EmbodyReviews of joinem.co

I wish I could rate them 0 stars. The price is amazing. The customer support is non existent. Good luck actually receiving your order. Every month is near 3 weeks behind. Every time I’ve reached out to support if I even get a response says they’re “escalating the issue.” Garbage company, garbage customer support, garbage excuses. Stay far away.

This company has absolutely hideous customer service. I filled out my renewal prescription form in plenty of time, and the delivery is going to be so late that I will miss a dose. I have called repeatedly to speak to someone. I am told someone, will call me back in twenty four hours. And no one ever calls. I tried to schedule appointments to talk to somebody and no one ever calls for those appointments either. Hideous hideous hideous customer service.

​I have had an absolute nightmare of an experience with Embody. Their process is shady, confusing, and completely disorganized from start to finish. ​First, the portal showed my virtual visit was waived, yet I had no idea what dose they planned to send. They required proof of my current dose but provided zero prompts or instructions on how to submit it. Only after emailing support did I finally get a link to upload my prescription and schedule an appointment. Before booking, I explicitly told them I would be traveling and could not accept delivery until after September 14th. They assured me the order would be held. I actually have this in writing too. ​During the appointment, the provider was late, and it was completely unclear whether the visit was phone or web-based. I explained that I’ve been on this medication for three years, gained weight, and was struggling with constant hunger and food noise. So clearly my body had adjusted to my current dose and i would need to titrafe up. Yet without asking a single question about my lifestyle, the provider rudely told me to just "exercise more." I am 50 years old, play tennis five days a week, and regularly do Pilates. Her assumption was dismissive and offensive. And even so, the meds should at a minimum control the food noise and hunger. ​The shipping logistics were an equal disaster. A day after my appointment, I saw the meds were released. I called immediately, and support assured me it was just a label being generated. They were wrong. The package was shipped anyway while I was away. Their brilliant solution? Telling me to ask UPS to hold a temperature-sensitive package that requires refrigeration. ​I paid upfront for three months, assuming it would ship together—they never made it clear that shipping would be handled monthly. Because of their error, one month of medication sat outside for four days and was completely ruined. ​I requested management, a ticket was opened, and despite calling daily, no supervisor has ever reached out. If they weren't a scam, they would have immediately shipped a new order on the 14th but they would not do that. I have since canceled my subscription, disputed the charge with my credit card, and want a full refund. ​To make matters worse, reading through other reviews makes it painfully obvious that automated AI bots are just spewing boilerplate responses while zero action is being taken at the customer level. This company's operations are a mess, and affected patients seriously need to join forces and file a class action lawsuit. Avoid at all costs. Would give zero stars if I could!

Absolutely horrible. You can not get a timely response, if any response at all. Customer service number is useless they just keep repeating the same things over and over. They shipped me the wrong medication and refused to process a refund At beginning of call rep told me my refill was already at the pharmacy. By the end of call she changed her story totally and said it was not in process until I approved it. But still would not offer a refund. Even though this service offered reasonable prices this is truly a “ you get what you pay for” Don’t do it !!!

I waited over two weeks for someone to contact me to set up the initial appointment. When I called the first time, I was told a provider would contact me within 48 hrs. That never happened. One week later, I reached out again and was told again that someone would be in touch within 48 hours. And again - that didn’t happen. On my third attempt to get an appointment scheduled, I was given a date and time for the call. That day and time came and went with no one calling. I called again - and cancelled my subscription. I asked for a refund but was denied. These online GLP-1 providers are taking people’s money without delivering on their promise. Steer clear of this company.

Worst customer service experience. I travel alot and wanted to either get more than one month supply or get an early shipment to cover a trip. I was told once the automated system is in place there is no way to change anything. I also had meds delivered to wrong location and embody was zero help. They are merely processing for the money and don't want to put any effort into helping their customers.

Took first SQ dose. 12 hours later was extremely sick ( nausea, vomiting, severe reflux, hot and cold, light headed ). Patient support said it looked like they miscalculated dosage when switching from oral to SQ. Symptoms lasted for 11 days. Now day 12, still feeling weak from lack of food. Paid for 3 month supply up front. Requested refund for remaining 2 months, they refuse to pay, even though it was their error that made me sick.

UPDATE: I wish I could say it worked out, but it just got worse!! They told me that I had to download a specific app to receive my refund. I followed all of the instructions, and within just a few minutes, I got a fraud alert from my Bank!! They did a $500 charge on my debit card!! I paid them $89; why are they trying to charge me $500!!?? The bank locked my card, and I had to go through the hassle of getting a new card (changing accounts, etc.). I STILL haven't gotten my money back from Embody, and really don't expect to at this point. DON'T DO IT! I have tried 5 times to get an initial consultation "appointment" only to be told I ended the call. I HAVE NOT GOTTEN A CALL. They will not refund my money even though they haven't sent meds. They say it's because the payment has already gone through so I'm basically out the $ and have nothing to show for it. When I call customer service they say that multiple attempts have been made and do I have another number? No... this is my number, this is where the text messages go to tell me I have a call coming & to tell me I miss the call. Its the right number. I'm so over this I cant even begin to tell you. STEER CLEAR! I'll be posting a bad review on thier websites and anywhere else I can find as well!