EmbodyReviews of joinem.co

This company are scamming people. DO NOT USE. They charged my credit card and have not fulfilled my prescription. Ver disappointing. Wish I had checked these poor reviews before going with Embody. I never received any support. The patient portal does not offer help. I am now in the process of disputing the charge with credit card company to recoup this months charges.

Except for my first order, every one of my orders have been delayed. This time the shipment was canceled completely. I was charged $130 on October 2 for my GLP-1 medication. I got a notice that my shipment was in process, then FedEx notified me that the shipment had been canceled by sender. I never received my medication and I am out of my previous order. I contacted customer service through chat twice. Both times I was told the issue would be escalated and I'd hear back within 48 hours. As of October 19, I have not heard back, and they have refused to issue a refund. I've canceled my membership and am disputing the charge with my bank. If you rely on this service for ongoing medication, be aware that delays are common, and if something goes wrong, getting it resolved or refunded may be very difficult.

If I could give zero stars I would. I ordered several of their products. Shipping was not great. I feel they are quick to receive payment but then urgency is gone. I’ve had to call days after the necessary phone call to a provider to inquire as to why my prescriptions had not been called in and days had passed. Now my medications still are in “running late” stage. I ordered a medication on October 7th and still have yet to receive anything today is the 19th. Embody blames pharmacy and I get no results. The day I cancelled their services a prescription refill was sent to the pharmacy days earlier than scheduled. I assumed they wanted another month payment. I don’t feel they operate very ethically. Hopefully they don’t miss their numerous opportunities for growth and improvement.

To be fair, my experience with Embody was fine up for the first cycle of meds. I have been waiting on my meds now for three weeks. Each week, a new order has been placed with the pharmacy. Calls are scripted on there are no supervisors available. I have been waiting for a promised call from a supervisor for days. Emails are not responded to either. In one of my last interactions, the rep let it slip that the first order was not able to be fulfilled by the pharmacy and that they placed a new order. Today, another order was placed leading me to believe that we are starting again from scratch as the last order could not be fulfilled. For this program to be successful, people need to have their meds on time. More importantly, since Embody has processed payment, they are responsible to provide the medication in a timely manner or offer a reasonable explanation why that cannot be done. They have done neither and I will be exploring what my next steps will be.

⭐ 1 Star – Absolutely Unacceptable! Stay Away From This Company! I placed and paid for my medication order on September 29, 2026, and today is October 19, 2026. It has been 20 days, and I STILL have not received my medication! Even worse, my order is STILL showing as "pending medical review." For nearly three weeks, I have been given nothing but excuses, the runaround, and empty apologies. No medication, no meaningful resolution, and absolutely no accountability. I have repeatedly requested a full refund because I no longer want to do business with this company. Instead of taking responsibility for failing to fulfill my order, they continue hiding behind their "no refund" policy. Apparently, they believe it's acceptable to take someone's money, fail to provide the product they paid for, and then refuse to return their money. This is medication, not some random online purchase! People depend on timely access to their prescriptions, and delays like this can disrupt their treatment. The complete lack of urgency and concern for patients is appalling. What makes this even more frustrating is that the company refuses to issue a refund unless you are medically disqualified. How does that make any sense when the issue is THEIR failure to process and deliver an order? My advice: STAY AWAY FROM THIS COMPANY! Do not waste your time, money, or patience. Based on my experience, their customer service is terrible, their order processing is unreliable, and getting your money back when they fail to deliver is nearly impossible. I have given them multiple opportunities to make this right, and they have failed every time. If I could give zero stars, I absolutely would. Buyer beware!

I used Embody for about two months, and unfortunately, I never really felt like the medication was working. However, I decided to give it more time because I wanted to be patient and hopeful that I would eventually see results. Unfortunately, things only got worse. It has now been an entire month since my medication was sent to the pharmacy, and despite repeatedly being told that it would ship, it still hasn’t. Every time I contact them, I get the same response that it’s going to be shipped, but nothing ever happens. At this point, I’ve gone an entire month without taking the medication. Because of this long interruption, I can’t simply resume taking the same higher dosage without medical guidance, and I would potentially have to start over at a lower dose. This completely defeats the purpose of continuing the treatment. I contacted Embody to request a refund for medication I paid for but NEVER received. Instead of resolving the issue, they told me refunds are against their policy and have continued giving me the runaround. They won’t refund my money, and they haven’t sent the medication, which I no longer want. To make matters worse, I canceled my subscription last week because I was so frustrated with the situation. Now they’re trying to tell me that the reason I haven’t received my medication is because I canceled my subscription and that I need to reactivate it. That makes absolutely no sense, considering I had already been waiting THREE WEEKS for my medication before canceling! Every time I call customer service, I feel like I’m speaking to someone who doesn’t fully understand what’s going on. Communication is often difficult, representatives give inconsistent information, and no one seems able to provide a real solution. I genuinely had high hopes for Embody. Their affordable pricing was one of the main reasons I chose them, and I really wanted this experience to work out. Unfortunately, between the lack of noticeable results, the medication delays, poor communication, and refusal to refund me for a product I never received, this has been an extremely disappointing experience. I would not recommend Embody based on my experience. Affordable prices mean nothing if you pay for medication you never receive and can’t get your money back.

Joined two Months ago…. and went through a huge struggle to even get an appointment. Finally get one made for yesterday. They never called me for my appointment. and then they decide to call 24 hours late past my appointment time. I call support and they tell me the care coaching will call back a second or third time with minute intervals in between. while on the phone with support after one call i get a email saying i was a no call no show.. Customer support was no help at all. Tried to reschedule me…. i waited two month to finally get an appointment. They call me 24 hours late and they expect me to wait another 24-48 hours to get some to escalate my issue of the poor service they are providing

You all never delivered a time sensitive medical product that you sell as time sensitive. We paid on the 3rd of Oct. We called the 8th and spoke to Christine yes it was recorded. Then the 16th yes recorded it was jasmine. We called today and it was a 58 min call that I requested a supervisor. This is a fake and I think fraudulent company. We just want a refund for the payment made. I want it now.