EmbodyReviews of joinem.co

Update Embody has reached out to me to make things right. I have been given a contact person that will assist me throughout my weight loss journey. While it is frustrating that it took a review to get help I do believe they are trying to work the kinks out within the company regarding communication. My questions were answered and I was offered a refund. OP The first month was fine, then the trouble started. I filled out the refill form requested a higher dose as I gained weight. Crickets, then after it being a week late I started getting emails about the delay. I had to go out of town with a friend lined up to refrigerate the meds if needed. Checked daily with no movement or tracking info. Come home to warm meds on the porch. Had been there for 3 days. My patient portal still shows no movement or tracking. Customer service said I would be contacted within 24-48 hours on next steps, that was a lie. Still waiting and over two weeks late my dosing. They refuse to refund even though I have no useable product. You pay for the subscription not the product and that is how the scam you through a loop hole.

I had 3 video appointments that the MD didn't show up to on video. I was told embody was sorry and that I would get put on the priority call list. The priority call was 4 days later than the original appointment. When I actually spoke with a doctor, it was fine.

Actually have providers call at scheduled time. Had 2 appointments that no provider called and I had to reschedule. This time I woke up to emails saying my Rx was sent to pharmacy, which is great, but would have actually spoke with provider so I could verify information ad have questions answered. Update: still have actually spoken to a provider, but I am getting my Rx, so I guess thats something.

Worst customer service I’ve ever experienced. They advertise fast shipping on their website, but that couldn’t be further from the truth. The pharmacy says they need 5 to 10 business days to process the order—which means a delay of up to two weeks on your treatment every single month. How is anyone supposed to stay on track with their medication like this? My first month was a hassle, and I had to call them over and over to get my order sent out. Now I'm in my second month, and it's the exact same story. I’ve called multiple times, only to be brushed off and told they’re "within their processing window" of 5 to 10 business days to process the order. Terrible service all around. Save your money and take your business

At first, the process was thorough and I received my dosage timely. The second month, was a little confusing but, ended up fine. Now, for some reason i get multiple messages saying my prescription has been delayed. I dont know what the hold up is but, it really doesn't matter. They keep sayijg rheu are closely monitoring it. monitoring what? the fact that no one is receiving their medication? i cant be the only one who finds this odd and everytime i get another message - same message for about 5 days now, it seems more and more fishy. idk but, it did seem too good to be true, how smooth it went at first, and evidently it was....

The provider could not hear me so he had to do a phone visit. Everything went fine with that.

The meds are fine, once you get that established, but the customer service is lacking. Constant delays: "Just a quick update - your medication is still being processed at the pharmacy. This is normal, and most orders finalize within a couple of days."...I get one of those emails EVERY day. It is a frustrating company to work with since your convenience (using a med that requires scheduling of doses!) does not seem to be their highest priority. (Side note: I informed them that I'll be out of town and not available to receive the next shipment for two weeks...told, "Oh well. We can't change it." So, unless I can get someone else to receive it for me it will be wasted....money down the drain!)

My call with a provider was good today, but every interaction I’ve had with customerservice has been very pleasant, but something isn’t right with their process because I was prescribed something less than I was already taking, which did not make sense to me and it was very difficult to get somebody to help in the proper way. I’ve been trying for a week but today it got settled hopefully