EmbodyReviews of joinem.co

**Extremely Disappointing Experience — Medication Shipped Without Meaningful Provider Consultation** My experience with Embody has been deeply concerning and frustrating. I purchased Tirzepatide and NAD+ through their service, and although the medication was shipped to me, I have still been unable to have a meaningful consultation with a provider. I have scheduled more than seven appointments. On multiple occasions, providers told me they could not access my chart because there appeared to be a duplicate chart or another technical issue. I was repeatedly told that messages had been sent to the IT department, yet the problem remained unresolved. One provider even told me that my chart did not contain an intake form, which raises an obvious and serious question: how was medication prescribed and shipped if the required clinical intake information was not available in my chart? I have called customer service repeatedly and have been told several times that management would contact me within 24–48 hours. Those promised callbacks did not occur. Communication has been extremely difficult, and I have received repeated assurances without meaningful resolution. I have also emailed Embody support multiple times at their OpenLoop/Zoho support address. Instead of responses addressing my specific concerns regarding portal access, my chart, provider appointments, and the clinical review of my medications, I repeatedly received generic responses that appeared automated and did not resolve the underlying problems. What concerns me most is that I do not believe a patient should be placed in the position of receiving and potentially administering prescription medication without first having an appropriate opportunity to speak with the prescribing provider, review medical history, discuss dosing, understand risks and side effects, and ask questions. At this point, I have lost confidence in the clinical and administrative process and have requested a full refund. My issue is not simply poor customer service—it is the apparent disconnect between medication fulfillment and access to the healthcare professional responsible for the prescription. Based on my experience, I would strongly encourage prospective patients to carefully consider whether they are comfortable with this model before paying for treatment. Document every appointment, email, phone call, and promise of follow-up. I wish I had encountered these issues before placing my order.

Embody has failed to fulfill their end of the agreement. They took money from bank account 14 days ago and I've still not received medication. 5 days ago they claimed that physician has finished review and order was being processed. Sadly ive still not heard any confirmation.

What a horrible experience that has left me paying $350 dollars for NOTHING. At first I thought it might be a good experience, I completed all the requested info and was told I needed my PCP approval. I thought this was good and that it showed the company was careful but then, while I was going over my monthly bills noticed my credit card had been billed so I went on my Embody account and found that two accounts had been created. One account was pending pcp approval and the other billed my card but no product was shipped. So, at this point what should a person do? The initial contacts that I had did not have the ability to correct the situation so I called my credit card company who immediately closed my account, issued me a credit, sent me a new card and started an investigation. Meanwhile my complaint was received by someone in the right department at embody but I was told since I already contacted my card company that they could not do anything regarding the (FRAUDULENT) charges. Now today I find that the charges where billed again to my new card!!! So who do I contact now regarding the financial fraud, ? I, like so many, live check to check and for Embody to take money from me for nothing is deceitful and shameful.(shame, shame) I really hope that at some point they are audited and have to prove product created versus product shipped and billed.

2 scheduled visits, no phone call either time. I want my money back and I will not schedule any further phone consultations.

SCAM…It has been 5 weeks since I signed up and paid for the Embody services and medications. I emailed support 4 times over the next month that I was still waiting for a consultation appointment. I was finally able to get a real person and they scheduled an appointment. After waiting 25 minutes the provider was a no-show. On the re-scheduled appointment, I waited 35 minutes and the provider was a no-show. I then received an email saying that the appointment was cancelled because I was a no-show!! WHAT?! The next appointment was supposed to be a call. No call ever came. The next 3 re-scheduled appointments were abruptly cancelled due to “unforeseen circumstances”. The next available was 8 days later! Every response is the same whether it’s online or over the phone. “I understand that it’s disappointing….blah blah blah”! It’s all non-refundable…even if they do not send you any product or provide any service. I regret that I passed up offers from other company’s. This has been a terrible experience 😢

Despite having two calls scheduled for today, no one called for either appointment. Documentation found on your site that the call happened and Rx was sent to pharmacy.

Would give negative stars if I could. Took my money never gave me meds. Went in circles for 2 weeks and no answers. Stupid refund policy. No exchange of goods makes this Fraudulent. BEWARE DO NOT USE THIS COMPANY! They will stop answering chats and calls. I have screenshots and emails showing the multiple lies they told me.

DO NOT TRUST THIS "COMPANY" - I have attempted to receive the medication I purchased for almost a month (trizepatide & NADA+), after receiving medication I did not order or pay for (sermorelin), which should have been an immediate red flag. I have called and emailed multiple times with reassurances it's being handled, yet no changes. They will not issue me a refund, and they will not ship out the correct medication. I finally had to contact my credit card company to dispute the charges for merchandise not received. I have cancelled my subscription, but I do not trust that they won't charge me again in a few days when my renewal was scheduled. Also, half the times I called in, it was an AI bot Kate / Faith. They should be closed/shut down.