. This is the most I’ve been scammed in my life. I am so angry.

Awful experiences just like everyone else. These five star have to be bots because it makes no sense. I purchased a 3 month medication membership, and the first vial came quickly. Since then I haven’t been able to get in touch with anyone. My app says that there is a problem with my payment of another $289 but when I reach out to them they confirm I paid 3 months advance. Everyday it’s another bot person named Karl thanking me for reaching out, letting me know they have a “high volume of tickets” and their response will be delayed. They go days on end without responding. I’m so tired of it. I’m reporting them to the Better Business Bureau. If your medication is out of stock just say that. You not being responsive is NOT THE ANSWER. I also plan on taking to social media about this. Which is how they get their business. I suggest anyone else with the 1-star ratings do the same so we can weed out these paid actors raving about this company. I’m standing up to mediocrity and fraudulent behavior. NO MORE!

I paid the upfront cost, they never scheduled my provider appointment, did not issue a refund, and its impossible to get in touch with a real human.

They will sneakily charge you a lot of money. I started with the One-Month Plan, which was a most expensive option to them because I was expecting it to be a one time trial. I told them clearly that the medication wasn’t working for me due to severe side effects (I was prescribed their compound semaglutide) and didn't renewed the medication. Even after I discontinued, and didn't ask for any refill, they still charged me $199 as a “Membership Fee,” and an additional $60 Medication Fee, and refused to refund it even though I contacted them on the same day. Another thing people should know is that when you first book a call, it sounds like it’s included to your pre-paid treatment but afterwards, an unexpected ~$120 consultation charge appears. Monthly consultation is forced to get your med, 6 times for the first 6 months. This seems to be their business model which gets you in with a low price for the medication and then generate recurring fees behind the scenes. This is amazingly shady.

Found essentially created a "policy" that allows them to steal money from customers that have to cancel because of doctors orders, or really any reason that doesn't suit them. I received my first medication and tried to cancel the next day. They said no. And decided for their effort, they should keep ALL of the $2388 I paid them, not even offering a pro rated refund. Just no. AVOID DOING BUSINESS WITH THIS COMPANY. THIEVES.

The products they sell do not work. They try and drag the process out because the sooner you lose weight the sooner you stop paying membership fees and buying products. I cancelled my membership because everything was so slow and they continued to send me medication. When they send you medication it takes a very long time to ship. After cancelling my membership due to frustration with medications that don't work and the very slow process they still shipped medication. It could not be stopped. It is medication that has to be cold and there was no one at my house for a week to accept it, so it is ruined even if I wanted it. I would never want a cold medication shipped to me without planning for the delivery date. I emailed the company and continue to NOT get a response. Try a local vendor or an online vendor that coordinates shipping if you want this product.