Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
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The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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A horrible experience I've only been on it for 3 months the first month went fine the second month it was late and it was short it wasn't them the amount of the medicine was wrong they didn't give me as much as they were supposed to this is the third month they took my money 10 days ago and I've yet to see any product I wouldn't recommend this company to anyone they all they are is they want some money and then who knows what they're even giving us to be honest with you please stay away from this company!!!!!! And they won't get to the bottom , just today alone I've repeatedly tried to contact them , nothing but automated responses , I have 4 separate emails where they've told me something different on everyone from it's been shipped to local pharmacy to still processing to it's just shipped out ( but never a tracking number) BAD BAD COMPANY!!!!
Response from EmbodySep 21, 2026
We’re sorry you’ve experienced repeated issues with your shipments, including a late and incomplete second order and now waiting for your third month after being charged. We understand how frustrating and concerning that must be.
We’d like to review your order history and the quantities shipped to understand what happened and work toward resolving these issues.
- Embody Team
JR
Janice R.
No show on provider waited 1 hrs no call no nothing
The provider didn't show no call I waited 1 hr..thenvi called the help line they couldn't even find my intake form haf no info on me whatsoever but they sure got my money and say there's no refunds unless your not approved
Response from EmbodySep 21, 2026
We are truly sorry to hear about your frustrating experience. We understand how upsetting it is to be charged for a service that wasn't provided and then be told there are no refunds. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns.
- Embody Team
JP
Juan Pablo Aguayo C.
No bad commutations and worst service
No bad commutations and worst service . They ship your prescription when ever is convenient for them
Response from EmbodySep 21, 2026
We’re sorry for the frustration caused by the timing of your prescription shipment. We understand how concerning it is when you’re expecting medication and feel the shipping process isn’t reliable.
We’d like to review your order and shipping timeline to better understand what happened and address your concerns.
- Embody Team
TG
Tomica G.
My questions wasn’t answered
My questions wasn’t answered. I was told what I was going to be taking. I felt totally disgusted about being told what medication I would be taking as well as dosage
Response from EmbodySep 21, 2026
We’re sorry that your questions weren’t properly answered, especially regarding what medication you would receive and the prescribed dosage. We understand how important it is to have clear information before starting treatment.
We’d like to review what was communicated to you and help clarify the medication and dosing information.
- Embody Team
BS
Beccie S.
My last shipment came in time but when…
My last shipment came in time but when I opened the vial and drew in the medicine it was wrong. The color is beet red it’s supposed to be clear, and the dose was dropped significantly without explanation after I had responded it was working for me.
Calling customer support has resulted in nothing from them. I was supposed to get a response in 24 hours I even called again 3 days later and still nothing. I wont recommend this company they want your money and don’t care if any issue comes up.
Response from EmbodySep 21, 2026
Hi Beccie, Thank you for sharing your feedback, and please accept our sincerest apologies for your experience you had with change in the medication and dose and didn’t receive the timely response you were promised. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns.
- Embody Team
EK
Emily K.
Disorganized, Unresponsive, and Concerning Patient Care
I’ve had an extremely disappointing experience with Embody and would not recommend them. Customer service has been incredibly difficult to reach and my specific questions and concerns have repeatedly gone unanswered.
I specifically requested tirzepatide without additives but was sent tirzepatide compounded with L-carnitine. When I tried to discuss the formulation and dosing with a provider, I was scheduled for two phone appointments on the same day. No one called for either appointment. Despite this, I received an “After Visit Summary” afterward written as though a clinical visit had occurred, including a new treatment plan and substantially different dosing instructions that were never discussed with me.
I immediately contacted Embody in writing explaining what happened and asking them not to dispense the new prescription until I had actually spoken with a clinician. The response I received was generic and did not address my main concerns. The following morning, I received a shipping notification anyway.
The entire experience has felt disorganized and inattentive, particularly concerning for a company prescribing and dispensing medication. I ultimately canceled because the experience damaged my trust in Embody beyond repair.
*UPDATE as of 9/28/26:
After posting my original review, Embody reached out and offered to “make it right.” Unfortunately, the resolution process only reinforced my concerns.
There was again miscommunication about the time of my provider appointment, and when I finally spoke with the provider, she had no information or notes about my situation, so I had to explain everything from the beginning. I also finally learned that Embody doesn’t even offer plain tirzepatide, despite the fact that I had repeatedly contacted them specifically requesting it. I cannot understand why no one simply told me that from the start.
After spending even more time trying to resolve this, their final offer was a $30 account credit. The entire process left me with even less confidence in Embody’s transparency, communication, and continuity of care. I will not be continuing with them.
Response from EmbodySep 21, 2026
Hi Emily, Thank you for sharing your feedback, and please accept our sincerest apologies for your experience you had with difficulties reaching customer service, unanswered questions, and issues with your prescription and appointments. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns.
- Embody Team
BR
Brian
I just took my 4th injection
I just took my 4th injection. I switch from Wegovy to your product, and I'm not happy with product. I'm hungry all the time,and I've gained at least 8 lbs. Can I up my dose, are try something different?
Response from EmbodySep 21, 2026
We’re sorry to hear that your experience after switching from Wegovy has been disappointing. We understand how concerning it is to feel significantly hungrier and notice weight gain after four injections, especially when you expected a different result.
We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns.
- Embody Team
CU
customer
I paid. No products shipped
I paid. They kept telling me there was a delay i. Processing. I kept getting the runaround. And they told me I had to do a Telehealth video call so I did that. The person doing the video call had no idea why they had to do the video call either. It's been a month they've never shipped a thing and they refuse to give a refund.
Response from EmbodySep 21, 2026
Thank you for sharing your feedback, and please accept our sincerest apologies for your experience you had with the significant delays, the runaround you experienced, and the confusion during your Telehealth video call. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. -Embody Team