EmbodyReviews of joinem.co

This is my 5th week no refill can’t access portal to cancel. Will dispute charge with my bank. I was charged but haven’t received my medication already missed a week which defeats the purpose of starting. Horrible horrible horrible customer service please don’t waste your money. They will not resolve just keep making empty promises, excuses, and meaningless apologies. The company has no intentions to do good honest business taking advantage of people.

DO NOT USE! UPDATE 9/30 - Shipping from date of refill request took 16 days. Causing me to miss 2 shots. I proactively tried to get help with correct dose to take after 14 days since last Thursday. I have been lied to multiple times. One CS said I would get an email. Another said a nurse would call within 24 hours. Another said I needed to make an appointment - then said appointment was canceled. 4 appointments have been made and ZERO calls from a nurse - just missed appointments in my portal. Another person today said a nurse would call within 1 hour. NOPE NO Call. I have confirmed multiple times that they will call me - not a video call as the portal says. Yes they will call me. Tomorrow I will be 21 days since my last shot. No supervisor calls - just empty I'm sorry and promises not kept. ALSO got a call from them asking if they refunded me would I take down this review - NOT HAPPENING! They do not give full doses. 2.125mg paired with L compound for first 4 weeks. Then it goes to 4.25mg. Forget low prices as the trade off is they don’t ship products in a timely manner so doses are missed. Customer service is of zero help. No refunds. A measly $10 credit off your next purchase does nothing when you have cancelled because you don’t get full doses and miss your scheduled shot day. Refill requests come the day after your shot day making fulfillment impossible especially if your shot day is a Thursday or Friday cause you loose two days for the weekend. If you decide to go with them don’t take for a week and pretend you did so just maybe you won’t miss a dose. Customer service apologizes but does nothing. The worst company ever. Edited - see their comment all full of apologizes but NO ACTION. No refund for their issue.

I have not gotten my product and I tried to cancel and they won’t refund my money. I was told they don’t refund your money. I am sure I would not have made a purchase if I had known that. How can they not refund your money when you have never received the product. I absolutely would not recommend this company to anyone. Update as of Monday September 28. I was contacted by someone at Embody and we discussed the situation. She said she would follow up with me to on Friday September 25 as of September 28 at 3:53 PM I have not heard from her. The number call her back on doesn’t even ring like a real phone number now. I will update when I hear anything.

Customer service was lacking and non-existent. If you have a question, you either emailed or called and then you had to wait for a reply. It was a month before they finally got around to responding to my first question. Each time I called, the agent said they were escalating my issue and I would get a response in 24-48 hours. All lies. And then when it was time for a refill, you fill out the refill form after you take your third dose for the month. That week ends and you take your fourth dose. That week is ending and you don't hear anything from them. Emailing is useless. I called and was told my issue would be escalated and to keep in mind, once the medication ships, it can be five to seven days before it arrives. I'm already screwed on my dosing schedule. I was so frustrated that I canceled my subscription. Canceling was quick and they refunded my money on the spot. That's probably the only thing I was happy with.

The provider never got on the call. I havent even received the order yet.

I never once spoke with a Dr or nurse. I've tried several emails and have called. I spoke with customer service and was on hold for at least 45 min while the CS person was trying to help me before I hung up. I wasn't happy that after being on Tirzepitide for > 9 months and taking 43 units that they started me on 21 units. My daughter started on 25 units from another company and had never taken it before. I sent a picture of the medication and bottle as asked. When I emailed the 2nd time they asked for the same thing. Worthless company

Company charged my card said the would reveiew with doctor and I never heard back even though they charged my card over 1400 dollars. Also never responded to any messages I sent them and til this day still have heard nothing and it’s been over 2 weeks

Never got anything from them just daily emails saying there was a delay!