Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I paid for the subscription but haven’t received the meds. I receive daily emails apologizing for the delay. I requested a refund and was denied. My bank is managing the refund as this is fraud. I was also contacted by a scammer who presented himself as an agent of Embody. During complicated and convoluted process (red flags!) he stole $500 from my bank account.
Response from EmbodySep 14, 2026
We’re sorry to hear about the delays and the frustration surrounding your refund request. We understand how concerning it is to pay for a subscription without receiving the expected medication while continuing to receive delay notifications.
We’re also very concerned to hear that someone contacted you claiming to represent Embody and that you subsequently lost $500 from your bank account. While we cannot comment on the circumstances of that separate incident without reviewing the details, we strongly recommend reporting any suspected impersonation or unauthorized transaction to your bank and the appropriate authorities.
We apologize for the difficulties you experienced and would appreciate the opportunity to review your account, subscription, communications, and refund request to better understand what happened.
- Embody Team
RM
Rachelle M.
Terrible customer service
I received the prescription in two days which was great but then the nightmare began. The pharmacy didn't send the correct dosage. Their customer support was useless. I spent hours on the phone and email including photos of what the pharmacy delivered. They continue to delay and REFUSE to refund the amount charged. They said it's against their company policy - even when they don't deliver. Stay away from this company.
Response from EmbodySep 14, 2026
We’re sorry to hear that, although your initial delivery arrived quickly, the incorrect dosage and subsequent support experience caused significant frustration. We also recognize your frustration with the lack of a resolution regarding your refund request.
We apologize for the inconvenience and communication issues you experienced. We’d appreciate the opportunity to review your order, prescription details, and communications to better understand what happened and address your concerns.
- Embody Team
TR
Tracy
I still haven't received the rest of my…
I still haven't received the rest of my prescription,I paid for my prescription and didn't receive enough for a week,this company do not care about their patients/customers.I would not use this company, very unprofessional,I should have followed my instinct,they received a lot of bad reviews,they not trying to help me,this is a follow up from my last review
Response from EmbodySep 14, 2026
We’re sorry to hear that you still haven’t received the full amount of medication you paid for. We understand how frustrating it must be to be left waiting for the remainder of your prescription and to feel that your concerns have not been adequately addressed.
We apologize for the inconvenience and the frustration this has caused. We’d appreciate the opportunity to review your order and shipment history to understand what remains outstanding and why there has been a delay.
- Embody Team
MA
Mary A.
⚠️ My Personal Experience With Embody
⚠️ My Personal Experience With Embody — Please Do Your Research Before Ordering
I’m sharing my experience because I wish I had seen more information like this before I made my decision.
I recently used Embody for compounded semaglutide, and unfortunately, my experience left me very concerned. I have since canceled my membership, and I truly hope the cancellation goes through.
When my medication arrived, the vial was warm and the ice pack was partially melted. I contacted them immediately because I was concerned about whether the medication had been stored properly during shipping. I was told that it was still okay to use, so I followed their instructions and used it.
I completed three weekly injections exactly as prescribed. I did not increase my dose on my own. During those three weeks, I experienced absolutely no appetite suppression, no feeling of fullness, no change in cravings, no side effects, and not even one pound of weight loss. I honestly felt like I had taken nothing.
I kept communicating my concerns with them, but I felt like my concerns were being dismissed and attributed to simply being “my body.” I even offered to send the vial back so the pharmacy could evaluate or test it, because I genuinely wanted to know whether there could have been an issue with the medication after it arrived warm. I never felt that my concerns were truly resolved.
Then I started reading other customers’ experiences and saw complaints mentioning things that were very similar to what concerned me — including low starting doses, melted ice packs, medication arriving warm, ineffective treatment, and communication/customer-service frustrations.
Seeing those experiences made me even more uncomfortable with my decision.
I ultimately decided to trust my gut and go with another company where I feel much more comfortable. Sometimes going with the cheaper option can end up costing you more in the long run — financially and emotionally.
I’m not telling anyone what company to use. I’m simply sharing what happened to me so you can do your own research before spending your money.
If something doesn’t feel right to you, don’t ignore that feeling. Ask questions. Do your research. And make sure you feel comfortable with the answers you’re getting.
At the end of the day, it’s your health and your money — not theirs. ❤️
Please research carefully before making your decision.
Response from EmbodySep 14, 2026
We’re sorry that your experience with the medication and the support process left you feeling concerned and unheard. We understand why receiving a vial that arrived warm, followed by concerns about its effectiveness, would prompt you to seek clarification.
We also understand your frustration that, despite raising those concerns and offering to return the vial for evaluation, you did not feel that they were adequately addressed.
We’d appreciate the opportunity to review your account, prescription, shipment details, and previous communications to better understand what occurred and address your concerns.
- Embody Team
KE
KIM E.
THE WORST I placed an order on 09/2/26…
THE WORST I placed an order on 09/2/26 they advertised shipping 3-5 days that came and went 09/09/2026, 09/10/2026 I called both days speaking to customer service which is awful by the way and then they promised shipping by end of both those days . 9/11 nothing in dashboard I call again requested supervisor nothing . Called pharmacy direct they verified my address. I recieved a call this morning from the pharmacy stating they sent it back to Embody because they do not service my area and they would need to send to a different pharmacy. So I called customer service to basically be called a liar and told the pharmacy does not speak directly to customers I even gave the customer service guy they name and phone number offered to call on 3 way he actually laughed at me . I told him I was reporting fraud to my bank and told me good luck and hung up. do not use embody...
What's even more crazy they reply to a review. No call to the customer..I actually called back spoke to Michael to cancel everything and still they keep my 100.00 for services I never received and make me wait until September 30,2026. So, again don't use them. I lost 100.00 got no product no nothing except a reply on here. So I paid for a month of automated emails with same words daily except date change that is awesome. I placed fraud through the bank as well
Response from EmbodySep 14, 2026
We’re sorry for the frustration caused by the repeated shipping delays and conflicting information you received from customer service and the pharmacy. We understand how upsetting it would be to wait beyond the advertised timeframe, make multiple calls, and then learn that the shipment had been returned because the pharmacy could not service your area.
We apologize for the experience and would appreciate the opportunity to review your order, shipping history, and the communications surrounding the pharmacy return so we can better understand what happened and address your concerns.
- Embody Team
DK
DK
Terrible company
I switched to embody due to claims of price. never increasing with increased doses. It took 2 weeks to get the medication, when it arrived it was dark red in color, which didn't look right to me, I inquired about it and was told someone would contact me within 24 hours, no one ever contacted me, I asked to keep the same dose I had been on for months as I was in maintenance, they went way down on the dose even with verification of the dose needed. I researched the pharmacy who compounded the medication and it had very bad reviews including being on probation for safety issues. I got an email every day saying my my prescription has been delayed from the pharmacy and I never got the second vial. Needless to say, I canceled with them. Terrible company.
Response from EmbodySep 14, 2026
We’re sorry that your experience became so frustrating, particularly after switching based on expectations around pricing and dosing. We understand your concerns about the medication’s appearance, the lack of follow-up after you reached out, and receiving a dose that you felt did not match what you had requested and previously been taking. We’re very sorry we fell short of the experience you expected.
We’d appreciate the opportunity to review your treatment plan, prescription history, and pharmacy fulfillment records to better understand what happened and address your concerns.
- Embody Team
MI
Michele
I was supposed to have a clinician call…
I was supposed to have a clinician call at 7 this morning they said i missed my call...not true had my phone the whole time noone ever called me. I continue to have the run around with this company!
Response from EmbodySep 14, 2026
We’re sorry for the frustration caused by the missed clinician call. We understand how upsetting it is to have your phone available and then be told that you missed an appointment when you were waiting for the call.
We’d appreciate the opportunity to review the appointment and call records to understand what happened and help get this resolved.
- Embody Team
TB
Tracie B.
14 days after ordering with no product…
14 days after ordering with no product and no refund. This is a scam!
Response from EmbodySep 14, 2026
We’re sorry that you’ve been left waiting 14 days without receiving your order or a refund. We understand how frustrating it is to have paid for a service and still have no clear resolution.
We’d appreciate the opportunity to review your order and account details to understand the delay and help address your concerns.
- Embody Team