EmbodyReviews of joinem.co

Embody has horrible customer service and they constantly ship orders late. This causes gaps in your medication schedule. They are owned by the same company that owns Medvi.

I had to wait a month to get an appointment because they didn't have anything sooner to talk to a provider. Then for some reason I kept getting reminders to make an telephone appointment. So I ended up with one on 9/23 at 10:15 - I kept my phone on me and no missed calls. Did not receive a call. I also had two other appointments 1 for 9:30 and another for 9:35 on 9/24. Didn't receive either phone call. All while holding my phone in my hand to make sure I didn't miss a call. I called yesterday and spoke with someone who set an appointment for 11:30 on 9/29 and then I chatted with someone today who set and appt for 9/29 for 12:20. Hopefully one of those will actually call. If not I'm calling my bank to dispute. I paid for 3 months in August and we area almost in October. Totally Frustrated

My first medication was a great experience and the medication worked. The refill was delivered to the wrong address. I started to do a claim from ups at first but nothing happened so I reached out to embody to ask for assistance. It has been 3 weeks of calling their support team and emailing them but all I got is the issue is expedited and we apologize. I was promised a call back from the managerial team but nothing. I was put on hold with the managerial team for more than 45 mins and nobody answered. The call just dropped. This is the third week of me missing the dose. There is no update about any medication replacement but there is always an automated message you’re medication was shipped last 9/8 and and if you have not received the shipment , the support team can arrange a replacement for you. Thai is very frustrating and the support team definitely is a nightmare.

Signing up is easy. Provider called, payment was issued and medication was shipped. It was when I was charged for something I did not ever get that things went very sideways. Customer service answers without checking full history, they provided multiple texts and emails, all from different people, all saying something different. I paid for something over two weeks ago that I did not get, and each person I talk to says "no refund policy" (didn't ask for one) or that I already got the medication. So if you want initial service with no ongoing correct follow up, this is the provider for you.

Awful overall service. Website is slick and easy to sign up, but that’s about where the praise ends. My first order experienced so many delays that I actually started using another service to get my medicine. Despite starting that one later, my medication from the second service arrived before my medication from Embody even shipped! The only other praise I’ll give them is that is was easy to cancel. But they offer absolutely no refunds even if you haven’t even had your meds shipped yet because it’s “processing at the pharmacy”

During onboarding the nurse practitioner took time to listen to my concerns and went above and beyond to help me. Very pleased with the customer service given. **Edit: Customer service went from fantastic at time of onboarding to basically non-existent when it was time for my second month order. I didn't get my meds for 2 weeks past the date I should have had them. In addition, had I not called UPS myself, I would have had to wait an additional three days from Friday to Monday to receive them. By that time the ice packs would have melted! Embody just kept repeating that it may take 7-10 days to receive refills after I contacted them well before that to ensure I didn't miss a dose. As it turned out missed one weeks dose and almost missed the second week's. I asked that someone in management reach out to me on two occasions and was told I would receive a call in 24 to 48 hours each time. No calls ever came! When you're paying that price for meds you expect a much better customer service. There is far too much competition for these meds now and I am considering sourcing through another company. Embody needs to step up taking care of existing customers rather than just looking at us like numbers!

First of all, this company gives you THE lowest dose of semaglutide than any other company. They start out at 0.2 then the next dose increases to only 0.4. My first bottle was finished after the 4 injections and I had to call ASAP to begin the next dose process. I was unable to do this in the portal. And of course, I was almost a week late! I am now at the point of having 2 more injections from this bottle and again, the portal changed from 10 days to 57 to fill out the next GLP form! What? I had to call and the foreign speaking tech, who I had a very hard time understanding, told me now I have to call back on Sept 28th before my next shipment of medication will be shipped. This has not been a very good experience so far. And if course I havent felt any difference at all. As a matter of fact, I've gained weight!

Joined this company in July and got the first dosage out and was disappointed because I transferred from somewhere else and was expecting the same dosage and that was not the case. I see other people met with someone first before issuing medication, I never received it but I was like hey - let me get on it and see what's what. I have lost 20lbs in two months but the delay in getting the medication has been horrible. First time was 5 days past due and this time I am now 10 days past due. As soon as I get my medicine I am cancelling.