Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I ordered on 8/18/26. Never heard a word from anyone. Suddenly today on 9/12/26 I get an email saying my order is being fulfilled at the pharmacy. I canceled this entire thing on 8/24/26 due to lack of communication bi want a full refund as I have received nothing.
UPDATE ON 9/18/26: now they shipped me an order of medication AFTER I canceled. This is ridiculous. Tried the online chat feature to figure out what is going on and in the middle of the chat, the agent disappeared. Cannot seem to get any answers. If there are any charges on my credit card card, I will be disputing them. Horrible company to do business with.
Response from EmbodySep 14, 2026
We’re sorry that you were left without any communication after placing your order, especially after you had already canceled it due to the lack of updates. Receiving a fulfillment notice weeks later, after you had requested cancellation, would understandably be frustrating.
We’d appreciate the opportunity to review your account and cancellation request so we can better understand what happened and help address your refund concern.
- Embody Team
LI
Lisa
Poor product that looses effectiveness
The first week low dose did nothing. I increased the dose the next week and it controlled my appetite, had bad headaches, fatigue and nausea. The next week the same. The 4th week I think the med lost its effectiveness and it did nothing, huge appetite. Received next vial warm with everything melted. They said it was fine. Took it, no appetite control. Doubled dose, no appetite control. Think it’s a fake med or lost effectiveness from being warm
Response from EmbodySep 14, 2026
We’re sorry to hear about the experience you had with the medication’s effectiveness and the concerns you experienced after receiving a vial that appeared warm or compromised. We understand how frustrating it must have been to see an initial response, then feel that the medication was no longer providing the expected effect.
We apologize that you didn’t feel adequately supported in addressing these concerns. We’d appreciate the opportunity to review your order and the details surrounding the shipment so the appropriate team can look into what happened and provide you with a proper response.
- Embody Team
BB
Bill B.
Scam
I registered, they accepted and charged my card. Everything was acceptable. They shipped my tirzepatide. It came in a white plastic wrapper. I was taking foundayo from another company and I had 3 weeks of pills left. Embody scheduled a call with a dr. The dr ( said he was a dr) said use the pills up and then go to the tirzepatide. I opened the white plastic, found a square of some wet icy stuff. I broke it apart and no medicine. I have emailed and called ( Philippines) multiple times. Nothing but a bot response. Beware of this company. I think they’re scamming us.
Response from EmbodySep 14, 2026
We’re very sorry for such a concerning experience. We understand how alarming it must have been to receive what appeared to be your medication packaging, only to find that you could not locate the expected medication inside.
We sincerely apologize for the lack of communication and the uncertainty this created. We’d appreciate the opportunity to review your order and communications directly so we can investigate what happened and properly address your concerns.
- Embody Team
RD
Regina D.
They scammed me out of 129$ I never…
They scammed me out of 129$ I never received any medicine the first time I addressed it they thought they shipped it then I waited a week passed again then I called then they sent out a package only to send needles I reached out again they said they would resend the order that’s when they would say when sending oh we need to investigate to oh we have good news your order shipped to we are going to send to somebody will get in touch with you to me getting nothing and no refund I just canceled future orders so be careful of this scam
Response from EmbodySep 14, 2026
We’re truly sorry for the frustration caused by the repeated delivery issues and the lack of clear resolution. We understand how upsetting it must have been to pay for medication, receive only supplies, and then have to repeatedly contact support just to get updates on your order.
We apologize for the experience and for the time and effort you spent trying to get this resolved. We’d appreciate the opportunity to review your account and order history so we can understand what happened and determine what can be done to address your concerns.
- Embody Team
NH
Nicole H.
Embody has been a horrible experience…
Embody has been a horrible experience and I have shared with everyone I know to avoid this business
Response from EmbodySep 14, 2026
We’re sorry that your experience with Embody has been so disappointing that you felt the need to caution others. We understand that trust is earned through consistent communication, reliable service, and making patients feel supported throughout their experience.
We regret that we fell short of those expectations. We appreciate you sharing your feedback and would welcome the opportunity to better understand what went wrong and address the concerns that led to your experience.
- Embody Team
BW
Brennen W.
Quick to respond to reviews but not reviews, but not patients
I've read Embody's responses to reviews, and I've never seen so much misinformation and so many broken promises. I fully expect them to respond to this review with the same generic template they've been using, but the reality is that they should be shut down immediately.
My biggest concern is that they seem far more focused on responding to public reviews than on responding to their own patients. I haven't heard from a provider or nurse since the end of July 2026. Since signing up on 7/26/26, I have yet to speak with anyone regarding my medication, let alone a doctor or nurse.
Embody is quick to take your money, but when it comes to patient care, communication, and accountability, they completely fail. They send medications that could potentially cause serious harm and have lasting effects, yet getting answers or support is nearly impossible. When you do reach someone, you're often connected to a customer service representative with no medical experience whose only option is to submit a ticket. Those tickets seem to disappear into a void, as no one ever follows up.
I've received countless emails promising that someone would get back to me, but the messages come from no-reply addresses and lead nowhere. I waited weeks for answers, and honestly, I'm still waiting.
I have not taken the medication they sent because I believe the compounded medication was faulty. Despite opening numerous tickets and repeatedly requesting assistance, I have received no meaningful response and have been denied a refund.
Based on my experience, Embody does not operate like a legitimate healthcare company. They have failed to provide the communication, support, and medical oversight that patients should reasonably expect. Proceed with extreme caution.
Update 10/3/2026: No one has reached out to me to discuss my account. Embody took the time to respond to my review, but did NOTHING they said they were going to do in the response! Lies upon lies!! What now Embody?!?
Response from EmbodySep 14, 2026
We understand why this experience has left you feeling that public responses are happening faster than meaningful patient support. Waiting weeks to hear from a provider, especially after repeatedly reaching out, can understandably feel frustrating and discouraging.
We’re especially sorry that you felt you had no reliable way to get your medication-related concerns addressed and that your requests for assistance and a refund did not receive the follow-through you expected.
We appreciate you taking the time to share such detailed feedback. We’d welcome the opportunity to review your account and previous requests directly so we can better understand what happened and work toward addressing your concerns.
- Embody Team
CN
christine N.
Horrible experience and no way to talk…
Horrible experience and no way to talk to a manager. They make you pay up front. Everything is supposed to be done within 48 hours which is not the case. When you call to get a refund as they don’t give your medication, all they can do is cancel future payments. Calls, emails, text no response. Beware!!!
Response from EmbodySep 14, 2026
We understand why this experience has been so frustrating, especially when you expected the process to be completed within 48 hours and instead struggled to get a response. We’re also sorry that you felt there was no clear path to speak with a manager when you needed additional help. We apologize that your concerns about your medication, cancellation, and refund were not handled with the clarity and follow-through you expected.
We’d appreciate the opportunity to review your account and previous communications so we can understand what happened and ensure your concerns are properly addressed. Thank you for bringing this to our attention.
- Embody Team
ML
Mlk
RUN away!!!!
I switched from another company due to price. I received my first dose right away. I am now waiting and waiting and talking to customer service and getting the run around for the mailing of my second vial. They were quick to take my money and now I have no medication! RUN!!!
Response from EmbodySep 14, 2026
We understand why this would be frustrating, especially after switching providers expecting a smoother and more affordable experience. Receiving the first dose quickly and then experiencing delays with the second vial can understandably leave you worried about having your medication when you need it. We’re very sorry that you’ve had to repeatedly contact customer support without getting a clear answer about your refill.
We appreciate you sharing your experience, and we’ll take your feedback seriously as we work to improve refill fulfillment and communication.
- Embody Team