EmbodyReviews of joinem.co

I left a review about a week ago talking about my terrible experience with this company. My order was processed on 9-1 and today is 9-17 and the medication hasn’t even shipped yet! I’ve called numerous times and been given the run around every time. They tell me they’re sorry but have no explanation or a date it will be shipped. Don’t use this company! Of course they took my money on day one and won’t let me cancel and get a refund

Do not use this company! They will charge you and refuse to refund even if you never received medication. I’ve never received medication and was charged twice. 119.00. They said we are no longer able to issue refunds no matter the reasons, even if you receive nothing. This has to be illegal. Please don’t use them. You will regret it.

Truly incompetent. They can't deliver on time, they hold the older till the last or late moment before sending to the pharmacy. This is ongoing, every month. Email reps must be cheap AI, that is useless, calling in is no more than the rep reading what I see in the portal with no ability to help. Only 2 types of reps, "There is nothing I can do", "Don't worry, everything will process on time" No one available to escalate to and their process and automation is horrible.

BEWARE: NOT AS STATED I purchased their glp-1 monthly program. The first 4 days I gained 4 lbs. I was a little concerned and the website states 24/7 clinics so I did an online chat i was advised that someone would call me in 24 hrs, no one called so after 48 hrs and no call back an I gained an additional 2lbs I called them. I was advised that they had no record of me contacting them. Then the next day I received a email stating I was a no show for a video appointment That I never scheduled. I called them again, and same thing the know no record of any appointments BEWARE. they DO NOT OFFER ANY SUPPORT, when you call they have no information, and no one is able to answer your questions

My experience with this company was beyond undesirable and I would recommend staying away. It’s not worth the little bit you may save. Do your due diligence before purchasing because customer service is a scam. I decided shortly after my first purchase that GLP was not for me. I attempted to cancel and refund my payment the next day and was refused. Customer service was not flexible. It is not clearly stated in checkout that there are no refunds, so buckle up because if you change your mind you get a big 🖕 from customer service. I also keep getting emails saying my “medication” is still in process and is delayed. I placed an order over a week ago, there is no reason why a refund should not be possible. this company feels like a scam. Deeply disappointed. STAY AWAY. PS 👇👇👇 see company’s response below. This is a common theme with them. They give a lot of I am sorry and “understanding” but don’t actually do anything to make the situation better. Scroll through the reviews, you’ll see them do this a lot. DO NOT GIVE THIS COMPANY YOUR MONEY.

If I could give Embody a zero I would! They took my money then never filled the medication WHILE telling me for 18 days it was at pharmacy being filled! They consistently lied for 3 weeks! Then when I called and their own system says the rx has been at pharmacy for over 18 days and they are experiencing delays, they refuse to let me speak to a supervisor to find out whose lying and why! Was it the help desk and nurse telling me it was at pharmacy or the help desk telling me my order had been cancelled!?! Atrocious customer service! Absolutely RUN from this company!!!! Do not use them. What a bunch of liars.

Had five appointments no one called me. They emailed and texted about my appointment in hour and five minutes, but no call. I keep calling back talk to customer service and no is getting me done. I asked on three calls for a refund, but nothing yet.

Unacceptable Delays and Lack of Medical Support ​"I had high hopes starting my journey with Embody, but my second month has been a complete nightmare. They charged my card immediately, yet my second shipment has been stuck in processing without a clear delivery date or tracking update. Getting a straightforward answer from customer service is nearly impossible, and scheduling an appointment with a medical provider to get actual clinical guidance feels out of reach. ​Communication is virtually non-existent. Being left without medication mid-treatment while they hold your money is unacceptable. The lack of care and clarity makes what should be an exciting wellness journey incredibly frustrating."