EmbodyReviews of joinem.co

I started with them in July. I was so sick and just decided to stop. I called to cancel in August and they tried talking me out of it. I spoke to a nurse and was told they had no doctors there to give scripts of zophran , when that was a condition of me signing up. The nurse told me that they are contracted out, they do not even work for Embody. She was very helpful and also told me I was better off stopping. I was just really sick. To get to talk to the nurse , I had to schedule an appointment and I did.... only for them to no show, no call and finally got someone a couple of days later. Bottomline, they NEVER cancelled my account and charged me in September and October, even though I was getting no product, nor did I want it. They told me to stay close to the phone and the manager will call me back. Instead 2 minutes after I hung up with them, I got an email, telling me that they will not refund my money and they will now send me the product, even though I told them I cant use it.... They are all about the monthly money. They do not care about their patients. Stay away!

I went to this service because my sister in law sent me a referal link. She said they were hood to go through. I never subscribed this way because i was worried about the service and product i would recieve. And from there my nightmare started. They said i didnt use the code which i did. During this the custoemr serive agent canceled my order. Because he did i was not allowed to submit a new order but i could on another email address. So i restarted my order.i had orginally paid for the product and that was refuneded and then charged again under the new email. I kept logging in and it said it was under review and taking longer. Finally i had enough it had been 15days under review. This started the phone calls. I spent 3 hrs on the first where they insisted that i had already been refunded, they inly foubd the first account. The next day i spent 4 hrs and 8 phone calls. No one could find my account other thab the furst and repeatedly asking for a supervisor was declined . One lady hung up on me . They had 129 dollars that i paid and refused to reinburse egen to where i offered financial records to prove they had my funds. At this poubt i called back the last time and so eone finally gave me a supervisor who did indeed find the account and seen i had paid 16 days ago. This started on september 27th. Its now october 20th and this is not resolved. The supervisor said a medical review was on hold due to needing a probider to call me and a note from ny physician. She had no idea why i was not informed of this. I asked cancel and they refused by saying the cancelation window had closed i had to wait on a provider. It took the provider from friday to wend to call. This was last wend . The provider told me he agreed they needed to give me back the funds u paid. He put in a cancelation on the order. Last wendesday i got an email from embody saying the order was canceled and the refund was processing it could take 5-7 business days. This is now tuesday. I called in , please keep in mind i jave called approx 17 times . I have been hung up on, lied to, made ti call back for a supervisor, they could not find my account, etc, so when i called in today , in currently on the phone for 50 minutes. When i called in i was asked about the other account . I couldnt get them to find the right one. Whenshe finally got into the account she tells me she canceled it herself, that i would get a refund again in 5-7 business days. I am currently waiting on a supervisor which i started asking for 20 mins ago to be told they cannot transfer to a supervisor. I know this is a lie because when i called 8 times in one day i finally had told a woman i needed a supervisor and she put me right through. They have lied to me several times, are uncorporatige, combative, pior customer aervice , argumentitige and rude they cant override your objectives and get you off the phone. Poor service abd a crappy business model. This companys ratings have to be them rating themselves after the mess i have dealt with this last month just trying to become a paitent of theirs. Save yourself the head ache . I would say veto these ppl because of their horrible service . As i just waited 20 mins for a supervisor the customer service agent just hung up on me yet again. Ok yall back to trying to get my money back yet again wish me luck . These ppl have issues . DoNot Recommend

⭐ 1 Star — Serious Concerns About Medication Safety, Inconsistent Guidance, and Customer Service I strongly caution anyone considering Embody to do their research before signing up. My experience has been incredibly frustrating, and I have serious concerns about how this company handles medication safety and customer complaints. My problems began last month when my tirzepatide shipment was delayed and arrived while I was out of town. When I contacted Embody about the medication being warm, I was specifically instructed to immediately discard it because it was unsafe to use. Embody authorized a replacement shipment. Unfortunately, the replacement was also delayed. It spent SIX FULL DAYS in transit, including two days in Miami and three days in Jacksonville. When it finally arrived, the ice pack was warm and the shipping envelope was extremely hot, despite multiple prominent labels stating that the medication must be refrigerated. This time, however, Embody told me the exact opposite of what I had been told previously. Suddenly, the medication was supposedly perfectly safe to use after a few hours of refrigeration. How can the same company give completely contradictory instructions about the safety of the same medication? I repeatedly requested written documentation from the dispensing pharmacy confirming the medication's temperature stability and safety after such an extended shipping delay. I also requested contact information so I could speak directly with a licensed pharmacist. Embody provided neither. Instead, I received the same scripted responses over and over, insisting that the medication was safe according to the pharmacy's guidelines, without providing any supporting documentation. When I requested a replacement or refund, both were refused, and I was told that no further escalation was necessary. Adding to my concerns, my medication was supplied by Alchemist Pharma, a pharmacy that was not among those Embody listed when I enrolled. I specifically researched Embody's pharmacy partners before signing up, and I would not have chosen to receive medication from Alchemist Pharma based on the concerns I subsequently encountered about its reputation. The customer service experience has been equally disappointing. I have repeatedly been promised responses within 24–48 hours, only to receive no meaningful follow-up. One previous issue dragged on for 10 days without resolution. What troubles me most is not simply the shipping delays. It is Embody's unwillingness to provide documentation supporting its medication safety claims, its contradictory instructions, and its refusal to allow me to speak directly with the pharmacy. I am being asked to inject medication that arrived in extremely hot packaging after six days in transit, based solely on the assurances of customer service representatives. I do not consider that acceptable. I have made every reasonable effort to resolve this directly with Embody, but my concerns have repeatedly been dismissed. My advice: Before signing up with Embody, find out exactly which pharmacy will be filling your prescriptions, how your medication will be shipped, and what happens if it arrives outside its required storage conditions. Based on my experience, I cannot recommend this company. Patient safety, transparency, and accountability should never be optional.

Horrible! Worst customer service ever. My RX took 3 weeks to receive, I had my med appt the day after medication received. She gave me a different dosage and advised to start at the dose she prescribed. I caked 11 times to try to get enough medication for the 1st full month due to the Dr's RX and advise. I have now caked 12 times and not received a call from the escalation team which is always wrong and NOT A RESOLUTION. I have not received enough medication to finish my first month and I have a payment due in 3 days!

I wrote a Trustpilot review Oct 6th. They responded right away. 'Luis' said he'd work on getting my refund. Well, 3 weeks later no refund, no response NOTHING!! Please read these negative reviews. They are making money off of scamming people! 86 people have read my review, if I can help even one person from getting scammed then I am glad! Avoid this scam company!!!!

I recd a text informing me that the pharmacy has my order and will now charge my card to ship. You have ALREADY charged my account!! Remember?? And in spite of my several text stating to either hold or cancel the order, you simply went and charged my debit card resulting in my account to become overdrawn!! Does this ring a bell?? We had several conversations, via text, and phone calls to discuss this matter and in spite of my repeat request to please hold my order till a later date you still charged my account Here we go again. I contacted Embody by phone and discussed this with an unprofessional and chronic apology filled staff member continuously attempting to gain my trust and understanding in how much she felt for me and began yet another apology laden statement insisting that in order to assist me to the highest level she must put me on hold for just 2 minutes while she discusses my situation with her superiors. She put me on hold as jazz music played in the background. Then, like out of absolute magic, she reappears in exactly 2 minutes and begins her tirade of apologies. Enough already she came off so insincere with all this crap going on and on, over and over about how she is so sorry to have to put me on hold for 2 minutes but we cannot hold your order or provide a refund. Embody does not to charge my account until the order is ready to ship. But they did anyway. Once again with the unfortunate 2 minute hold… arg… For ALL the unfortunate circumstances I had to endure my poor mother passing away a week earlier I explained to your brainless representative as I had to work with my family to pay for her service. Your representative then went on and on yet again with her shallow apologies and empty compassion stating ‘I’m sorry for your loss” however she then apologized then ask me if she could put me on hold again stating that I had special circumstances, so she could inform her superiors about so that they may help me with a refund. She then stated that she will see what she can do to help, apologize, shallow "oh I am so sorry please forgive me I need to put you on hold for 2 minutes and let you know how we can help. When she returned she stated that in spite of everything we will hold your funds until the order is ready to ship so we wont charge you again. But, we will have to close your account. ?? Again, the obligatory 2 minutes hold. This time when the representative thought she had pressed the 2 minute hold button the idiot on the phone forgot to press some button to put me on hold and start playing the obnoxious jazz music in the background while I waited for those remarkable 2 minutes to pass. As I sat and patiently waited, I moved my cell phone and put on my air pods. And I could hear the young lady breathing and silence in the background… no jazz music, dead silence and her breathing. Gee, I thought she was busting her buns trying so hard to help me!! Attempting to get a refund for me because of my unfortunate circumstances and her insincere ‘Im so sorry for your loss” Then, while I sat for the magic 2 minutes to end, I could clearly hear her breathing, occasionally tapping either a pencil or fingers, quietly clearing her throat. So I tapped on my iPhone, and wouldn’t you know it?? She jumped and called out my name several times with a frantic tone in her voice realizing that I now knew she was a real phony and everything she had said was simply… Filler to waste my time until I gave up and left. So I did… Click

I wish I could give them a zero star or even less than zero. This company is a scammer. They get your money, they buy the medication from other providers and it takes more than 2 weeks to get the medication from other providers and 7-10 days after that to ship it. They don’t tell you everything upfront. They just rob you.

I began my journey with Embody with ordering Semaglutide. After a few weeks of no results I requested an increase. It took weeks to get an increase. I had three providers “no show” scheduled telephone calls. Then when I did connect with a provider the prescription orders did not get sent to pharmacy right away. I called two day later asking that they check the status as I was going to be on new medication. It was then sent that day. I ordered a medication on the 7th and as of today (the 19th) I have not received the order. So I opted to cancel all plans (except the one prepaid for 12 months) and ironically one scheduled prescription arrived for refill. It wasnt scheduled to refill until the 23rd. As a side note, I ordered the same medication from another company yesterday and it’s scheduled to deliver tomorrow. Be careful when choosing a provider.