EmbodyReviews of joinem.co

DO NOT TRUST OR USE THIS COMPANY Do your research—they do not care about your health or journey. ​I’m posting this from a new account because updating my original review wasn't enough to capture how bad this experience has really been. ​I was assigned a 1-on-1 representative back on September 9th, and while he initially seemed helpful, it quickly became clear that the company stopped listening to him as well. Nearly two weeks later, I still have zero actual resolution or help for my issue. We are just left stuck in total customer service limbo. ​This company doesn't care about you, your health journey, or your medication—they only care about taking your money. Save yourself the headache and frustration, do your research, and look elsewhere.

EDITED Unfortunately, my initial optimism was short-lived. ​I started working directly with a 1-on-1 representative back on September 9th, and while he genuinely tried his best to assist me, the company quickly stopped listening to him as well. It seems even internal escalation can't overcome their broken support system. ​Nearly two weeks later, I still have no actual resolution or real help for my issue—just stuck in company limbo. It’s deeply frustrating that even dedicated employees are stonewalled by their own team. Great product and user-friendly portal aside, the customer support setup is completely unreliable. My subscription is officially canceled for good this time. Since posting this review, my issue was escalated to a 1-on-1 representative who was communicative, understanding, and genuinely helpful. While it is disappointing that it took a public review to reach a real person who could resolve my issues after a month of frustration, I do appreciate this representative's effort—they restored a bit of my faith in the company. ​I still love the actual product, and as mentioned before, the user portal is very easy to navigate. Though I had already canceled my subscription, I’ve decided to give them one more month to see if this level of service continues. Fingers crossed they keep moving in the right direction.

I have been given the runaround with my initial prescription. I have been receiving text messages daily to inform me of the delay. This has made it 6 days since they took my money and still have not received my tirzepatide. I never had these issues with Gala. What is really going on with this company? I want my money back.

This is the worst company I have ever dealt with. They advertise they have good customer service, Providers you can meet with, None of this is true. I’ve set up 3 appointments, and no one has ever called me, I’ve also asked twice for a supervisor to call me to discuss this matter, as of today no one has called me. Yesterday a Provider called me an hour and 20 minutes late. Embody takes your money and forget about you. Every time I call , customer service they tell me the same thing. “ The medication is at the pharmacy”. I also found these injections are not FDA approved.I asked the provider this question, and she told me this medication was unlabeled. I don’t even know what I am putting into my body. I’ve been on the medication for a month and have not lost any weight. I lost muscle, my face sunk in and my shoulders are bones. Don’t fall for the scam like I did. This is a business, anyone can buy these injections wholesale and sell them, very profitable business. Please be careful. At this point, I am seeking legal advise. All my calls have been recorded just like embody’s calls. Additional information requested from embody. It’s been 3 weeks for my second set of medication. I continue to receive emails that my prescription is at the pharmacy. Please note…. This is the type of service this company provides. Additional info requested by Next Med; I believe everything I wrote was detailed I have not received any medication or replacement. Take the time to read all the negative reviews…. They are all complaining about the same thing. I have also contacted the Media.

I paid for a 3 months supply I only received a first month and was 2ML each week what was not strung enough for me being a men they told me they was going to raise the dose but they never send me my September monthly supply what happened to my September supply what about next month because I didn’t receive my September yet and October is coming now only send me my first month with a lower dose that didn’t make much difference and now this almost the end of September can someone please let me know or shipping my GLP1 or give me my money back I need a answer your company take or money before we even get what we are paying for and now I’m not getting what I paid for in full for 3 months supply don’t scam people we are all working hard families I’m very unhappy with this situation

The price is right. But, execution is awful. I'm on my 2nd month and I had to email about my 1st order because it took a week longer than the 2 to 3 days they say. 2nd month and today is my day to take a shot and no meds. They just blame the pharmacy. I paid Embody, I don't care about the pharmacy. They need to get a network of pharmacies that are consistent. Not 1 huge pharmacy out of Michigan. I will be switching providers. I wish I hadn't paid for 3 months. You don't really care. 3 cs employees have basically told me "Too bad." Yesterday my dosage was due. Still no tracking. Keep your kind words and figure out how to turn them into action. I've already signed up with another provider (collective.org). I don't want you to be involved with my health ever again. I ordered on Sunday from a new provider and it's in transit to be here Wednesday. Embody owes me a refund for being unable to perform as advertised. Update 9/22: embody finally shipped after 7 business days. Collective was ordered on Sunday night and will be to me tomorrow. Not tough to see who's more responsive. Bye, Embody. You're dead to me

This company is deceptive, they increase your dosage very little every month by 1mg . They only way to request for an increase is through a form you have to fill out , that form is locked with a countdown , as soon as you come within a few days of being able to request an increase they ship out the second dosage (same dosage as last month) I believe this is how they get you. They prescribe low dosage and make it difficult to request an increase. Not to mention customer service is slow to respond

I’ve been waiting for over two weeks since my payment was processed on my medicine not knowing I needed an appointment cause nobody ever contacted me before it would be released