FoundReviews of joinfound.com

Response from FoundMay 23, 2023

Hi Olivia, thank you for taking the time to write a review for Found. We deeply apologize that the issues described resulted in an unfavorable experience. We always strive to provide top-notch service. Unfortunately, not everyone will qualify based on different aspects of their medical history. However, your feedback is appreciated so that we can deliver a better experience in the future. - JP

Response from FoundMay 19, 2023

Thank you for taking the time to leave a review, PR. We're sorry to hear the app is not working well for you. Our app team is devoted to creating a streamlined experience and we appreaciate your feedback. Please email us at [email protected] and one of our agents will be happy to troubleshoot with you.

Response from FoundMay 16, 2023

Thank you for taking the time to leave a review for Found, Kristina. We are sorry to hear that the prescription issues described have resulted in an unfavorable experience. Our clinicians and support staff generally respond within 24-48 hours and we encourage members to let us know when they have not received a response in that timeframe. Regarding the features of Found, membership includes medication for qualifying members, with the exception of GLP-1 medications which require an insurance process and may require out-of-pocket costs depending on coverage. Additionally, membership with Found includes consults with our board-certified medical providers, access to blogs, nutritional guides, and other content, coaching resources, exclusive access to our mobile app, and a supportive community to assist with weight loss. Your feedback is appreciated so that we can deliver a better experience in the future.

Response from FoundMay 15, 2023

Thank you for taking the time to leave a review, Katherine. We aplogize that the subscription issues described resulted in an unfavorable experience. To ensure that every member has access to the program terms and conditions, members are required to agree to them before selecting a payment method during the checkout process, or their subscription will not be activated. Members also always have access to the terms and conditions they agreed to at signup in their patient portal. Additionally, if a member chooses to stop their medication they can communicate with their clinician to receive instrustions on how to safely taper off the medication. We realize that some aspects of the program may not resonate with everyone, however, the terms and conditions are in place so that we are able to provide the same quality of support for all of our members and your feedback is appreciated as we continue to develop ways to serve our community.

Response from FoundMay 5, 2023

Thank you for taking the time to leave a review. Our board-certified medical providers will recommend medication(s) to each member based on an assessment of their personal medical history. Providers will not prescribe medication to a member without the member providing their consent, and providers are happy to discuss any questions or concerns regarding the medication prior to prescribing. Your feedback is appreciated as we continue to develop ways to serve our community.

Response from FoundMay 5, 2023

Thank you for taking the time to leave a review, Marianna. We apologize for the communication issues that resulted in an unfavorable experience. Your feedback is appreciated so that we can deliver a better experience in the future.

Response from FoundMay 5, 2023

Thank you for taking the time to leave a review for Found. We are sorry to hear that your time with us didn't give you the results you hoped for. Your feedback is appreciated as we continue to develop ways to serve our community.

Response from FoundMay 7, 2023

Hi Robert, we appreciate you taking the time to write a review for Found. To ensure that every member has access to the program terms and conditions, members are required to agree to them before selecting a payment method during the checkout process, or their subscription will not be activated. Within the Terms and Conditions, Section 12, we ask that all cancellation requests are submitted before the applicable renewal processing date of your subscriptions by email to [email protected]. Members also always have access to the terms and conditions they agreed to at signup in their patient portal. We realize that some aspects of the program may not resonate with everyone, however, the terms and conditions are in place so that we are able to provide the same quality of support for all of our members. Additionally, it looks like additional information was needed in order to receive a prescription and this was not provided, with which your provider could not move forward. We do apologize that the prescription issues described resulted in an unfavorable experience! Your feedback is appreciated as we continue to develop ways to serve our community. - JP