EmbodyReviews of joinem.co

Don’t make the mistake I did. The pricing is what got me but the customer service for this company is horrible aside from that. It takes a full month to get your medication. There is no refund the only way you can cancel is before your next prescription and they don’t fix any issues that you have they don’t accommodate you with no solution whatsoever. It’s totally a piece of shit company.

DO NOT USE THIS COMPANY!! They immediately charge your credit card, but then never provide service! Empty promises, loops and loops of supposedly "escalated" customer service to correct, but nothing ever happens!! Then, they deny your refund. Horrible, horrible, horrible...I can not stess that enough. They should be ashamed of themselves, this affects people's health.

I placed my order on 09/09 and still being told that it’s on a slight delay. When I contacted the company they just told me to “rest assure” that my order is still being worked on with no future date of shipment. I’m so disappointed.

I signed up for Embody 9/8/26. I had my first virtual consult on 9/15/26, which went well. My provider recommended Tirzepatide, which would cost $50 more per month, but being a medical professional myself- I trust a specialists judgement. I paid the difference for the medication. 48 hours later- the portal still says, “Pending Medical Review”. I messaged customer service, I asked if there was an issue- I was told I needed to schedule another appointment- for what? They said, “Because I changed medication.” Okay- but this is a new prescription and the provider stated she was going to change that. I scheduled another appointment for today- 9/18/26, I was promptly 10 minutes early for the appointment. Provider never showed. I contacted customer service- they said they would have a provider contact me within 10-15 mins. No provider ever contacted me. I messaged customer service once again, to ask for a refund and cancel my subscription. They refused a refund due to “rendered services”- no services were rendered, no medication was shipped, there should be no charge, I received nothing. I have cancelled my account and made SURE that my card number was gone. These people continue to give you the run around until you give up. Fake, scam company. I have reported them to the Federal Trade Commission. Do NOT make the same mistake!!! They will steal your money!!!

These people are a joke. They don't know what they're doing. Their customer service is absolutely horrible. You cannot get a supervisor to call you back. I have begged for it and have received nothing.

Scam company. I had signed up but then changed my mind almost immediately. Could never get a real person to talk to. Sent several emails/text requesting a cancellation and a refund. Several hours later someone sent me a text and said no problem and sent me to another person to go through that process. In the mean they hurried to push my order through and a day later when someone got back to me they said I could not get a refund because the order had already been sent to the pharmacy. I told her I attempted to cancel within 10 minutes of signing up as I was researching compound medications a bit more. She told me they have FDA oversight. That is a lie as 503A pharmacies are overlooked by state board of pharmacy’s. Scam company!

This is the worst company I have ever dealt with, you have to call them with making appt. With a provider and the support team is truly is no help I get multiple answers with multiple people and it’s very frustrating. This is the worst experience I have ever had. I signed up for 3 months supply, because it’s very reasonable, but you get what you pay for. but I cancel my subscription after the 1 month because this is not organized. I will be going back to IVIM Health, you can set up your appointment talk with a provider anytime you want and support is very helpful and they are all on one accord. And they have a community support page. So you want to get your moneys worth go to IVIM Health.

Customer service absolutely terrible. The first operator called me by different names repeatedly while claiming to be looking at my account. The nurse ran behind schedule and cancelled my appointment instead of emailing me and telling me she was behind schedule. My second dose of medication is red. The only reason it should be red is if there is added b12 to the formula. That should also be on the label.. it’s not! And nobody could connect me with anybody who could answer why. DONT USE EMBODY!❤️