Theresa M.
It would be nice to speak to an actual…
It would be nice to speak to an actual person to find out why your refill isn't shipping on time. I'm sure when my subscription is due for renewal they'll charge me right away though. Update to my original review 9/17/26. After still not getting my medication shipped I set up a video appt with a nurse practitioner to discuss what happens when I miss my next dose. After joining the video call 5 minutes early as I was asked to do, I then waited 15 minutes and NO ONE CAME ON THE CALL. I was told now that someone will reach out, yeah OK. This company is so poorly run, it's a joke at this point.
Response from EmbodySep 16, 2026
We appreciate you sharing your concerns about the shipping delay and difficulty reaching us. We’re sorry to hear that you’ve had difficulty getting clear information about your refill and that you feel you haven’t been able to reach someone who can explain what’s happening. We’d appreciate the opportunity to review your refill status, subscription, and billing timeline to better understand what’s causing the delay and address your concerns. - Embody Team


