EmbodyReviews of joinem.co

Horrible!! I wish I could give this company 0 stars!! Customer service is rude and not helpful at all! I was charged $378 for a 3 month supply on September 1st for “zepbound” compounded equivalent and never received the medication! I have cancelled my subscription and I’ve been trying to get a refund but, I still cannot get said refund. I’ve emailed and called and the customer service is unprofessional and unwilling to help. I have been deceived by this company. I wish I didn’t waste my hard earned money on this company. I think it is wrong on so many levels to keep someone’s money when the product they ordered was not received. I’m very upset and I think that this company is corrupt. If they have kept my money then, I am sure they have kept other customers money as well. I was originally told it would ship in 3-5 business days and it was never delivered. Then, I was told that it has already been shipped and then it wasn’t. Then, was told that I have to make a virtual appt and then I was told that I didn’t get approved and then I was approved. It was very confusing and unhelpful. I have asked when it was going to ship to me and I never got a reply.

I would leave a 0 if possible. Be careful with this company. They promise fast 2-3 day delivery but once they take your money. They start changing it you with messages of how the pharmacy is behind. You call them then start tell you 5-7 days . You cal back next they tell 7-10 days . I still have not received my order or even a confirmation of when it will ship . Refunds are non existent. Now I just have to how they send me something at some point I immediately cancelled this program. Terrible customer service and they just don’t care after they take your money.

I didn’t receive a phone call my scheduled time and was caught up on the phone with customer support who were saying that because they’ve already reviewed my chart that I didn’t need an appointment but I scheduled it and was expecting to speak with somebody at the time we scheduled. While I was on the phone with customer support I missed a call from potential spam and it turns out that that was from embody and I couldn’t call them back. Now I’m just kind of frustrated.

Delays in shipment, medical questions left unanswered for 6 days before hearing back from the RN. Customer support refuses to help with with the wrong size vial of medication being sent. They made me appointments and then they canceled them before my appointment. They do not have a manager you can speak to and offer no refunds.

I've spoken to their customer service numerous times regarding my dosage. I was promised a return call from a supervisor or manager within 24 hours 3 different times. No one has had the courtesy to respond. The people that you speak with just answer the phones and tell you they will send a ticket to a supervisor. They have no ability to help. Very POOR CUSTOMER SERVICE Someone finally responded to my post, and made numerous promises to fix my concerns. They still have done absolutely nothing that they promised. Just a bunch of lip service. Don't trust what they promise until it actually happens.

I got my first month, they initially seemed communicative and the person I ended up speaking with to resolve an incorrect phone number was friendly and helpful. The trouble began when I was half way through my monthly dosage and attempted to prompt for the next month's dose, and the automated form refused to let me until I'd taken the third dose. It felt like I'd be cutting it close but I waited, and filled out the form the following week once I'd taken the third dose. I never received my second month's dose, it should have arrived sometime before I was scheduled to take the first dose, but that was the date they billed me, and indicated I would get a notification when it shipped. The only notifications I have received since then are that my prescription is delayed. Another week has come and gone and more emails with delays. I have decided to move to another provider, so I messaged them asking for a refund and to cancel my prescription. They immediately responded saying they had canceled my prescription but would be unable to offer me a refund because the order for the prescription had already been placed. I asked if I would still get the dose they charged me for and they said no, since I had canceled (!!) After several back and forth messages, including a promise to put our exchange on x.com, they would not budge, citing their cancellation and refund policy. I asked to speak to a manager or supervisor and they said a ticket had been created and someone would contact me. TERRIBLE business, seems like fraud or theft, not delivering what they bill for then refusing to offer a refund. STAY AWAY

Nobody showed up

DO NOT JOIN EMBODY! I thought I would try it for one month, they couldn't get that right and still haven't. Written correspondence says 2 to 3 days to receive meds, it took three weeks. I contacted customer service on many occasions, even canceling my subscription and asking for a refund, to no avail. They finally sent the medicine and it arrived warm. I was told it was safe to use and unsafe to use by their'experts' in back to back messages. So I reached out for clarification, finally after 10 days I was told I would not receive a refund but they would reship the medicine because the medicine arrived warm and unfit to use. It's been another almost 10 days and the medicine hasn't shipped yet. Their so-called patient advocate team, is not concerned with the patient! I received correspondence from them that contradicts what they've already said and it's obvious they have not even begun to look at the stream of correspondence that have already taken place. I attempted to reach out to upper management, so they would know what is going on. But it appears they have scrubbed from the internet any identity of upper management, presumably so customers can't contact them. This is true for both embody and their parent company. Their policy is, as soon as you pay, you cannot receive a refund, no matter where you are in the process. Even though they require payment prior to determining what medicine or even before you are able to speak with medical staff. There is a reason why there parent company, modern metabolic medicine, Inc.. received an F better Business bureau rating. Please, save yourself a headache and do not do business with this company!