EmbodyReviews of joinem.co

So many issues with this company. Contacted customer service & emailed with a request to start at a dosage equivalent to the brand name I have been using. 1. They shipped the wrong dosage. No refund 2. Had a provider appointment and they never called. Embody said I did not answer the call,,, wrong. 3. Called many times to explain again about the dosage I needed and never received an answer BUT Embody emailed saying another dosage was being processed. Called customer service and became so frustrated I cancelled my subscription on the spot. BUT Embody continues to email saying I have a provider call scheduled even tho I have cancelled. Apparently there is no coordination between divisions of the company. As of 2 days after cancelling, am still receiving emails from Embody. Cannot understand how they are rated so high.

Service is inconsistent. I’m On month 2 and it will be late because they didn’t process the order in time. Customer service is terrible…they only offer AI scripted answers and no solutions. Product seems weak or fake….this is my second time using semiglutide. Last time I lost at least 2 pounds a week. This time I’ve lost 3 lbs total in over a month. It’s a scam. Don’t waste your money.

I signed up for GLP-1 services through Embody.com, to continue a prescription I had with a previous provider. I made it clear when signing up that I was taking 15mg of Tirzepitide, once a week, and needed to maintain that dose. My prescription was approved and I was charged $378 for three months of prescription. After logging into my account, I saw that I was only prescribed 11.125mg once per week. I spoke with a provider who informed me that their internal policies capped their Tirzepitide dosing to 11.125mg. I explained that none of that was mentioned when I signed up or when I had my first phone call with a provider. This provider apologized and said that she was aware that embody did not disclose that to its clients, but agreed to refund my money and cancel my account. Several hours later, I reviewed my account and noted that the refund had not yet been initiated. I chatted with customer service who informed me I was not entitled to a refund because a provider did not disqualify me for services. I have filled with the Virginia medical licensing board, and will be filling with the FTC, HHS, and Virginia and Delaware Attorney General. Don’t use this company. They’re a rip off. UPDATE: 18 Sep 2026 I continue to receive emails and phone calls from Embody. I have spoken to no less than 5 different people since I requested that my account be cancelled, that the prescription be cancelled, and that I be refunded. They all agree to cancel the account but, but apparently don’t. They also keep telling me that my prescription is with the pharmacy and should ship in 7-10 days. I have repeatedly told them not to mail it or anything to my house, to cancel my account, and cease all forms of communication with me; however I continue to receive emails and phone calls. I have explained to them that the communication is now harassing and I’m going to file a report with the FCC and the police. This companies customer service is absolutely horrendous, and it’s baffling to me that they have any clients at all. I’m beginning to think they survive off of keeping the fees paid by clients who cancel their services.

My medication was marked "shipped" on August 28th. It finally arrived September 3rd and was warm. I discarded it and contacted support immediately on the same day. They initially told me it can be warm for up to 72 hours. I told them I was not confortable with that and they said my case was escalated, and they would be in touch in 24-48 hours. I sent another email on September 5th and received the same escalation response with another 24-48 hour promised contact on September 8th. Again on September 11th and September 16th. I do not think they will be resolving this and my money has been stolen. I absolutely would not recommend this company to anyone who wants medication that is properly shipped. The way this situation has been handled is appalling. Update after response from Embody: The response they gave is clearly not specific to my case. Yesterday after I left my review, I was finally contacted only to be informed I will not receive a refund for the product that arrived unusable. They do not care about my experience and refuse to take accountability for the fact that they did not properly ship my medication.

They sucker you in with cheap pricing but then they can't keep up with the demand. Medication is super delayed with shipping. Don't sign up if you want to be able to be consistent with taking your shot weekly. Also they will fight you tooth and nail about getting a refund despite the fact they're the ones not following through with delivering the product that was paid for in advance.

I have not received my medication. The fed ex tracking number they keep giving me does not work. I tried to pick up medicine at local fed ex location and the tracking number was invalid. I have been online with customer service for total time of 3 hours over several chats. No resolution, will not refund because the charge is for a service and not the actual medicine. I do not want to cancel my subscription until I get a refund. I was at least able to pause the next charge. This has been the absolute worst experience. Based on their response, just added information. This is the same canned response I received with each online chat. I was told I would have resolution in 24-48 hours and still nothing. There had been nothing done and today someone told me on the chat that my escalation to shipping had not even been addressed and she would put it as a priority and to expect 5 business days for resolution. I guess this is in addition to the 24-48 hours that I was told to start with. This company is a complete joke. Do not use them.

I would give them zero stars if able to. Their website clearly states free expedited shipping. When I questioned this, they tried to gaslight me and say to them expedited only means free shipping and sorry I misunderstood. There is NO misunderstanding, I was misled on purpose. Now I’m waiting days for my first dose to ship with no idea when it will come. All they say is 7-10 business days. I prepaid for 3 months and they refuse to refund me for the other two months. I’ve ordered from other companies and had my medication within 3 days. This place is a joke. Beaker pharmacy is where my meds are supposedly coming from but who even knows at this point. Can’t say I’d trust them if they’re dumb enough to partner with this company.

I first must say that I have lost 12 lbs. in my first 4 weeks on Compounded Semaglutide. I did my patient assessment on my last shot day for the month, that’s when it became available in my portal. I requested to be titrated up to a larger dose, which was approved, I have been waiting for 11 days, my medication hasn’t arrived, it’s been “ in progress at the Pharmacy “ all this time. I already missed one dose, and will now miss a second dose, because I’m told I won’t receive it till next week. Totally not acceptable, but there’s no one who can expedite the process. Feel totally helpless. Customer service folks are very polite, but they can’t do anything.