FoundReviews of joinfound.com

Where to even begin. Guess I’ll start with the Pros: Quick to speak with a medical professional and medicine ships fast Cons: Price is $120/month You only get a one on one coach for the first 4 weeks, after that you basically share coaches on the app with the rest of the Found community where everyone will see your Coach questions. The app is mediocre. I personally have found zero benefit in the app. I could see how maybe someone brand new to weight loss and health could find value in it. Customer support will tell you oh it’s worth the $120 month because it includes the medication! However, Metformin costs $4 at Walgreens for me. And for someone without insurance Metformin is a very cheap prescription. Add that with shipping, you’re looking at a $20 value tops. So will I continue? Absolutely not. I am cancelling my subscription. I can get my local PCP to prescribe the medicine. I don’t need to pay $120/month for no one on one coach and for a mediocre app. I can get a free app that does more than what they offer.

I think some of the crap people are posting is not real…..

Was told that the plan not working is my fault. Even though I consume less than 1000 calories per day. I now have to cancel

Not worth $89 a month. The doctors don’t care and I constantly have to reiterate my messages because they misread them and send me a canned response. I only give 2 stars because I did find a medication that worked, but the insane delays in getting a response meant I ran out of that medication and it has taken weeks to get help with my new insurance. A support response time of 48-72 hours is beyond unacceptable for the monthly cost and the fact that there are medical issues involved. They also will not help with some insurance issues basically because it’s hard to (obviously, this is why we pay you). I’ve worked in tech leading customer support teams for 15 years and truly it is not hard to do better than this. You will lose customers because of your poor support. Period. And don’t respond to this telling me your support team is working hard — believe me, I know they are. It’s your decision to understaff them that is causing this issue. Do better as a company.

They charged me for cancelling, when their recommendations were not personalized at all. I had too keep asking the Dr to reply.

I want to start by saying it’s really nice that the medication comes right to your door, but if you’re wanting something more than just a prescription I feel that there are MUCH better and more reasonably priced programs out there. For what you pay for, what you get is seriously lacking. The app is fairly pointless, the are better and more efficient apps out there to track what you ate, when you exercised, and when you took your medicine. I personally felt like I was fast-peddled through when I was messaging with the “doctor” assigned to me. All of their messages looked like generic copy and paste AI. When I was trying to cancel my membership, I stated that I’d be happy to follow through with my prepaid months and do whatever to avoid the early cancellation fee. Instead, the sent me an email saying if I didn’t respond in 48 hours they would automatically cancel me, charge me the cancellation fee, and basically throw away the 300 dollars I had prepaid with. I had a super crazy work week and had just missed the 48 hour window. I was extremely disappointed.

I have asked repeatedly to try new medications, and no one has responded or reached out.

You get your script, but read that fine print. You get charged a cancellation fee if you aren’t satisfied. A $129 cancellation fee. It’s stayed way far into their site, so it’s on me. But I’m hoping anyone reading this will know before the sign on the dotted line. It’s hard enough dealing with being uncomfortable in your own body, then people gotta come along and sneak. RUDE