One T.
Avoid, non-responsive support, terrible site
Avoid - could not make contact with a health coach the entire time. They tried to tell me it was my issue about my opting out of texts. - Support does not respond to prior authorization messages. I needed to call my pharmacy and tell Found to respond - Support does not respond to the pharmacy when prescriptions are out of stock - I wanted to not renew but their cancel function immediately cuts off access to everything and they charged me a $99 fee. There is no other subscription I have that works this way - web site has wrong information about the doctor I am talking with, the medications I am currently on and the insurance information needed. Major usability issues and a complete joke - doctors refused to help me when I had significant side effects and told me I needed to see my primary care physician Note that the positive reviews here are mostly "invited" reviews
Response from FoundNov 16, 2023
Thank you for taking the time to write a review for Found. Our cancellation fees are stated clearly on our website and available in the member portal and every member is required to agree to the program terms and conditions during the checkout process otherwise their payment method will not be charged and their subscription will not be activated. We realize that some aspects of the program may not resonate with everyone, however, the terms and conditions are in place so that we are able to provide the same quality of support for all of our members. Your feedback is appreciated as we continue to develop ways to serve our community.



